Trouble During Help/Remote Assistance Connections - Fuji Xerox ApeosPort Print C5570 Reference Manual

Operation is improper when an IPv6 address
is specified as the connection-destination
URL with DocuShare or another external
access connection service
Example: http://[ipv6:2001:db8::1]

Trouble during Help/Remote Assistance connections

[Help]/[Remote Assistance] is not displayed
You cannot connect to the internet or a
communication error occurs even though
you have the license.
The following message appears: "An invalid
certificate was reported. Use as a valid
certificate temporarily for communication?"
226
9 Troubleshooting
Symptom
Symptom
In an IPv6 environment, run a DNS server and specify the
destination URL using an FQDN.
A user that logged in as a machine administrator must agree to a
license agreement the first time [Help]/[Remote Assistance] is used.
Check the IP address, DNS, and other TCP/IP settings.
Refer

Refer to "[Protocol Settings]" (P.124).
When the environment uses a proxy server, make sure the settings
are correct.
Refer
 Refer to "[Proxy Server List]" (P.126).
Make sure the following settings have been configured for [Web
Browser Setup].
 [Web Applications Version]: [V4] or [V5]
[Enable File Printing]: The checkbox is selected

[Accept Cookies]: [Yes] or [Warn User When Cookie is Offered]

Refer

Refer to "[Web Browser Setup]" (P.120).
When Remote Assistance cannot connect, check the following
settings.
 [Port Status]: [Enabled]
[Port Number]: [80]

Refer

Refer to "[SOAP]" (P.124).
The certificate that was registered to the machine may have been
deleted.
Take one of the following measures.
 You can connect to Help temporarily by selecting [Yes] at the
screen that appears.
When turning the machine power off/on and restarting, the

required certificate is automatically reregistered.
Cause/Remedy
Cause/Remedy