Accessing Box Information Screens - Comdial DX-80 Manual

DX-80 H D V M I S G 09/01
ARD RIVE OICE AIL NSTALLATION AND UPERVISOR UIDE
greeting voiced by and options available in Routing box 801 are often different than those in
Routing box 800.
So that the system supervisor can alter the system to voice a generic holiday greeting on
holidays the office is closed, you will set up both Routing box 800 and 801 to include a
holiday greeting alternative. Therefore, procedures in this document guide you through
recording two greetings in both boxes 800 and 801: an office open greeting and a holiday
greeting in box 800, and an office closed greeting and a holiday greeting in box 801. (Keep
in mind that holidays last 24 hours, therefore calls received on a holiday may be processed by
either box 800 or 801, depending on when the call is received. For this reason, a holiday
greeting must be recorded in both box 800 and 801). Sample greetings for these boxes are
provided in section 3.2.
Routing Box 821 is designed by default to take over and route calls once they have passed
through Routing box 800 or 801. A call may go to Routing box 821, for example, after the
caller leaves a voice message in a subscriber's mailbox. Routing box 821 offers callers a
menu similar to Routing box 800, but box 821 is pre-configured so if a caller does not enter
an extension or select a menu option, the call is disconnected. In Routing box 800 and 801,
callers who do not enter an extension or select an option are transferred to the operator. This
is a safety measure designed to assist callers who use rotary phones or are too slow to respond
to system prompts. By disconnecting non-responsive callers in box 821, the system simply
assumes that the caller knew how to select menu options in box 800 or 801, and therefore,
since no option was selected in box 821, the caller hung up.
Because we recommend you record two greetings in both Routing box 800 and 801, you will
not use the field on the Routing Box setup screens. This field allows
GREETING RECORDED
you to record only one greeting for the Routing box. Instead you will record all necessary
greetings by following the steps in the section 2.4.5.9, which you will complete after you
review and set up the Routing boxes and mailboxes.

2.4.5.3 Accessing Box Information Screens

1. From the Line Status screen, press <F10>. The Main menu displays and you are
prompted to enter a system password.
2. At the prompt to enter the system password, press <Enter>.
3. From the Main Menu, select . The Box Information menu displays.
BOX INFORMATION
You should review the setup for the following boxes:
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