QNAP TS-hx77XU-RP User Manual
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QNAP TS-hx77XU-RP User Manual

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TS-hx77XU-RP
TS-h977XU-RP
TS-h1277XU-RP
User Guide
Document Version: 1
05/05/2020

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  • Page 1 TS-hx77XU-RP TS-h977XU-RP TS-h1277XU-RP User Guide Document Version: 1 05/05/2020...

  • Page 2: Table Of Contents

    TS-hx77XU-RP User Guide Contents 1. Preface About This Guide............................3 Audience...............................3 Document Conventions..........................3 2. Product Overview About the TS-hx77XU-RP..........................4 Hardware Specifications..........................4 Package Contents............................7 Components..............................7 Front Panel............................... 7 Rear Panel..............................8 System Board............................10 Drive Numbering.............................11 Installation Requirements........................... 13 Safety Information............................13...
  • Page 3 Limited Warranty............................56 Disclaimer..............................56 GNU Public License............................56 CE Notice..............................64 FCC Notice..............................64 VCCI Notice..............................64 BSMI Notice..............................65 SJ/T 11364-2006............................65...

  • Page 4: Preface

    TS-hx77XU-RP User Guide 1. Preface About This Guide This guide provides information on the QNAP TS-hx77XU-RP NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    TS-hx77XU-RP to run on QNAP's NAS ZFS file based operating system QuTS hero. Featuring a versatile PCIe expansion card slot and scaling up to 64 GB of memory, the TS-hx77XU-RP adapts to your changing business needs. Each TS-hx77XU-RP also features four network ports (two 10GbE SFP+ and two 1GbE RJ45) for increased bandwidth and throughput, and a pre-installed dual-port 10Gbase-T RJ45 network expansion card.
  • Page 6 TS-hx77XU-RP User Guide Component TS-h977XU-RP-3700X-32G TS-h1277XU- TS-h1277XU- RP-3700X-32G RP-3700X-128G Storage Drive bays • 4 x 3.5-inch SATA 6 Gbps 12 x 3.5-inch SATA 6 Gbps • 5 x 2.5-inch SATA 6 Gbps Note The drive bays are backward compatible with SATA 3 Gbps drives.
  • Page 7 • Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com. • Information on rail kit installation can be found in the installation guide included in the rail kit package.

  • Page 8: Package Contents

    TS-hx77XU-RP User Guide Package Contents Item Quantity TS-hx77XU-RP Power cord Ethernet cable • 2 x 1GbE (black Cat5e) • 1 x 10GbE (blue Cat6a) Screws for 2.5-inch drives • TS-h977XU-RP: 36 • TS-h1277XU-RP: 36 Screws for 3.5-inch drives • TS-h977XU-RP: 16 •...

  • Page 9: Rear Panel

    TS-hx77XU-RP User Guide TS-h1277XU-RP Drive LEDs LAN LED Power button Expansion unit LED Status LED Rear Panel TS-h977XU-RP Product Overview...
  • Page 10 TS-hx77XU-RP User Guide Component Component Ethernet port 3 (10GbE SFP+) Power supply unit 1 USB 3.2 Gen 2 Type-A port Ethernet port 2 (GbE RJ45) Ethernet port 1 (GbE RJ45) USB 2.0 Type-A ports Ethernet port 6 (10GBase-T RJ45) Ethernet port 4 (10GbE SFP+)

  • Page 11: System Board

    TS-hx77XU-RP User Guide System Board TS-h977XU-RP Component Component PCIe 3.0 x16 slot 1 Memory slot 3 Note A dual-port 10Base-T expansion card is installed on this PCIe slot. Memory slot 1 Memory slot 4 Memory slot 2 Product Overview...

  • Page 12: Drive Numbering

    TS-hx77XU-RP User Guide TS-h1277XU-RP Component Component PCIe 3.0 x4 slot 1 Memory slot 1 PCIe 3.0 x8 slot 2 Memory slot 2 PCIe 3.0 x4 slot 3 Memory slot 3 PCIe 3.0 x8 slot 4 Memory slot 4 Note A dual-port 10Base-T expansion card is installed on this PCIe slot.
  • Page 13 TS-hx77XU-RP User Guide TS-h977XU-RP 2.5-inch Trays TS-h1277XU-RP Product Overview...

  • Page 14: Installation Requirements

    TS-hx77XU-RP User Guide Installation Requirements Category Item Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F) • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) • Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals Hardware and peripherals •...

  • Page 15: Setting Up The Nas

    TS-hx77XU-RP User Guide • Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer. Moving Parts • Moving fan blades: Keep your body parts away from moving fan blades while the device is connected to a power source.

