Horizon Hobby Spektrum Smart Technology SR6200A Instruction Manual page 15

directly. This will enable Horizon to better answer your questions and service you in the
event that you may need any assistance. For questions or assistance, please visit our
website at www.horizonhobby.com, submit a Product Support Inquiry, or call the toll
free telephone number referenced in the Warranty and Service Contact Information
section to speak with a Product Support representative.
Inspection or Services—If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in, please use the Horizon Online
Service Request submission process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as Horizon is not respon-
sible for merchandise until it arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.com/content/service-center_render-
service-center. If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for submitting your product
for service. When calling Horizon, you will be asked to provide your complete name,
street address, email address and phone number where you can be reached during
business hours. When sending product into Horizon, please include your RMA number,
a list of the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo
battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements—For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date. Provided warranty condi-
tions have been met, your Product will be serviced or replaced free of charge. Service
or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service—Should your service not be covered by warranty, service
will be completed and payment will be required without notification or estimate of the
expense unless the expense exceeds 50% of the retail purchase cost. By submitting
the item for service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this request with your
item submitted for service. Non-warranty service estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for return freight. Horizon accepts
money orders and cashier's checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon for service, you are agreeing to
Horizon's Terms and Conditions found on our website http://www.horizonhobby.com/
content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use
and ownership. If received, a non-compliant Product will not be serviced. Further,
the sender will be responsible for arranging return shipment of the un-serviced
Product, through a carrier of the sender's choice and at the sender's expense.
Horizon will hold non-compliant Product for a period of 60 days from notification,
after which it will be discarded.
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