Alienware m16 R1 Service Manual
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Alienware m16 R1 Service Manual

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Alienware m16 R1
Service Manual
Regulatory Model: P124F
Regulatory Type: P124F001
March 2023
Rev. A01

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Summary of Contents for Alienware m16 R1

  • Page 1 Alienware m16 R1 Service Manual Regulatory Model: P124F Regulatory Type: P124F001 March 2023 Rev. A01...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Transporting sensitive components............................8 After working inside your computer............................8 Chapter 2: Removing and installing components..................9 Recommended tools................................9 Screw list....................................9 Major components of Alienware m16 R1........................... 10 Base cover................................... 12 Removing the base cover.............................. 12 Installing the base cover..............................14 Battery....................................16 Lithium-ion battery precautions...........................
  • Page 4 Installing the speakers..............................36 Power-adapter port................................37 Removing the power-adapter port..........................37 Installing the power-adapter port..........................38 Touchpad.................................... 39 Removing the touchpad............................... 39 Installing the touchpad..............................40 Antennas..................................42 Display assembly................................45 Top heat-sink..................................49 Removing the top heat-sink............................49 Installing the top heat-sink............................49 Keyboard-controller board............................... 50 Removing the keyboard-controller board........................
  • Page 5 Locate the Service Tag or Express Service Code of your Dell computer ..............85 System-diagnostic lights..............................85 SupportAssist diagnostics..............................86 Recovering the operating system............................87 Backup media and recovery options..........................87 WiFi power cycle................................87 Drain residual flea power (perform hard reset)........................ 87 Chapter 6: Getting help and contacting Alienware................89...

  • Page 6: Chapter 1: Working Inside Your Computer

    Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2.

  • Page 7: Electrostatic Discharge-Esd Protection

    CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used and should be replaced and disposed properly. NOTE: The color of your computer and certain components may appear differently than shown in this document. Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards.

  • Page 8: Transporting Sensitive Components

    best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 10: Major Components Of Alienware M16 R1

    M2x2.5 Top heat-sink M2x2.5 Fan and heat-sink assembly M2x8.05 (captive) Fan and heat-sink assembly M2x7.1 (captive) Audio board M2x4 Power button bracket M2x2.5 Major components of Alienware m16 R1 The following image shows the major components of Alienware m16 R1.
  • Page 11 1. Base cover 2. Battery 3. Memory modules 4. Wireless card 5. Wireless-card bracket 6. Keyboard-controller board 7. Power-adapter cable 8. Audio board 9. Left speaker 10. Palm-rest and keyboard assembly 11. Display assembly 12. Touchapd 13. Touchpad bracket...

  • Page 12: Base Cover

    14. Antenna holder 15. Power-button bracket 16. I/O board 17. Heat sink 18. Small fan 19. 2280 solid-state drive 20.2280 solid-state drive thermal shield 21. Rear-I/O cover NOTE: Computers shipped with NVIDIA GeForce RTX 4080/4090 graphics card have two M.2 2230 and two M.2 2280 solid-state drive slots, whereas computers shipped with NVIDIA GeForce RTX 4050/4060/4070 graphics card have only two M.2 2280 solid-state drive slots.

  • Page 14: Installing The Base Cover

    Steps 1. Remove the six screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2.5x8) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4.
  • Page 15 Steps 1. Connect the battery cable to the system board. 2. Adhere the tape that secures the battery cable to the battery. 3. Slide the tabs on the top of the base cover under the I/O-cover and snap the base cover to the palm-rest and keyboard assembly.

  • Page 16: Battery

    4. Tighten the two captive screws (M2.5x8) on the base cover that secure the base cover to the palm-rest and keyboard assembly. 5. Replace the six screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1.

  • Page 17: Removing The Battery

    ● Do not apply pressure to the surface of the battery. ● Do not bend the battery. ● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components.

  • Page 18: Installing The Battery

    Steps 1. Peel the tape that secures the battery cable to the battery. 2. Disconnect the battery cable from the system board. NOTE: This step is applicable only if the battery cable has not been disconnected. 3. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 19: Battery Cable

    Battery cable Removing the battery cable Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task NOTE: If the battery is disconnected from system board for service, then there is a delay during boot as the computer undergoes RTC battery reset.

  • Page 20: Solid-State Drive

    Steps 1. Adhere the battery cable to the battery. 2. Connect the battery cable to the latch on the battery. 3. Adhere the tape back on the battery. 4. Turn the battery over. Next steps 1. Install the battery. 2. Install the base cover.

  • Page 21: Installing The 2230 Solid-State Drive In Slot Three And Four

    Steps 1. Remove the two screws (M2x3.5) that secure the 2230 thermal shield to the palm-rest and keyboard assembly. 2. Slide and remove the 2230 thermal shield off the solid-state drive. 3. Slide and lift the 2230 solid-state drive from the solid-state drive slot. Installing the 2230 solid-state drive in slot three and four Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 22: Removing The 2280 Solid-State Drive In Slot One And Two

    Steps 1. Align the notch on the 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the 2230 solid-state drive into the M.2 card slot on the system board. 3. Align and place the solid-state drive thermal shield on the solid-state drive. 4.

