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QNAP TS-h1277AFX User Manual
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QNAP TS-h1277AFX User Manual

QNAP TS-h1277AFX User Manual

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TS-h1277AFX
User Guide
Document version: 5
20/12/2024

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Summary of Contents for QNAP TS-h1277AFX

  • Page 1 TS-h1277AFX User Guide Document version: 5 20/12/2024...

  • Page 2: Table Of Contents

    TS-h1277AFX User Guide Contents 1. Important Information Safety information............................3 2. Product Overview About the TS-h1277AFX..........................6 Hardware specifications..........................6 Package contents............................9 Components..............................10 Front panel..............................10 Rear panel..............................11 System board............................12 Drive numbering............................13 Installation requirements..........................13 Setting up the NAS............................14 3. Installation and Configuration Hardware installation...........................15...
  • Page 3 5. NAS Migration NAS migration requirements........................59 Status and setting changes after NAS migration..................59 Migrating a NAS............................61 6. Troubleshooting Forcing Qfinder Pro or myQNAPcloud to locate the NAS................ 62 Hot-swapping failed drives..........................62 Recovering unintentionally removed healthy drives................63 Support and other resources........................

  • Page 4: Important Information

    Please keep the original packaging and packaging materials. If you want to return the product or send it for repairs, please use the original packaging to avoid damage. QNAP reserves the right not to provide a refund or warranty service for products that are damaged due to improper packaging.
  • Page 5 TS-h1277AFX User Guide Power ⚠ WARNING To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.
  • Page 6 TS-h1277AFX User Guide • Even used batteries may cause severe injury or death. • Call a local poison control center for treatment information. • For information on the type and voltage of the button battery in your device, please see the hardware specification table.

  • Page 7: Product Overview

    This chapter provides basic information about your QNAP device. About the TS-h1277AFX The all-flash TS-h1277AFX is a lightweight and quiet enterprise-grade desktop NAS optimized for fast collaborative video editing, file sharing, AI applications, and more. With an AMD Ryzen processor and twelve 2.5-inch SATA SSD drive trays, the TS-h1277AFX performs high-speed random read/write IOPS,...
  • Page 8 TS-h1277AFX-R7-32G Memory slots 4 x UDIMM DDR5 Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifi‐ cations. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
  • Page 9 TS-h1277AFX User Guide Component TS-h1277AFX-R7-32G PCIe slots • Slot 1: PCIe Gen 4.0 x8 Note The speed of this PCIe slot reduces from x8 to x4 when an expansion card is installed in PCIe slot 2. • Slot 2: PCIe Gen 4.0 x4 •...

  • Page 10: Package Contents

    TS-h1277AFX User Guide Component TS-h1277AFX-R7-32G System battery CR2032 lithium battery (3V, 220-225 mAh) Warning • This battery is a button battery. If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours. Keep batteries out of reach of children.

  • Page 11: Components

    TS-h1277AFX User Guide Item Quantity Quick Installation Guide (QIG) Components Front panel Component Component System status LED Drive activity LED LAN LED Drive status LED Expansion unit LED LCD panel Power button LCD enter button USB One Touch Copy button LCD select button USB 3.2 Gen 1 One Touch Copy Type-A...

  • Page 12: Rear Panel

    TS-h1277AFX User Guide Rear panel Component Component PCIe slot 3 cover 10GBASE-T port 2 (RJ45) PCIe slot 2 cover Reset button PCIe slot 1 cover Kensington security slot System fan 2 2.5 Gigabit Ethernet activity LEDs 2.5 Gigabit Ethernet port 1 (RJ45) 2.5 Gigabit Ethernet port 2 (RJ45)

  • Page 13: System Board

    TS-h1277AFX User Guide System board Component Component PCIe slot 3 (PCIe 4.0 x8) Memory slot 1 (Channel A, DIMM 1, black) PCIe slot 2 (PCIe 4.0 x4) Memory slot 2 (Channel A, DIMM 2, blue) PCIe slot 1 (PCIe 4.0 x8)

  • Page 14: Drive Numbering

    TS-h1277AFX User Guide Drive numbering Installation requirements Category Item Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F) • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) • Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals •...

  • Page 15: Setting Up The Nas

    For details, see Installation requirements. 2. Install drives. For details, see Installing 2.5-inch drives: For the list of compatible drive models, go to https://www.qnap.com/compatibility. 3. Install expansion cards. For details, see Installing expansion cards. 4. Connect expansion units. For details, see Expansion unit installation.

