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Appendix A:
Troubleshooting
T1 How do I restore my modem router's configuration to its factory
default settings?
There are two ways to reset the modem router:
• Method 1: Use the Reset button. For details, refer to the related button description.
• Method 2: Use the
reset the modem router to factory default
Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-
configure the modem router.
T2 What can I do if I forgot my password?
Web management page password:
Restore the modem router to its factory default settings and then set a new password.
Wireless network password:
1
The default Wireless Password/PIN is printed on the product label of the modem
router.
2
If the default wireless password has been changed, log in to the modem router's web
management page and go to
T3 What can I do if I cannot log in to the modem router's web
management page?
•
Make sure the modem router connects to the computer correctly and the
corresponding LED indicator(s) light up.
•
Make sure the IP address of your computer is configured to obtain an IP address
automatically and obtain DNS server address automatically.
•
Make sure the default access
input.
•
Check your computer's settings:
1 ) Go to
Start
status and
tasks;
2 ) Click
Internet Options
3 ) Click Connections, select
Backup & Restore
page. For details, refer to the instructions in
Basic
http://tplinkmodem.net
>
Control Panel
>
Network and
on the bottom left;
Never dial a
settings.
>
Wireless
to retrieve or reset your password.
or
http://192.168.1.1
Internet, and click
connection;
To
is correctly
View network
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