Troubleshooting; Device Exceptions; Ptz Control Exceptions; Other Questions - HIKVISION DS-2AE7232TI-A Quick Start Manual

4 Troubleshooting

4.1 Device Exceptions

Question
Why does the speed dome fail to start or repeatedly reboot? Why does the speed dome restart
intermittently when controlling PTZ, calling presets or turning on the infrared lights of the IR dome
at night?
Answer
 Check the supply voltage of the dome. Ensure the supply voltage to meet the power
requirements of the speed dome. The nearest power supply is recommended.
 Check whether the diameter of the power wire meet the standards.

4.2 PTZ Control Exceptions

Question
The speed dome cannot do PTZ control but can do zoom control.
Answer
 For the 5 inch speed dome, you need to remove the protective sticker and foam of the camera
module by opening the bubble, correctly install the speed dome again and then wire up.
 For IR speed dome, please remove the protective sticker and then wire up.
Question
Neither zoom control nor PTZ control is available for the speed dome.
Answer
 Check the supply voltage of the dome. Ensure the supply voltage to meet the power
requirements of the speed dome. The nearest power supply is recommended.
 Check whether the diameter of the power wire meet the standards.

4.3 Other Questions

Question
The preview image of the speed dome is not clear.
HD-TVI Speed Dome·Quick Start Guide
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