Samsung NQ70M9770DM/AA User Manual page 82

Troubleshooting
Symptom
Turntable
There is no roller ring,
While turning, the
turntable comes out or the roller ring is not
of place or stops properly in place.
turning.
The roller ring is not
The turn table drags
while turning. properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
The turn table rattles Food residue is stuck to
while turning and is the bottom of the oven.
noisy.
Broiling
Smoke comes out During initial operation,
during operation. smoke may come from
the heating elements
when you first use the
oven.
Food is on the heating
elements.
Food is too close to the
grill.
Food is not properly
prepared and/or
arranged.
82 English
NQ70M9770D_AA_DE68-04503A-02_EN+MES+CFR.indb 82
Cause Action
Install the roller ring and then
try again.
Correct the placement of the
roller ring. Adjust the amount
of food. Do not use containers
that are too large.
Remove any food residue stuck
to the bottom of the oven.
This is not a malfunction. After
you run the oven 2-3 times, it
should stop.
Let the oven cool and then
remove the food from the
heating elements.
Put the food a suitable distance
away while cooking.
Make sure food is properly
prepared and arranged.
Symptom Cause
Convection
The door is open.
The oven does not
heat.
Smoke comes out During initial operation,
during preheating. smoke may come from
the heating elements
when you first use the
oven.
Food is on the heating
elements.
There is a burning or Plastic or non heat-
plastic smell when resistant cookware is
using the oven. used.
There is a bad smell Food residue or plastic
coming from inside has melted and stuck to
the oven. the interior.
Action
Close the door and try again.
This is not a malfunction. After
you run the oven 2-3 times, it
should stop.
Let the oven cool and then
remove the food from the
heating elements.
Use glass cookware suitable
for high temperatures.
Run the Steam Bake function
for an hour, and then wipe
with a dry cloth.
You can put a lemon slice
inside, and then run Steam
Bake to remove the odor more
quickly.
2018-10-05 4:17:25