VTech ErisTerminal VSP600A User Manual
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VTech ErisTerminal VSP600A User Manual

Sip dect base station and cordless handset
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ErisTerminal
SIP DECT Base Station
®
and Cordless Handset
VSP600A
VSP601A
User Guide

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Summary of Contents for VTech ErisTerminal VSP600A

  • Page 1 ErisTerminal SIP DECT Base Station ® and Cordless Handset VSP600A VSP601A User Guide...
  • Page 3 Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. For customer service or warranty service, please contact our regional offices or distributors in the country or region where you purchased your product.

  • Page 4: Important Safety Information

    Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the...
  • Page 5 12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base station or handset other than specified access doors may expose you to dangerous voltages or other risks.
  • Page 6 19. Use only the power cord indicated in this manual. 20. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible. 21. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate.

  • Page 7: Declaration Of Conformity

    Declaration of Conformity Hereby, VTech declares that this VSP600A and VSP601A is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 8: Table Of Contents

    User Guide ErisTerminal SIP DECT Base Station and Cordless Handset VSP600A VSP601A Table of Contents Transferring a call ......27 Setting up a conference call ..... 28 Important Safety Information Listening to messages ...... 29 Important safety instructions....4 Using the Directory ......30 Declaration of Conformity Using the Call History .......
  • Page 9 Technical Specifications Handset Status ......... 43 Call Settings ........43 Special characters User Preferences......45 Entering special characters ....51 Base Directory ........46 Maintenance Blacklist ..........48 Taking care of your telephone ..52 Security..........49 GPL License Information Troubleshooting GPL code requests ......

  • Page 10: Introduction

    For customer service or product information, please contact your distributor or dealer. Product overview The VTech VSP600A base station and VSP601A cordless handset is a full- featured SIP endpoint business phone system designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the handset enables you to make and receive calls as you would with any other business phone.

  • Page 11: Quick Reference Guide

    Quick Reference Guide Base station external features Antenna Wall mount slot (on top) Handset Locator (Page) button Use only Supplied Press to ring the handsets. Adapter DC adapter input Press and hold to register a handset. Reset button RESET Depress for 15 Power LED seconds to restore Flashes when joining...

  • Page 12: Cordless Handset External Features

    Quick Reference Guide Cordless handset external features Message light Flashes when a line has a new voice HEADSET JACK message. 2.5 mm jack for connecting a corded headset. SOFT KEYS VOL p DIR Perform the actions While in menus, press p indicated by the on- to scroll up the menu.

  • Page 13: Base Station Installation

    For more information about IP PBX configuration, see the VSP600A/VSP601A Administrator and Provisioning Manual. You can power the base station using a compatible VTech power adapter or using Power over Ethernet (PoE) from your network. (The base station requires PoE Class 2.) If you are not using PoE, install the base station near a power outlet not...
  • Page 14 2. If the base station is not using power from a PoE-capable network router or switch: a. Connect a compatible VTech power adapter to the power jack. a. Plug the power adapter into an electrical outlet that is not controlled by a wall switch.
  • Page 15 3. Attach the mounting plate to the top of the base station. Insert the tab into the slot and then push the plate in at the bottom of the base station until the mounting plate clicks into place. Insert tab into slot. 4.

  • Page 16: Handset Installation

    Handset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. Handset installation involves both the handset and the handset charger. The charger is powered using the supplied power adapter. The charger can be placed on a flat surface or mounted on a wall.

  • Page 17: Battery Installation And Charging

    IMPORTANT INFORMATION 1. Use only the power adapter supplied with this product. You can order a replacement compatible VTech power adapter from your distributor or dealer. 2. The power adapter is intended to be correctly oriented in a vertical or floor mount position.
  • Page 18 To install the handset battery: 1. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. 2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.

  • Page 19: Wall Mounting The Charger

    Wall mounting the charger The charger is ready for tabletop use. If you want to mount the charger on a wall, use two 10 mm (7/16 inch) screws and wall anchors (not provided) to hold the charger in place. Screws and wall anchors are not provided, but are available for purchase at hardware retailers.

  • Page 20: Adding A Corded Headset

    Adding a corded headset You can use this handset hands-free when you install any industry-standard 2.5 mm corded telephone headset (purchased separately). Plug a 2.5 mm headset into the HEADSET jack on the side of the handset.

  • Page 21: Registering The Handset To The Base

    Registering the handset to the base The handset must be registered to the base station in order to make and receive calls. To register the handset: 1. Make sure the handset has a charged battery before proceeding. Make sure the base station is connected to power. 2.

  • Page 22: Deregistering The Handset

    Deregistering the handset Before using the handset with a different base station, you must deregister the handset from the base station to which it is currently registered. To deregister the handset: 1. Press MENU on the handset. The Main Menu appears. Registration 2.

  • Page 23: Locating The Handset

    Locating the Handset You can find handsets by paging them from the base. Press the HANDSET LOCATOR (page) button on the base station to ring all handsets: â • All handsets within range of the base will ring for one minute, even if the volume is off.

  • Page 24: Using The Handset

    Using the Handset This section describes how to use the handset to make calls and answer calls. This section also describes how to put calls on hold, transfer calls, and create conference calls. Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service.

  • Page 25: Answering Calls

    To make an internal call: 1. Press INT. 2. Press p or q to select the handset you wish to call, then press SELECT When the call is answered, the active call screen appears. â SELECT 3. To hang up the call, press OFF or Answering calls You can answer a call by pressing TALK, SPEAKER, or ANSWER...

