Cannot Solve Problem; Cannot Solve Printing Or Copying Problems - Epson WF-3825 User Manual

Solving Problems

Cannot Solve Problem

If you cannot solve the problem after trying all of the solutions, contact Epson support.
If you cannot solve printing or copying problems, see the following related information.
Related Information
"Cannot Solve Printing or Copying Problems" on page 228
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Cannot Solve Printing or Copying Problems

Try the following problems in order starting at the top until you solve the problem.
❏ Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.
"Paper Size and Type Settings" on page 28
❏ Use a higher quality setting on the control panel or the printer driver.
❏ Reinstall the ink cartridges already installed in the printer.
Reinstalling the ink cartridges may clear clogging in the print head nozzles and allow the ink to flow smoothly.
However, because the ink is consumed when the ink cartridge is reinstalled, a message asking you to replace the
ink cartridge may be displayed depending on the amount of ink remaining.
"It is Time to Replace the Ink Cartridges" on page 199
❏ Align the print head.
"Aligning the Print Head" on page 130
❏ Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
"Checking and Cleaning the Print Head" on page 128
❏ Turn off the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is off.
❏ Check that you are using genuine Epson ink cartridges.
Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine
Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
"Ink Cartridge Codes" on page 262
❏ Make sure that there are no paper fragments left inside the printer.
When you remove the paper, do not touch the translucent film with your hand or the paper.
❏ Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
"Paper Handling Precautions" on page 28
"Available Paper and Capacities" on page 258
"Unavailable Paper Types" on page 261
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Cannot Solve Problem

Cannot Solve Printing or Copying Problems
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