  • Page 16: Installation And Configuration

    This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, and expansion cards. Drive Installation The TS-hx77XU-RP is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning •...
  • Page 17 TS-hx77XU-RP User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws.
  • Page 18 TS-hx77XU-RP User Guide b. Push the handle. 5. Power on the NAS. Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays Warning • Installing a drive and installing QuTS hero deletes all data on the drive. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
  • Page 19 TS-hx77XU-RP User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws.
  • Page 20 TS-hx77XU-RP User Guide b. Push the handle. 5. Power on the NAS. Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP Warning • Installing a drive and installing QuTS hero deletes all data on the drive. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
  • Page 21 TS-hx77XU-RP User Guide 3. Remove the drive tray. a. Remove the screws. b. Pull the tray out. 4. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray.
  • Page 22 TS-hx77XU-RP User Guide 5. Load the tray into the bay. a. Insert the tray into the bay. b. Attach the screws. 6. Attach the case cover. a. Place the cover on the NAS. b. Attach the screws. Installation and Configuration...
  • Page 23 7. Power on the NAS. Replacing Memory Modules The TS-hx77XU-RP has four memory slots. You can increase the memory capacity of the NAS by upgrading the memory module. Use only QNAP modules of the same type and capacity to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 24 TS-hx77XU-RP User Guide • Other moving components: Keep your hands and other body parts away from other moving components. 1. Power off the NAS. 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments.
  • Page 25 TS-hx77XU-RP User Guide 5. Remove an existing module. a. Push the retention clips outward simultaneously to release the module. Warning Attempting to remove a module that is not completely released may damage the module and the motherboard. b. Hold the module by the edges.
  • Page 26 TS-hx77XU-RP User Guide c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 7. Attach the case cover. a. Place the cover on the NAS.
  • Page 27 Check the value for Total memory. Replacing Memory Modules on the TS-h1277XU-RP Important QNAP recommends installing modules in pairs. • Ensure that each pair uses identical modules. • Install the pairs in sequence and follow the assigned slots for each pair.
  • Page 28 TS-hx77XU-RP User Guide b. Slide the cover back. c. Lift the cover off the NAS. 5. Remove an existing module. a. Push the retention clips outward simultaneously to release the module. Warning Attempting to remove a module that is not completely released may damage the module and the motherboard.
  • Page 29 TS-hx77XU-RP User Guide 6. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place.
  • Page 30 TS-hx77XU-RP User Guide c. Tighten the screws. 8. Connect all cables and external attachments. 9. Power on the NAS. 10. Verify that the module is recognized by the NAS. a. Log on to QuTS hero as an administrator. b. Go to Control Panel > System > System Status > Hardware Information .

  • Page 31: Replacing Expansion Cards

    TS-hx77XU-RP User Guide Replacing Expansion Cards The TS-hx77XU-RP supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit all QNAP NAS models. Replacing Expansion Cards on the TS-h977XU-RP Note A dual-port 10GBase-T network expansion card is pre-installed on the PCIe 3.0 x4 slot.
  • Page 32 TS-hx77XU-RP User Guide Warning To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them. 5. Remove the PCIe module. a. Remove the screws from the module. b. Remove the module from the chassis.
  • Page 33 TS-hx77XU-RP User Guide c. Carefully pull the card out of the slot. 7. Install a new expansion card. a. Hold the card by the edges. b. Insert the card into the slot. c. Attach the screw. 8. Install the PCIe module.
  • Page 34 TS-hx77XU-RP User Guide 9. Attach the case cover. a. Place the cover on the NAS. b. Attach the screws. 10. Connect all cables and external attachments. 11. Connect the power cord to the electrical outlet. 12. Power on the NAS.
  • Page 35 TS-hx77XU-RP User Guide Replacing Expansion Cards on the TS-h1277XU-RP Note • A dual-port 10Gbase-T network expansion card is pre-installed on PCIe 3.0 x8 slot 4. • Slot 2 will reduce its speed from x8 to x4 if an expansion card is installed in slot 1.
  • Page 36 TS-hx77XU-RP User Guide c. Lift the cover off the NAS. 5. Remove the existing expansion card. a. Remove the screw that secures the PCIe bracket to the chassis. b. Hold the card by the edges. c. Carefully pull the card out of the slot.
  • Page 37 TS-hx77XU-RP User Guide 7. Attach the case cover. a. Place the cover on the NAS. b. Slide the cover forward. c. Tighten the screws. Installation and Configuration...

  • Page 38: Hot-Swapping Redundant Power Supply Units

    TS-hx77XU-RP User Guide 8. Connect all cables and external attachments. 9. Connect the power cord to the electrical outlet. 10. Power on the NAS. Hot-Swapping Redundant Power Supply Units NAS devices with redundant power supply units (PSUs) support hot-swapping. Warning The NAS may have one or more power supply unit (PSU) cords.
  • Page 39 TS-hx77XU-RP User Guide 4. Insert the new PSU. 5. Connect the power cord to the PSU and the electrical outlet. 6. Power on the NAS. 7. Enable alerts for PSU failures. a. Log on to QuTS hero as administrator. b. Go to Control Panel > System > Hardware > General .

