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NetApp AFF A200 Manual
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NetApp AFF A200 Manual

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AFF A200 systems
ONTAP Systems
NetApp
June 27, 2022
This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/a200/install-worksheet-
linkout.html on June 27, 2022. Always check docs.netapp.com for the latest.

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Summary of Contents for NetApp AFF A200

  • Page 1 AFF A200 systems ONTAP Systems NetApp June 27, 2022 This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/a200/install-worksheet- linkout.html on June 27, 2022. Always check docs.netapp.com for the latest.
  • Page 2 Table of Contents AFF A200 System Documentation ............

  • Page 3: Install And Setup

    A printable PDF of step-by-step instructions with live links to additional content. • Video steps Video step-by-step instructions. Installation and setup PDF poster - AFF A200 You can use the AFF A200 Installation and Setup Instructions poster to install and set up your new system.
  • Page 4 ◦ The impaired controller is the controller on which you are performing maintenance. ◦ The healthy controller is the HA partner of the impaired controller. Check onboard encryption keys - AFF A200 Prior to shutting down the impaired controller and checking the status of the onboard encryption keys, you must check the status of the impaired controller, disable automatic giveback, and check the version of ONTAP that is running.
  • Page 5 Option 1: Checking NVE or NSE on systems running ONTAP 9.5 and earlier Before shutting down the impaired controller, you need to check whether the system has either NetApp Volume Encryption (NVE) or NetApp Storage Encryption (NSE) enabled. If so, you need to verify the configuration.
  • Page 6 Restored unavailable: a. Retrieve and restore all authentication keys and associated key IDs: security key-manager restore -address * If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the Restored column displays for all authentication keys and that all key managers...
  • Page 7 Option 2: Checking NVE or NSE on systems running ONTAP 9.6 and later Before shutting down the impaired controller, you need to verify whether the system has either NetApp Volume Encryption (NVE) or NetApp Storage Encryption (NSE) enabled. If so, you need to verify the configuration.
  • Page 8 Restored yes: a. Restore the external key management authentication keys to all nodes in the cluster: security key-manager external restore If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the Restored column equals for all authentication keys:...
  • Page 9 Enter the customer’s onboard key management passphrase at the prompt. If the passphrase cannot be provided, contact NetApp Support. mysupport.netapp.com b. Verify the column shows for all authentication keys: Restored security key-manager key-query c. Verify that the type shows onboard, and then manually back up the OKM Key Manager information.
  • Page 10 Return to admin mode: set -priv admin h. You can safely shut down the controller. Shut down the impaired controller - AFF A200 After completing the NVE or NSE tasks, you need to complete the shutdown of the impaired controller.
  • Page 11 This command may not work if the boot device is corrupted or non-functional. Replace the boot media - AFF A200 To replace the boot media, you must remove the impaired controller module, install the replacement boot media, and transfer the boot image to a USB flash drive.
  • Page 12 5. Turn the controller module over and place it on a flat, stable surface. 6. Open the cover by sliding in the blue tabs to release the cover, and then swing the cover up and open. Step 2: Replace the boot media You must locate the boot media in the controller and follow the directions to replace it.
  • Page 13 • A copy of the same image version of ONTAP as what the impaired controller was running. You can download the appropriate image from the Downloads section on the NetApp Support Site ◦ If NVE is enabled, download the image with NetApp Volume Encryption, as indicated in the download button.
  • Page 14 Other parameters might be necessary for your interface. You can enter help ifconfig the firmware prompt for details. Boot the recovery image - AFF A200 You must boot the ONTAP image from the USB drive, restore the file system, and verify the environmental variables.
  • Page 15 If your system has… Then… A network connection a. Press when prompted to restore the backup configuration. b. Set the healthy controller to advanced privilege level: -privilege advanced c. Run the restore backup command: system node restore- backup -node local -target-address impaired_node_IP_address d.
  • Page 16 Restore OKM, NSE, and NVE as needed - AFF A200 Once environment variables are checked, you must complete steps specific to systems that have Onboard Key Manager (OKM), NetApp Storage Encryption (NSE) or NetApp Volume Encryption (NVE) enabled. Determine which section you should use to restore your OKM, NSE, or NVE configurations: If NSE or NVE are enabled along with Onboard Key Manager you must restore settings you captured at the beginning of this procedure.
  • Page 17 prompt. 5. Enter the passphrase for the onboard key manager you obtained from the customer at the beginning of this procedure. 6. When prompted to enter the backup data, paste the backup data you captured at the beginning of this procedure, when asked.
  • Page 18 synchronize. ◦ If the command fails because of an NDMP, SnapMirror, or SnapVault process, disable the process. See the appropriate Documentation Center for more information. 11. Once the giveback completes, check the failover and giveback status with the storage failover show show-giveback` commands.