  • Page 26: Putting A Call On Hold

    Putting a call on hold You can put an outside call on hold by pressing HOLD. The handset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. Note that you cannot put an internal call on hold. â...

  • Page 27: Transferring A Call

    Transferring a call You can transfer a call to another party. If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call.

  • Page 28: Setting Up A Conference Call

    â SELECT 3. Press BLIND 4. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History. 5. Wait for the phone to automatically dial, once it recognizes a valid number. 6.

  • Page 29: Listening To Messages

    if you wish to conference with another handset in your system, select A handset party. 3. Press SELECT. 4. Dial the second number for the other party you want to join your conference, or select the handset to conference with. You can also use a number from a list, such as the Directory or Call History.

  • Page 30: Using The Directory

    To listen to your messages: 1. From the handset Main Menu, with Message highlighted, press SELECT. The Message screen appears. A message icon ( ) appears at the top of the screen for any line that has a message. â SELECT 2.
  • Page 31 2. Press p or q to select the directory to search, then press OPTION 3. With Search highlighted, press SELECT. 4. Enter a name or number, then press SEARCH To add a new entry: 1. From the handset Main Menu, press to scroll to Directory and press SELECT.

  • Page 32: Using The Call History

    Using the Call History The Call History contains lists of your missed, received, and dialed calls (you can also view dialed calls by pressing REDIAL). You can view, call and store list entries. To view the Call History: 1. From the handset Main Menu, press to scroll to Call History and press SELECT, or press when the phone is...

  • Page 33: Using Speed Dial

    Using Speed Dial The speed dial feature allows you to program up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). To program a Speed Dial number: 1.

  • Page 34: Configuring The Handset

    Configuring the Handset You can configure the phone using one of two methods: 1. The Features and User settings menus on the phone. 2. The WebUI, which you access using your Internet browser. This section describes settings you can change using your handset.

  • Page 35: Blocking Anonymous Calls

    7. On the next screen, press SELECT to turn call forwarding On or Off. 8. Press 9. Enter the number to which you would like to forward calls. 10. (If you selected No answer earlier) Press q. 11. (If you selected No answer earlier) Press SELECT to set the No answer delay between 1 to 10 rings.

  • Page 36: Setting Missed-Call Alerts

    3. Press to scroll to Lift HS answer and press SELECT. 4. Press SELECT to select either On or Off. 5. Press to save. Setting missed-call alerts When missed-call alerts are enabled, an alert will display on the idle screen whenever you do not answer an incoming call.

  • Page 37: Setting The Language

    Setting the language 1. Press MENU. 2. Press to scroll to User settings and press SELECT. 3. With Language highlighted, press SELECT. 4. Press p or q to highlight the desired language. 5. Press to save. Setting the date and time 1.

  • Page 38: Setting The Ringer Tone And Volume

    Setting the ringer tone and volume 1. Press MENU. 2. Press to scroll to User settings and press SELECT. 3. Press to scroll to Ringers and press SELECT. 4. To change the ringer volume: a. Highlight Ringer Volume and press SELECT. b.

  • Page 39: Registering Or Deregistering Your Handset

    Registering or deregistering your handset You can register or deregister your handset using the handset menu. Follow the instructions in “Registering the handset to the base” on page 21 and “Deregistering the handset” on page 22.

  • Page 40: Webui

    WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your base station. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences •...
  • Page 41 4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard: A Login window appears. 5. Under User Name, enter user. 6. Under Password, enter user, or your own password, if you have created one.

  • Page 42: System Status

    System Status The System Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration. • Network information regarding your phone’s network address and network connection. The System Status page has no settings that you can change.

  • Page 43: Handset Status

    Handset Status The Handset Status page shows registration information for your handsets. The Handset Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes. Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar.
  • Page 44 General Call Settings Setting Description Anonymous Call Reject Select to block incoming calls that have no caller ID. Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information. Do Not Disturb Settings Setting Description Enable DND Turns Do Not Disturb on or off.

  • Page 45: User Preferences

    User Preferences On the User Preferences page, you can configure the WebUI language. After changing the setting on this page, click Save to save. General User Settings Setting Description Range Default WebUI Sets the language that Any language supported English Language appears on the WebUI.

  • Page 46: Base Directory

    Base Directory To view the base directory, click CONTACTS in the WebUI header, and then click Base directory in the sidebar. On the Base directory page, you can manage your base directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s base directory or import a base directory file.
  • Page 47 Base directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry.

  • Page 48: Blacklist

    To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Base directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Base directory You can import an existing base directory file. Importing a directory file replaces all your previous base directory entries.

  • Page 49: Security

    Security On the Security page, you can change your User Password. After changing your password, click Save.

  • Page 50: Troubleshooting

    Troubleshooting If you have difficulty with your handset, please try the suggestions below. For customer service, please contact your distributor or dealer. General issues Handset does not work at all (LCD is black) • Confirm the battery is installed and charged correctly. •...

  • Page 51: Technical Specifications

    Poor audio quality. Speech is cutting out. • You may be close to being out of range of the base station. Try moving closer. • Other electronic products can cause interference with your handset. Try installing the base station far away from devices such as TVs, microwaves, or other cordless devices, including other handsets.

  • Page 52: Maintenance

    Maintenance Taking care of your telephone • Your base station and cordless handset contain sophisticated electronic parts, so you must treat them with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your products if you ever need to ship them.

  • Page 53: Gpl License Information

    VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any liability or responsibility relating to such code, and you acknowledge that the VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of...

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