Appendixes; Bluevue Device Manager Troubleshooting - red lion BT-6821-AT-AC User Manual

12

Appendixes

12.1

BlueVue Device Manager Troubleshooting

Before troubleshooting, download and install the latest version of BlueVue Device Manager from www.redlion.net.
12.1.1 (ETHERNET) The BlueVue Device Manager message box displays "Detecting Modem at
192.168.0.1" indefinitely
Connect the modem to a computer using an Ethernet cable, and open BlueVue Device Manager. Set BlueVue Device
Manager's connection type to IP. BlueVue Device Manager will attempt to connect to 192.168.0.1 by default.
Possible cause #1
The cable is damaged.
Troubleshooting
Check the Link LED on the modem's Ethernet connector (located on the back of the modem). If the LED is off, verify the
cable.
Possible cause #2
The computer's local IP configuration is incorrect.
Troubleshooting
1) In Windows XP, go to Control Panel > Network Connections and select the local area connection that corresponds
to the Ethernet port in the "LAN or High-Speed Internet" list (it's usually "Local Area Connection 1").
2) Right-click the connection and click Properties. Select Internet Protocol (TCP/IP) in the list and click Properties.
3) Write down the existing values in order to restore them after configuring the modem, then select Obtain an IP
address automatically and Obtain DNS server address automatically. The computer will now be ready to use the
modem to access the Internet.
Possible cause #3
The modem is in a different network and DHCP is disabled. (This issue does not apply to brand-new modems at factory
settings. It only applies to modems that have had their configuration modified.)
Troubleshooting
Follow the instructions below:
1) Connect the computer to the modem using a straight serial cable