  • Page 19 This command does not work if NVE (NetApp Volume Encryption) is configured 10. Use the security key-manager query to display the key IDs of the authentication keys that are stored on the...
  • Page 20 ◦ If the Restored column = and all key managers report in an available state, go to Complete the replacement process. ◦ If the column = anything other than yes, and/or one or more key managers is not available, Restored use the command to retrieve and restore all security key-manager restore -address...
  • Page 21 -node local command. -auto-giveback true Return the failed part to NetApp - AFF A200 Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 22 • This procedure is written with the assumption that you are moving all drives and controller module or modules to the new chassis, and that the chassis is a new component from NetApp. • This procedure is disruptive. For a two-node cluster, you will have a complete service outage and a partial outage in a multi-node cluster.
  • Page 23 -skip-lif-migration-before-shutdown true Answer when prompted. Move and replace hardware - AFF A200 Move the power supplies, hard drives, and controller module or modules from the impaired chassis to the new chassis, and swap out the impaired chassis from the equipment rack or system cabinet with the new chassis of the same model as the impaired chassis.
  • Page 24 4. Use the cam handle to slide the power supply out of the system. When removing a power supply, always use two hands to support its weight. 5. Repeat the preceding steps for any remaining power supplies. 6. Using both hands, support and align the edges of the power supply with the opening in the system chassis, and then gently push the power supply into the chassis using the cam handle.
  • Page 25 4. Set the controller module aside in a safe place, and repeat these steps if you have another controller module in the chassis. Step 3: Move drives to the new chassis Move the drives from each bay opening in the old chassis to the same bay opening in the new chassis. Steps 1.
  • Page 26 Step 4: Replace a chassis from within the equipment rack or system cabinet You must remove the existing chassis from the equipment rack or system cabinet before you can install the replacement chassis. Steps 1. Remove the screws from the chassis mount points. 2.
  • Page 27 From the boot menu, select the option for Maintenance mode. Restore and verify the configuration - AFF A200 Step 1: Verify and set the HA state of the chassis You must verify the HA state of the chassis, and, if necessary, update the state to match...
  • Page 28 Steps 1. In Maintenance mode, from either controller module, display the HA state of the local controller module and chassis: ha-config show The HA state should be the same for all components. 2. If the displayed system state for the chassis does not match your system configuration: a.
  • Page 29 The interconnect tests are disabled by default and must be enabled to run separately. 5. Run the interconnect diagnostics test from the Maintenance mode prompt: sldiag device run -dev interconnect You only need to run the interconnect test from one controller. 6.
  • Page 30 Rerun the system-level diagnostics test. Step 3: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 31 This provides you a record of the procedure so that you can troubleshoot any issues that you might encounter during the replacement process. Shut down the impaired controller - AFF A200 To shut down the impaired controller, you must determine the status of the controller and, if necessary, take over the controller so that the healthy controller continues to serve data from the impaired controller storage.
  • Page 32 Step 1: Remove controller module To replace the controller module, you must first remove the old controller module from the chassis. Steps 1. If you are not already grounded, properly ground yourself. 2. Loosen the hook and loop strap binding the cables to the cable management device, and then unplug the system cables and SFPs (if needed) from the controller module, keeping track of where the cables were connected.
  • Page 33 Step 2: Move the boot media You must locate the boot media and follow the directions to remove it from the old controller module and insert it in the new controller module. Steps 1. Locate the boot media using the following illustration or the FRU map on the controller module: 2.
  • Page 34 Steps 1. Check the NVMEM LED: ◦ If your system is in an HA configuration, go to the next step. ◦ If your system is in a stand-alone configuration, cleanly shut down the controller module, and then check the NVRAM LED identified by the NV icon. The NVRAM LED blinks while destaging contents to the flash memory when you halt the system.
  • Page 35 6. Loop the battery cable around the cable channel on the side of the battery holder. 7. Position the battery pack by aligning the battery holder key ribs to the “V” notches on the sheet metal side wall. 8. Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery pack, and the battery pack latch engages and clicks into the opening on the side wall.
  • Page 36 4. Repeat these steps to remove additional DIMMs as needed. 5. Verify that the NVMEM battery is not plugged into the new controller module. 6. Locate the slot where you are installing the DIMM. 7. Make sure that the DIMM ejector tabs on the connector are in the open position, and then insert the DIMM squarely into the slot.
  • Page 37 If your system is in… Then perform these steps… An HA pair The controller module begins to boot as soon as it is fully seated in the chassis. Be prepared to interrupt the boot process. a. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.
  • Page 38 You can safely respond to these prompts. Restore and verify the system configuration - AFF A200 After completing the hardware replacement and booting to Maintenance mode, you verify the low-level system configuration of the replacement controller and reconfigure system settings as necessary.