  • Page 16: Installation And Configuration

    TS-h1277AFX User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware installation This section provides information on installing or replacing drives, expansion cards, memory modules, system fans, and expansion units. Installing 2.5-inch drives Warning •...
  • Page 17 TS-h1277AFX User Guide Note • The preinstalled drive trays come unlocked. • Ensure the drive tray keys are stored in a safe place. b. Pull the handle to release the tray. c. Pull the tray out. 3. Install a drive on the tray.

  • Page 18: Replacing Memory Modules

    5. Power on the NAS. Replacing memory modules The TS-h1277AFX has four memory slots. You can increase the memory capacity of the NAS by upgrading memory modules. For optimal quad-channel performance, replace memory modules in all four slots at the same time.
  • Page 19 This NAS also comes with one or two ECC memory modules. ECC memory modules provide extra protection from undetected data corruption. Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 20 TS-h1277AFX User Guide 4. Remove the case cover. a. Remove the screws that secure the cover to the chassis. b. Slide the cover back. c. Lift the cover off the device. 5. Remove an existing module. a. Push the retention clips outward simultaneously to release the module.
  • Page 21 TS-h1277AFX User Guide c. Hold the module by the edges. d. Carefully slide the module out of the slot. Warning • Do not touch the internal components, particularly the metal connectors. • Do not bend the module. 6. Install a new module.
  • Page 22 TS-h1277AFX User Guide c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 7. Attach the case cover. a. Place the cover on the device.

  • Page 23: Installing Expansion Cards

    Check the value for Total memory. Installing expansion cards The TS-h1277AFX series supports selected expansion cards. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the TS-h1277AFX series. Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death.
  • Page 24 TS-h1277AFX User Guide 4. Remove the case cover. a. Remove the screws that secure the cover to the chassis. b. Slide the cover back. c. Lift the cover off the device. Installation and Configuration...
  • Page 25 TS-h1277AFX User Guide 5. Remove the chassis support bar. a. Remove the screws that secure the support bar to the chassis and rear panel. b. Remove the support bar. 6. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket.
  • Page 26 TS-h1277AFX User Guide b. Pull the cover away from the slot. 7. Optional: Attach the full-height bracket to the expansion card. a. Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. Installation and Configuration...
  • Page 27 TS-h1277AFX User Guide c. Attach the full-height bracket to the card using the same screws. d. Verify that the bracket is secured to the card. 8. Install the expansion card. a. Hold the card by the edges. b. Insert the card into the slot.
  • Page 28 TS-h1277AFX User Guide d. Optional: Attach the PCIe power connector to the expansion card. Note Larger expansion cards may require you to attach the PCIe power connector before inserting the card into the slot. 9. Attach the chassis support bar.
  • Page 29 TS-h1277AFX User Guide b. Attach the screws that secure the support bar to the chassis and rear panel. 10. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. Installation and Configuration...

  • Page 30: Replacing System Fans

    TS-h1277AFX User Guide c. Attach the screws that secure the cover to the chassis. 11. Connect all cables and external attachments. 12. Connect the power cord to the electrical outlet. 13. Power on the NAS. Replacing system fans Warning •...
  • Page 31 TS-h1277AFX User Guide 4. Remove the case cover. a. Remove the screws that secure the cover to the chassis. b. Slide the cover back. c. Lift the cover off the device. Installation and Configuration...
  • Page 32 TS-h1277AFX User Guide 5. Remove the chassis support bar. a. Remove the screws that secure the support bar to the chassis and rear panel. b. Remove the support bar. Installation and Configuration...
  • Page 33 TS-h1277AFX User Guide 6. Remove a fan. a. Disconnect the fan cable from the system board. b. Remove the screws that secure the fan to the rear panel. c. Carefully pull the fan out. Installation and Configuration...
  • Page 34 TS-h1277AFX User Guide 7. Install a new fan. a. Insert the fan into the chassis. b. Connect the fan cable to the system board. Installation and Configuration...
  • Page 35 TS-h1277AFX User Guide c. Attach the screws that secure the fan to the rear panel. 8. Optional: Replace another fan. 9. Attach the chassis support bar. a. Insert the support bar into the chassis so that the screw holes of the support bar are aligned with the screw holes of the chassis and rear panel.
  • Page 36 TS-h1277AFX User Guide b. Attach the screws that secure the support bar to the chassis and rear panel. 10. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. Installation and Configuration...

