Specifying Box Information; What Is A Box; Understanding Routing Box 800, 801, And 821 - Comdial DX-80 Manual

DX-80 H D V M I S G 09/01
ARD RIVE OICE AIL NSTALLATION AND UPERVISOR UIDE
If the caller enters a number that matches one of the digit strings you enter here, the Voice
Mail informs the mailbox owner that the number is not acceptable and retains the current set
up.
Once you review and adjust all fields on both Class of Service setup screen 0 and Class of
Service setup screen 7, press <F10> to save the information and exit. The System
Information menu displays.
You have now reviewed the necessary entries on the System Information screens. To return
to the Line Information screen, press <F10>.

2.4.5 Specifying Box Information

2.4.5.1 What Is a Box?

When the Voice Mail answers a call, it processes it by sending it to a box. Each box performs
a specific function (for example, playing a menu to the caller and waiting for a response). It
then passes the call to another box, which in turn performs its specific function, etc.
Depending on the configuration purchased, the Voice Mail provides 100 Boxes. Routing
boxes are used to answer incoming calls, play a listing of option to callers, and route the call
to a specific mailbox based on the digits dialed by the caller. The mailboxes transfer calls to
their associated extensions and store messages for system subscribers, and they can be set up
to forward calls to another phone or extension number, deliver messages to another phone or
pager, play one of 9 pre-recorded greetings to callers, screen calls, queue calls when the
extension is busy, or record call conversations.

2.4.5.2 Understanding Routing Box 800, 801, and 821

According to the entries specified on the Line Information screen, the Voice Mail will route
all incoming calls to Routing box 800. This box answers calls during the day and lunch
service hours and plays a greeting to callers. After day/lunch service hours, the system routes
calls to Routing box 801. Typically, companies offer more extensive call routing options to
callers during day/lunch service hours than during closed hours. Often, for example, single-
digit call routing ("...Press 2 for Sales...") is not offered during closed hours. Therefore, the
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