Troubleshooting - Sony VPL-FHZ101L Operating Instructions Manual

Troubleshooting

Check the following before asking for repair service. If the problem still persists, consult with qualified
Sony personnel.
Power
Symptom
The power is not turned on.
Picture
Symptom
No image
No image/image disturbance
The color of image has changed.
Unintended images are output.
Flicker in the screen occurs.
On-screen display
Symptom
On-screen display does not appear.
The aspect ratio is not correct./An image is
displayed smaller./A part of image does
not appear.
The image is a trapezoid.
Edges of the image are cut off or dark.
The image is distorted.
Remedy
Check if the AC power cord is firmly connected.
When the "Control Key Lock" is set to "On," you cannot turn on the projector
using the / key on the projector (page 30).
Check how the air filter is attached and install it securely (page 51).
Remedy
Check if the connecting cable is connected to external device properly
(page 8).
Check if the computer signal is set for output to an external monitor. If you
set your computer, such as a notebook computer, to output the signal to
both your computer's display and an external monitor, an image may not
appropriately displayed on the external monitor. Set your computer to
output the signal to only an external monitor (page 16).
Check if the input source is correctly selected (page 16).
Check if an image is cut off (page 7).
During "Zone Black Level" adjustment, a black image is automatically
projected (page 34).
Set "HDMI Cable" to "Long" (page 31).
The color calibration may have been performed.
To restore the color or the factory default settings, select "Return" or "Reset"
in "Color Calibration" (page 29).
The color calibration may be being performed.
While performing the color calibration, the color calibration pattern is
displayed automatically. Wait until the pattern turns off after completing the
color calibration.
When you press the / key on the projector or the  key on the Remote
Commander, the pattern is turned off and the color calibration function is
disabled (page 6, 29).
Flicker in the screen may occur transiently due to switching signals, but it is
not malfunction.
Remedy
The on-screen display does not appear when "Status" in the Operation menu
is set to "Off" or "All Off" (page 30).
The image may not be displayed correctly with an input signal the projector
cannot interpret correctly. In such a case, set "Aspect" manually (page 27, 28).
Check if "Screen Aspect" is correctly selected (page 34).
The images become trapezoidal because of the projection angle. In such a
case, you can correct the trapezoidal distortion, using a Keystone feature
(page 6, 18, 33).
If you use the lens shift function over the recommended lens shift range,
edges of the image may be cut off or appear dark. Use a setting within the
normal range for the lens shift function (page 58).
Warping is set. Disable the warp correction feature (page 19, 33).
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