Arris Touchstone TM1602G User Manual page 37

Getting
Safety Started
Battery
Installation Installation
Touchstone TM1602G Telephony Modem User's Guide
Ethernet
Configuration Usage
If the LED is lit, go to the next step.
• Is the Online LED lit?
If not, check the coax connection at the Telephony Modem and the wall.
Ensure they are connected and tight. If they are and you do not have dial
tone, contact your cable company.
If the Online LED is lit, go to the next step.
• Is the Telephone (Tel 1 or Tel 2) LED lit?
If not, phone service has not been provisioned on that line. Contact your
cable company.
If it is blinking, there is a phone off hook somewhere in the house. Find
that phone and hang it up.
If it is lit, go to the next step
• Is the phone plugged directly into the Telephony Modem?
Make sure the phone is plugged into the port on the back of the Tele-
phony Modem labeled "Tel 1" for line 1, and "Tel 2" for line 2.
If so, try a different phone. Make sure the new phone is a working phone.
If a known good phone is used and you still don't have dial tone, try a
different phone cable. If a new phone and cable do not restore dial tone,
call your cable company.
• Is the Telephony Modem plugged into a wall outlet?
If so, unplug the RJ-11 connector at the back of the Telephony Port and
plug in a known working phone. If you now have dial tone, the problem
is with the house wiring. Contact your cable company or a qualified
wiring technician to correct the house wiring. If you still do not have dial
tone, contact your cable company.
Troubleshooting Glossary
37