  • Page 23: Installing The 2280 Solid-State Drive In Slot One And Two

    Steps 1. Remove the two screws (M2x3.5) that secure the 2280 thermal shield to the palm-rest and keyboard assembly. 2. Lift the 2280 thermal shield off the solid-state drive. 3. Slide and lift the 2280 solid-state drive from the solid-state drive slot. Installing the 2280 solid-state drive in slot one and two Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 24: Procedure To Move The Screw Mount In Ssd Slot One And Two

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the 2280 solid-state drive into the M.2 card slot on the system board. 3. Slide the tab on the 2280 thermal shield into the M.2 card slot and align the screw holes on the thermal shield to the screw holes on the palm-rest and keyboard assembly.

  • Page 25: Memory

    3. To install a 2230 solid-state drive in SSD slot three and four, see installing the 2230 solid-state drive in SSD slot three and four. 4. To install a 2280 solid-state drive in SSD slot one and two, see installing the 2280 solid-state drive in SSD slot one and two.

  • Page 26: Installing The Memory

    Steps 1. Lift the Mylar to access the memory. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3. Slide and remove the memory module from the memory-module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 27: Wireless Card

    Steps 1. Lift the Mylar to access the memory module. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly at an angle, into the memory-module slot. 4. Press the memory module down until it clicks into place. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 28: Installing The Wireless Card

    Steps 1. Remove the two screws (M2x2.5) that secures the wireless-card thermal shield to the wireless card and palm-rest and keyboard assembly. 2. Slide and lift the wireless-card thermal shield off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4.

  • Page 29: Fan

    Steps 1. Connect the antenna cables to the wireless card. NOTE: The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...

  • Page 30: Installing The Small Fan

    About this task The following image(s) indicate the location of the small fan and provides a visual representation of the removal procedure. Steps 1. Disconnect the fan cable from the system board. 2. Remove the three screws (M2x4) that secure the fan to the palm-rest and keyboard assembly. 3.

  • Page 31: Rear-I/O Cover

    Steps 1. Place and align the screws on the system board with the screw holes on the fan. 2. Replace the three screws (M2x4) that secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. Next steps 1.

  • Page 32: Installing The Rear-I/O Cover

    Steps 1. Remove the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 2. Remove the five screws (M2x4) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 3. Disconnect the Tron-light cable from the system board. 4.

  • Page 33: I/O Board

    Steps 1. With the correct orientation, slide the rear I/O-cover into the palm-rest and keyboard assembly, and snap it into place. 2. Replace the five screws (M2x4) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 3. Connect the Tron-light cable to the system board. 4.

  • Page 34: Installing The I/O Board

    7. Remove the small fan. 8. Remove the heat-sink. 9. Remove the rear-I/O cover. 10. Follow the procedure from step 1 to step 9 in Removing the system board. NOTE: The system board can be removed and installed along with the fan and heat sink. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink.

  • Page 35: Speakers

    Steps 1. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x2.5) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O board cable to the palm-rest and keyboard assembly and adhere the tape to secure the I/O board cable. 4.

  • Page 36: Installing The Speakers

    About this task The following image(s) indicate the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Disconnect the speaker cable from the system board. 2. Peel the tapes that secure the speaker cable to the palm-rest and keyboard assembly. 3.

  • Page 37: Power-Adapter Port

    Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 38: Installing The Power-Adapter Port

    Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the two screws (M2x4) that secure the power-adapter port-bracket to the palm-rest and keyboard assembly. 4.

  • Page 39: Touchpad

    Steps 1. Slide the power-adapter port at an angle into the slot on the palm-rest and keyboard assembly and adhere the power-adapter port cable to the Mylar. 2. Connect the power-adapter port cable to the system board. 3. Place the power-adapter port bracket on the power-adapter port. 4.

  • Page 40: Installing The Touchpad

    Steps 1. Open the latch and disconnect the touchpad cable from the touchpad. 2. Peel the tape that secures the touchpad to the palm-rest and keyboard assembly. 3. Remove the two screws (M2x2.5) that secure the touchpad bracket to the palm-rest and keyboard assembly. 4.
  • Page 41 Steps 1. At an angle slide the touchpad into the slot on the palm-rest and keyboard assembly. 2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides. NOTE: The image below shows the proper touchpad alignment for your computer. 3.

  • Page 42: Antennas

    6. Replace the four screws (M2x2.5) that secure the touchpad bracket to the palm-rest and keyboard assembly. 7. Adhere the tape that secures the touchpad to the palm-rest and keyboard assembly. 8. Replace the two screws (M2x2.5) that secure the touchpad bracket to the palm-rest and keyboard assembly. 9.
  • Page 43 Steps 1. Turn the computer over. 2. Remove the four screws (M2.5x5) that secure the antenna holder to the display assembly. 3. Disconnect the antenna holder from the display assembly. 4. Remove the antenna cables from the routing guides on the palm-rest and keyboard assembly. Installing the antennas Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 44 Steps 1. Route the antenna cables through the routing guides on the palm-rest and keyboard assembly. 2. Align the screw holes on the antenna holder with the screw holes on the display assembly. 3. Replace the four screws (M2.5x5) that secure the antenna holder to the display assembly. 4.

