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Problem
There is water on the
floor.
You cannot open the
appliance door.
The display does not
show the wireless in‐
dicator
.
The App cannot con‐
nect to the appliance.
The App cannot fre‐
quently connect to
the appliance.
The display shows
. All buttons are
inactive, except the
the On/Off
.
Possible solution
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the water inlet hose and the drain hose
have no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
• Make sure that a washing programme that ends with water
in tub, has not been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum. If the spin and drain programmes are not available
in the programme dial, they can be set via App.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
If you need to open the door, please read carefully "Emer‐
gency door opening".
• Make sure that the Remote Start Mode is not activated.
Deactivate it.
• Check the wireless signal.
• Make sure that the wireless connection is on. Refer to
paragraph "Configuring the washing machine wireless
connection" in "Wi-Fi - Connectivity setup" chapter.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are further
problems with the wireless network.
• Check the wireless signal.
• Check if your smart device is connected to the wireless
network.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are prob‐
lems with the wireless network.
• The appliance, the smart device, or both, need to be con‐
figured again because a new router has been installed or
the router configuration has been changed.
• Make sure that the wireless signal reaches the appliance.
Try to move the home router as near the appliance as
possible or consider purchasing a wireless range extend‐
er.
• Make sure the wireless signal is not disrupted by micro‐
wave. Turn the microwave off. Avoid using the microwave
and the remote control at the same time.
• The appliance is downloading any available updates. Wait
until the update process is complete. If you deactivate the
appliance during update, it resumes when you activate the
appliance again.
ENGLISH
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