  • Page 40: Installing Handles On The Ts-H977Xu-Rp

    TS-hx77XU-RP User Guide Installing Handles on the TS-h977XU-RP Installing handles enables you to better grip and further secure the NAS on a rack. Handles on the TS- h977XU-RP require manual installation. 1. Power off the NAS. 2. Install a handle on an angle bracket.

  • Page 41: Rail Kits

    You can find installation information in the rail kit package. Expansion Unit Installation The TS-hx77XU-RP supports SAS expansion units, USB expansion units, and SATA JBOD expansion units. For details, please see table below. You can purchase storage expansion accessories from QNAP or an authorized reseller.
  • Page 42 TS-hx77XU-RP User Guide Expansion Unit Model Description Required Accessories REXP-1620U-RP • Uses a SAS 12 Gbps • SAS-12G2E storage (SFF-8644) interface expansion card • Supports SAS/SATA • mini-SAS SFF-8644 cable HDD/SSD • RAIL-A03-57 REXP-1220U-RP • Uses a SAS 12 Gbps (SFF-8644) interface •...
  • Page 43 • Supports SATA Type-C cable • RAIL-B02 Connecting SAS Expansion Units To connect the TS-hx77XU-RP to SAS expansion units, a storage expansion card must be installed in the NAS. For required accessories details, see Expansion Unit Installation. 1. Install a storage expansion card on the PCIe slot.
  • Page 44 TS-hx77XU-RP User Guide TS-h977XU-RP Installation and Configuration...
  • Page 45 Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion units are listed. Connecting SATA JBOD Expansion Units To connect the TS-hx77XU-RP to SATA JBOD expansion units, a host bus adapter must be installed on the NAS. For required accesssories details, see Expansion Unit Installation.
  • Page 46 2. Install a host bus adapter on the PCIe slot. Important The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.

  • Page 47: Quts Hero Installation

    Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion units are listed. QuTS hero Installation The TS-hx77XU-RP uses the QNAP QuTS hero operating system. You can install QuTS hero using any of the following methods. Method...

  • Page 48: Installing Quts Hero Using Qfinder Pro

    ASCII characters. 7. Click Next. 8. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 9. Click Next. 10. Select Obtain an IP address automatically (DHCP).

  • Page 49: Installing Quts Hero Using The Cloud Key

    1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to http://install.qnap.com/. • Scan the QR code on the NAS using a mobile device.
  • Page 50 ASCII characters. 10. Click Next. 11. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 12. Click Next. The Configure the network settings screen appears.

  • Page 51: Basic Operations

    TS-hx77XU-RP User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The NAS powers on. Power off Press and hold the button for 1.5 The NAS powers off.

  • Page 52: Leds

    TS-hx77XU-RP User Guide LEDs LEDs indicate system status and related information when the NAS is powered on. The following LED information applies only when the drive is correctly installed and when the NAS is connected to the network. For details on the location of the LEDs, see Front Panel.

  • Page 53: Audio Alert

    TS-hx77XU-RP User Guide Status Description Expansion unit Orange An expansion unit is connected. No expansion units are connected. Audio Alert Duration Frequency Description Short beep (0.5 seconds) 1 • The NAS is starting up. • The NAS is shutting down (software shutdown).

  • Page 54: Troubleshooting

    The NAS beeps twice. 10. Go to Main Menu > Storage Manager > Storage Space . 11. Locate the volume that contains the new drive and then verify that the status is Rebuilding. Support and Other Resources QNAP provides the following resources: Troubleshooting...
  • Page 55 TS-hx77XU-RP User Guide Resource Documentation https://docs.qnap.com Service Portal https://service.qnap.com Downloads https://download.qnap.com Community Forum https://forum.qnap.com Troubleshooting...

  • Page 56: Glossary

    ID Email address that was used to register for a myQNAPcloud account Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system...

  • Page 57: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 58 TS-hx77XU-RP User Guide Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are...
  • Page 59 TS-hx77XU-RP User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 60 TS-hx77XU-RP User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 61 TS-hx77XU-RP User Guide the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 62 TS-hx77XU-RP User Guide a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b. Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c.
  • Page 63 TS-hx77XU-RP User Guide An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also...
  • Page 64 TS-hx77XU-RP User Guide If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all.

  • Page 65: Ce Notice

    Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. VCCI Notice この装置は、クラス...

  • Page 66: Bsmi Notice

    TS-hx77XU-RP User Guide BSMI Notice 警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在 這種情況下，使用者會被要求採取某些適當的對策。 SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。...

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