  • Page 39 • The replacement node is the new node that replaced the impaired node as part of this procedure. • The healthy node is the HA partner of the replacement node. Steps 1. If the replacement node is not at the LOADER prompt, halt the system to the LOADER prompt. 2.
  • Page 40 2. At the LOADER prompt, access the special drivers specifically designed for system-level diagnostics to function properly: boot_diags During the boot process, you can safely respond to the prompts until the Maintenance mode prompt (*>) appears. 3. Display and note the available devices on the controller module: sldiag device show -dev mb The controller module devices and ports displayed can be any one or more of the following: ◦...
  • Page 41 If you want to run diagnostic Then… tests on… Individual components a. Clear the status logs: sldiag device clearstatus b. Display the available tests for the selected devices: sldiag device show -dev dev_name dev_name can be any one of the ports and devices identified in the preceding step.
  • Page 42 If you want to run diagnostic Then… tests on… Multiple components at the same a. Review the enabled and disabled devices in the output from the time preceding procedure and determine which ones you want to run concurrently. b. List the individual tests for the device: sldiag device show -dev dev_name c.
  • Page 43 Reconnect the power supplies, and then power on the storage system. e. Rerun the system-level diagnostics test. Recable the system and reassign disks - AFF A200 Continue the replacement procedure by re-cabling the storage and confirming disk reassignment. Step 1: Re-cable the system After running diagnostics, you must recable the controller module’s storage and network connections.
  • Page 44 d. Check other cabling by clicking the appropriate tab, and then examining the output from Config Advisor. Step 2: Reassign disks If the storage system is in an HA pair, the system ID of the new controller module is automatically assigned to the disks when the giveback occurs at the end of the procedure.
  • Page 45 c. Wait for the `savecore`command to complete before issuing the giveback. You can enter the following command to monitor the progress of the savecore command: system node run -node local-node-name partner savecore -s d. Return to the admin privilege level: set -privilege admin 5.
  • Page 46 Option 2: Manually reassign the system ID on a stand-alone system in ONTAP In a stand-alone system, you must manually reassign disks to the new controller’s system ID before you return the system to normal operating condition. About this task This procedure applies only to systems that are in a stand-alone configuration.
  • Page 47 Complete system restoration - AFF A200 To restore your system to full operation, you must restore the NetApp Storage Encryption configuration (if necessary), and install licenses for the new controller, and return the failed part to NetApp, as described in the RMA instructions shipped with the kit.
  • Page 48 -node local -auto -giveback true Step 4: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 49 About this task • All other components in the system must be functioning properly; if not, you must contact technical support. • You must replace the failed component with a replacement FRU component you received from your provider. Step 1: Shut down the impaired controller To shut down the impaired controller, you must determine the status of the controller and, if necessary, take over the controller so that the healthy controller continues to serve data from the impaired controller storage.
  • Page 50 2. Loosen the hook and loop strap binding the cables to the cable management device, and then unplug the system cables and SFPs (if needed) from the controller module, keeping track of where the cables were connected. Leave the cables in the cable management device so that when you reinstall the cable management device, the cables are organized.
  • Page 51 Step 3: Replace the DIMMs To replace the DIMMs, locate them inside the controller and follow the specific sequence of steps. About this task If you are replacing a DIMM, you need to remove it after you have unplugged the NVMEM battery from the controller module.
  • Page 52 a. Locate the battery, press the clip on the face of the battery plug to release the lock clip from the plug socket, and then unplug the battery cable from the socket. b. Confirm that the NVMEM LED is no longer lit. c.
  • Page 53 9. Remove the replacement DIMM from the antistatic shipping bag, hold the DIMM by the corners, and align it to the slot. The notch among the pins on the DIMM should line up with the tab in the socket. 10. Make sure that the DIMM ejector tabs on the connector are in the open position, and then insert the DIMM squarely into the slot.
  • Page 54 4. Recable the system, as needed. If you removed the media converters (QSFPs or SFPs), remember to reinstall them if you are using fiber optic cables. 5. Complete the reinstallation of the controller module: If your system is in… Then perform these steps… An HA pair The controller module begins to boot as soon as it is fully seated in the chassis.
  • Page 55 If your system is in… Then perform these steps… A stand-alone a. With the cam handle in the open position, firmly push the controller module in configuration until it meets the midplane and is fully seated, and then close the cam handle to the locked position.
  • Page 56 During the boot process, you can safely respond to the prompts until the Maintenance mode prompt (*>) appears. 3. Run diagnostics on the system memory: sldiag device run -dev mem 4. Verify that no hardware problems resulted from the replacement of the DIMMs: sldiag device status -dev mem -long -state failed System-level diagnostics returns you to the prompt if there are no test failures, or lists the full status of...
