Understanding The Dx-80 Hard Drive Voice Mail Product Design - Comdial DX-80 Manual

DX-80 H
Live Attendant
Recipient reads messages left on message slips.
1.2 Understanding the DX-80 Hard Drive Voice Mail
Product Design
The Voice Mail is designed using the Box concept. A box contains a set of instructions that
tell the program what to do with a call it is handling. By setting up the system to send calls to
different boxes created on the system, you can have it effectively process calls—including
playing certain prompts or greetings to callers, collecting information and messages from
callers, and routing calls to certain extensions based on digits dialed by callers.
The Voice Mail product uses the same software base as other Voice Mail system products,
but it is limited in the number of boxes (100 mailboxes) you can set up on the system. These
limitations effectively position the Voice Mail as a product for smaller businesses needing a
simple, reliable voice mail system without all the advanced features of a larger, more
expensive system.
The Routing boxes are used to answer incoming calls, play a listing of options to callers, and
route the call to a specific mailbox based on the digits dialed by the caller. The mailboxes
transfer calls to their associated extensions and store messages for system subscribers, and
they can be set up to forward calls to another phone or extension number, deliver messages to
another phone or pager, play one of 9 pre-recorded greetings to callers, screen calls, queue
calls when the extension is busy, or record call conversations.
Note: The Voice Mail supports up to 100 boxes, including ACD, Group, Question,
and Account Number boxes. These boxes provide more advanced
functionality that may be port-intensive and therefore inappropriate for Voice
Mail applications.
D V M I
ARD RIVE OICE AIL
S
NSTALLATION AND UPERVISOR
DX-80 Hard Drive Voice Mail
The Voice Mail plays messages recorded by
callers in the voice mailbox.
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