  • Page 37: Expansion Unit Installation

    13. Power on the device. Expansion unit installation The TS-h1277AFX supports SAS, SATA, and USB expansion units. For details, see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/.
  • Page 38 TS-h1277AFX User Guide Expansion Unit Description Required Accessories Model TL-R1220Sep- • Uses a SAS 12 Gbps (SFF-8644) • One of the following storage interface expansion cards: • Supports SAS/SATA HDD/SSD • QXP-820S-B3408 • QXP-1620S-B3616W • mini-SAS SFF-8644 cable • RAIL-A03-57...
  • Page 39 TS-h1277AFX User Guide Expansion Unit Description Required Accessories Model TL-R1200S-RP • Uses a SATA 6 Gbps (SFF-8088) • 3 x SFF-8088 to SFF-8644 connector interface cables • Supports SATA HDD/SSD • QXP-1600eS-A1164 host bus adapter • RAIL-B02 TL-R400S • Uses a SATA 6 Gbps (SFF-8088) •...
  • Page 40 Go to Main Menu > Storage & Snapshots > Overview > System. c. Verify that the expansion units are listed. Connecting SATA expansion units The TS-h1277AFX series supports connecting one SATA expansion unit. For required accessories details, see Expansion unit installation.
  • Page 41 Go to Main Menu > Storage & Snapshots > Overview > System. c. Verify that the expansion unit is listed. Connecting USB expansion units To connect the TS-h1277AFX to USB expansion units, a USB Type-A to USB Type-C cable is required. For required accessories details, see Expansion unit installation.

  • Page 42: Quts Hero Installation

    Go to Main Menu > Storage & Snapshots > Overview > System. c. Verify that the expansion unit is listed. QuTS hero installation The TS-h1277AFX uses the QNAP QuTS hero operating system. You can install QuTS hero using any of the following methods. Installation and Configuration...

  • Page 43: Initializing Quts Hero Using The Cloud Installation Website

    You can also install the QNAP QTS operating system. If your NAS is connected to the internet, the option to install QTS will appear in the Smart Installation Guide wizard using any of the methods in the table.
  • Page 44 TS-h1277AFX User Guide 3. Go to the QNAP Cloud Installation website using one of the following methods: • On your computer, go to the website dedicated to your region. • Global: https://install.qnap.com • China: https://install.qnap.com.cn • Or scan the QR code on the NAS using a mobile device.

  • Page 45: Installation Methods

    TS-h1277AFX User Guide 9. Click Start Smart Installation Guide. The Install Firmware window appears. 10. Install firmware using any of the following methods: Installation Steps methods Automatic Click Start. Automatically searches for available firmware updates and installs firmware. Manual installation a.

  • Page 46: Initializing Quts Hero Using Qfinder Pro

    TS-h1277AFX User Guide 13. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 14. Click Next. The Configure the network settings screen appears.
  • Page 47 TS-h1277AFX User Guide 5. If the screen shows a different operating system, click QuTS hero. Note This step is only required if the NAS supports installing more than one operating system and the default operating system for installation is not QuTS hero.
  • Page 48 ASCII characters. 9. Click Next. 10. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 11. Click Next. The Configure the network settings screen appears.

  • Page 49: Basic Operations

    Reset button Important To protect your device from brute force attacks, QNAP recommends disabling the default admin account after a system reset. To disable the default admin account, you must first create a new administrator account, log out of the admin account, and then log in with the new account.

  • Page 50: Operation

    NAS. USB One Touch Copy button The USB One Touch Copy button allows you to copy data backups from a USB device to the QNAP device or from the QNAP device to a USB device.

  • Page 51: Lcd Panel Buttons

    TS-h1277AFX User Guide • View information on the system, physical disks, and shared folders LCD panel buttons Button Usage Enter • Display a configuration screen. • Move to the next item on the configuration screen. Select • Move to the next item on a menu.

  • Page 52: Viewing Drive Information

    TS-h1277AFX User Guide 1. Press Enter or Select. The panel displays the NAS name and QuTS hero version. 2. Press and hold Enter for two seconds. The panel displays Main Menu 1. TCP/IP. 3. Press and hold Enter. The panel displays the IP address of the first network adapter.

  • Page 53: Viewing Shared Folder Information

    TS-h1277AFX User Guide Viewing shared folder information The LCD panel can display the name and capacity of each shared folder. 1. Press Enter or Select. The panel displays the NAS name and QuTS hero version. 2. Press and hold Enter for two seconds.

  • Page 54: Restarting The Nas

    TS-h1277AFX User Guide Restarting the NAS 1. Press Enter or Select. The panel displays the NAS name and QuTS hero version. 2. Press and hold Enter for two seconds. The panel displays Main Menu 1. TCP/IP. 3. Press Select repeatedly until the panel displays Main Menu 6. Reboot.

