Gestetner DSm725e Reference Manual page 132

Troubleshooting
Condition
Cannot connect to the Scan-
Router delivery software.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V2.
Cannot log off when using the
copying or scanner functions.
[ProgDest] does not appear on
the fax or scanner screen for
specifying destinations.
Stored files do not appear.
7
Destinations specified using
the machine do not appear.
Cannot print when user au-
thentication has been specified.
If you try to interrupt a job
while copying or scanning, an
authentication screen appears.
Cannot register entries in [Pro-
gram No.10] for program regis-
tration in the copier or printer
function.
126
Cause
The ScanRouter delivery soft-
ware may not be supported by
the machine.
ScanRouter EX Professional V2 does not support user authen-
tication.
The original has not been
scanned completely.
[Restrict Adding of User Destina-
tions] is set to [Off] in [Restrict
Use of Destinations] in [Extended
Security], so only the user ad-
ministrator can register desti-
nations in the address book.
User authentication may have
been disabled while [All Users]
is not specified.
User authentication may have
been disabled while [All Users]
is not specified.
User authentication may not
be specified in the printer
driver.
With this machine, you can
log off while copying or scan-
ning. If you try to interrupt
copying or scanning after log-
ging off, an authentication
screen appears.
If "Change Initial Mode" is set
to [Program No.10] in [General
Features] in [Copier / Document
Server Features], entries can be
registered in [Program No.10]
only by the machine adminis-
trator.
Solution
Update to the latest version of
the ScanRouter delivery soft-
ware.
When the original has been
scanned completely, press [#],
remove the original, and then
log off.
Registration must be done by
the user administrator.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users], see p.62 "Specifying
Access Permission for Stored
Files".
Re-enable user authentication,
and then enable [All Users] for
the destinations that did not
appear.
For details about enabling [All
Users], see p.73 "Protecting the
Address Book".
Specify user authentication in
the printer driver.
For details, see the printer
driver Help.
Only the user who executed a
copying or scanning job can
interrupt it. Wait until the job
has completed or consult an
administrator or the user who
executed the job.
The machine administrator
must carry out the registra-
tion.