  • Page 57 If the system-level Then… diagnostics tests… Resulted in some test Determine the cause of the problem: failures a. Exit Maintenance mode: halt After you issue the command, wait until the system stops at the LOADER prompt. b. Turn off or leave on the power supplies, depending on how many controller modules are in the chassis: ◦...
  • Page 58 If the system-level Then… diagnostics tests… Were completed without a. Clear the status logs: sldiag device clearstatus any failures b. Verify that the log was cleared: sldiag device status The following default response is displayed: SLDIAG: No log messages are present. c.
  • Page 59 Rerun the system-level diagnostic test. Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 60 How you replace the disk depends on how the disk drive is being used. If SED authentication is enabled, you must use the SED replacement instructions in the ONTAP 9 NetApp Encryption Power Guide. These Instructions describe additional steps you must perform before and after replacing an SED.
  • Page 61 Option 1: Replace SSD 1. If you want to manually assign drive ownership for the replacement drive, you need to disable automatic drive assignment replacement drive, if it is enabled You manually assign drive ownership and then reenable automatic drive assignment later in this procedure.
  • Page 62 -node node_name -autoassign on You must reenable automatic drive assignment on both controller modules. 10. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
  • Page 63 Depending on the storage system, the disk drives have the release button located at the top or on the left of the disk drive face. For example, the following illustration shows a disk drive with the release button located on the top of the disk drive face: The cam handle on the disk drive springs open partially and the disk drive releases from the midplane.
  • Page 64 13. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp Support, 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number or additional help with the replacement procedure.
  • Page 65 If the impaired controller is Then… displaying… System prompt or password Take over or halt the impaired controller from the healthy controller: prompt (enter system password) storage failover takeover -ofnode impaired_node_name When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 66 5. Turn the controller module over and place it on a flat, stable surface. 6. Open the cover by sliding in the blue tabs to release the cover, and then swing the cover up and open. Step 3: Replace the NVMEM battery To replace the NVMEM battery in your system, you must remove the failed NVMEM battery from the system and replace it with a new NVMEM battery.
  • Page 67 Steps 1. If you are not already grounded, properly ground yourself. 2. Check the NVMEM LED: ◦ If your system is in an HA configuration, go to the next step. ◦ If your system is in a stand-alone configuration, cleanly shut down the controller module, and then check the NVRAM LED identified by the NV icon.
  • Page 68 7. Loop the battery cable around the cable channel on the side of the battery holder. 8. Position the battery pack by aligning the battery holder key ribs to the “V” notches on the sheet metal side wall. 9. Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery pack, and the battery pack latch engages and clicks into the opening on the side wall.
  • Page 69 If your system is in… Then perform these steps… An HA pair The controller module begins to boot as soon as it is fully seated in the chassis. Be prepared to interrupt the boot process. a. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.
  • Page 70 If your system is in… Then perform these steps… A stand-alone configuration a. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position. Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors.
  • Page 71 2. At the LOADER prompt, access the special drivers specifically designed for system-level diagnostics to function properly: boot_diags During the boot process, you can safely respond to the prompts until the Maintenance mode prompt (*>) appears. 3. Run diagnostics on the NVMEM memory: sldiag device run -dev nvmem 4.
  • Page 72 LOADER prompt. g. Rerun the system-level diagnostic test. Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 73 4. Squeeze the latch on the power supply cam handle, and then open the cam handle to fully release the power supply from the mid plane. If you have an AFF A200 system, a plastic flap within the now empty slot is released to cover the opening and maintain air flow and cooling.
  • Page 74 10. Turn on the power to the new power supply, and then verify the operation of the power supply activity LEDs. The power supply LEDs are lit when the power supply comes online. 11. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 75 If the impaired controller is Then… displaying… System prompt or password Take over or halt the impaired controller from the healthy controller: prompt (enter system password) storage failover takeover -ofnode impaired_node_name When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 76 5. Turn the controller module over and place it on a flat, stable surface. 6. Open the cover by sliding in the blue tabs to release the cover, and then swing the cover up and open. Step 3: Replace the RTC battery To replace the RTC battery, locate it inside the controller and follow the specific sequence of steps.
  • Page 77 Steps 1. If you are not already grounded, properly ground yourself. 2. Locate the RTC battery. 3. Gently push the battery away from the holder, rotate it away from the holder, and then lift it out of the holder. Note the polarity of the battery as you remove it from the holder. The battery is marked with a plus sign and must be positioned in the holder correctly.
  • Page 78 -node local -auto -giveback true Step 5: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 79 NetApp assumes no responsibility or liability arising from the use of products described herein, except as expressly agreed to in writing by NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.