  • Page 55: Lcd Error Messages

    TS-h1277AFX User Guide LCD error messages System Message Description Sys. Fan Failed System fan has failed. Sys. Overheat System has overheated. HDD Overheat Drive has overheated. CPU Overheat CPU has overheated. Network Lost LAN 1 and LAN 2 disconnected in failover or load- balancing mode.
  • Page 56 TS-h1277AFX User Guide System Status LED Status Description Flashes green • A drive is being formatted. and red • The device is being initialized. alternately every 0.5 seconds • The operating system is being updated. • RAID rebuilding is in progress.
  • Page 57 TS-h1277AFX User Guide LAN LED Status Description Orange The network connection is operating. Flashes orange The device is being accessed from the network. The device is not connected to a network. Drive Activity LED Status Description Flashes red Data is being accessed, and during the process a drive read/write error occurred.
  • Page 58 TS-h1277AFX User Guide Status Description • The network connection is operating at 10 Mbps. • There is no network connection. 2.5 Gigabit Ethernet Activity LED Status Description Orange A network connection has been established. Flashes orange The device is being accessed from the network.

  • Page 59: Audio Alert

    TS-h1277AFX User Guide Audio alert Duration Frequency Description Short beep (0.5 • The NAS is starting up. seconds) • When the reset button is pressed for 3 seconds, the NAS resets configurations. • When the reset button is pressed for 10 seconds, the NAS resets configurations and reboots.

  • Page 60: Nas Migration

    TS-h1277AFX User Guide 5. NAS Migration You can migrate data and settings from your current NAS to another NAS model with minimal disruptions by installing all the hard drives from the source NAS to the destination NAS. RAID configuration and other settings are retained on the destination NAS after migration.
  • Page 61 Licenses Licenses are not migrated. Warning To prevent losing all your software licenses, QNAP recommends deactivating licenses on the source NAS before data migration. Applications If the destination NAS has less RAM than the source NAS, the following features and applications might not function: Virtualization Station, Qsirch, and Snapshots.

  • Page 62: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS.

  • Page 63: Troubleshooting

    TS-h1277AFX User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data may be faulty.

  • Page 64: Recovering Unintentionally Removed Healthy Drives

    TS-h1277AFX User Guide 4. Prepare a new drive with a capacity that is the same as or larger than the failed drive. 5. Remove the failed drive from the device. 6. Wait for 20 seconds or until the device beeps twice.

  • Page 65: Support And Other Resources

    TS-h1277AFX User Guide Support and other resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion Service Portal https://service.qnap.com Product Support Status https://www.qnap.com/go/product/eol.php Downloads https://download.qnap.com Community Forum https://forum.qnap.com QNAP Accessories Store https://shop.qnap.com...

  • Page 66: Glossary Cloud Key

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system...

  • Page 67: Notices

    "QNAP"). No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied...

  • Page 68: Gnu General Public License

    TS-h1277AFX User Guide The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders.
  • Page 69 TS-h1277AFX User Guide Some devices are designed to deny users access to install or run modified versions of the software inside them, although the manufacturer can do so. This is fundamentally incompatible with the aim of protecting users' freedom to change the software. The systematic pattern of such abuse occurs in the area of products for individuals to use, which is precisely where it is most unacceptable.
  • Page 70 TS-h1277AFX User Guide part of that Major Component, and (b) serves only to enable use of the work with that Major Component, or to implement a Standard Interface for which an implementation is available to the public in source code form. A “Major Component”, in this context, means a major essential...
  • Page 71 TS-h1277AFX User Guide added in accord with section 7 apply to the code; keep intact all notices of the absence of any warranty; and give all recipients a copy of this License along with the Program. You may charge any price or no price for each copy that you convey, and you may offer support or warranty protection for a fee.
  • Page 72 TS-h1277AFX User Guide c. Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source. This alternative is allowed only occasionally and noncommercially, and only if you received the object code with such an offer, in accord with subsection 6b.
  • Page 73 TS-h1277AFX User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 74 TS-h1277AFX User Guide 9. Termination. You may not propagate or modify a covered work except as expressly provided under this License. Any attempt otherwise to propagate or modify it is void, and will automatically terminate your rights under this License (including any patent licenses granted under the third paragraph of section 11).
  • Page 75 TS-h1277AFX User Guide contributor version. For purposes of this definition, “control” includes the right to grant patent sublicenses in a manner consistent with the requirements of this License. Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify and propagate the contents of its contributor version.
  • Page 76 TS-h1277AFX User Guide into a single combined work, and to convey the resulting work. The terms of this License will continue to apply to the part which is the covered work, but the special requirements of the GNU Affero General Public License, section 13, concerning interaction through a network will apply to the combination as such.

  • Page 77: Ce Notice

    TS-h1277AFX User Guide CE notice This device complies with CE Compliance Class B. UKCA notice This device complies with the UKCA requirements for products sold in Great Britain. FCC notice FCC Class B Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.

  • Page 78: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 79: Sj/T 11364-2006

    TS-h1277AFX User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产 品可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组 装 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以 下。...

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