  • Page 45: Display Assembly

    10. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear-I/O cover. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure.
  • Page 46 4. Peel the tapes securing the display cable to the system board and lift the display cable off the system board. 5. Turn the computer over. 6. Remove the four screws (M2.5x5) that secure the antenna holder to the palm-rest and keyboard assembly. 7.
  • Page 48 Steps 1. Place the display assembly on the palm-rest and keyboard assembly. CAUTION: To avoid damaging the display, do not slide display assembly over the palm-rest and keyboard assembly. 2. Align the screw holes on the display assembly to the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 49: Top Heat-Sink

    Top heat-sink Removing the top heat-sink Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear-I/O cover. About this task CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 50: Keyboard-Controller Board

    Steps 1. Place the top heat-sink on the system board. 2. Align the screw holes on the top heat-sink to the screw holes on the system board. 3. Replace the four screws (M2x2.5) that secure the top heat-sink to the system board. Next steps 1.

  • Page 51: Installing The Keyboard-Controller Board

    Steps 1. Open the latch and disconnect the keyboard-backlight cable from the keyboard-controller board. 2. Open the latch and disconnect the keyboard cable from the keyboard-controller board. 3. Open the latch and disconnect the keyboard-controller board cable from the system board. 4.

  • Page 52: System Board

    Steps 1. Using the alignment posts, place the keyboard-controller board into the slot on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly. 3. Connect the keyboard-backlight cable to the keyboard-contoller board and close the latch to secure the cable. 4.
  • Page 53 About this task NOTE: When removing this component, please refer to the techsheet bundled with the service kit. The following image indicates the connectors on your system board. 1. Display cable 2. Alien head LED-cable 3. Power-adapter cable 4. Right-fan cable 5.
  • Page 54 The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. Steps 1. Peel the tape that secures the rear I/O board cable to the system board. 2. Disconnect the rear I/O board cable from the system board. 3.

  • Page 55: Installing The System Board

    6. Remove the speaker cable from the system board. 7. Remove the two screws (M2x2.5) that secure the Type-C bracket to the system board. 8. Remove the eighteen screws (M2x4) and one screw (M2x6) that secures the system board to the palm-rest and keyboard assembly.
  • Page 56 1. Display cable 2. Alien head LED-cable 3. Power-adapter cable 4. Right-fan cable 5. M.2 card slot for solid-state drive 1 6. M.2 card slot for solid-state drive 2 7. Wireless-card slot 8. Battery cable connector 9. Touchpad cable 10. Keyboard controller and keyboard backlight 11.
  • Page 57 Steps 1. Turn the system board over. 2. Install the fan and heat-sink assembly. 3. Install the audio board. 4. Turn the system-board assembly over. 5. Using the alignment posts, place the system-board assembly on the palm-rest and keyboard assembly. 6.

  • Page 58: Fan And Heat-Sink Assembly

    9. Connect the camera cable to the system board. 10. Adhere the tape securing the camera cable to the system board. 11. Connect the rear I/O board cable to the system board. 12. Connect the touchpad cable to the system board and close the latch to secure the cable. 13.
  • Page 59 8. Remove the rear-I/O cover. 9. Remove the battery. 10. Follow the procedure from step 1 to step 9 in Removing the system board. NOTE: The system board can be removed and installed along with the memory, audio board, and fan and heat sink-assembly. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink.

  • Page 60: Installing The Fan And Heat-Sink Assembly

    Steps 1. Disconnect the right fan cable from the system board. 2. Disconnect the left fan cables from the system board. 3. Turn over the system-board assembly. 4. In reverse sequential order (8>7>6>5>4>3>2>1), loosen the eight captive screws that secure the fan and heat-sink assembly to the system board.
  • Page 61 Steps CAUTION: Do not use an alcohol wipe to clean the Element 31 thermal grease off the surface of the processor, the alcohol solution from the wipes will dissolve the Element 31 grease into conductive metal particles. If these conductive metal particles come into contact with the surface of the system board, it will cause the an electrical short when your computer is powered on.

  • Page 62: Audio Board

    5. Install the rear-I/O cover. 6. Install the wireless card. 7. Install the 2230 solid-state drive in slot three and four. 8. Install the 2280 solid-state drive 2230 solid-state drive in slot one and two, whichever applicable. 9. Install the base cover.

  • Page 63: Installing The Audio Board

    Steps 1. Turn the system-board assembly over. 2. Remove the two screws (M2x4) that secure the audio board to the system-board assembly. 3. Slide and remove the audio board from the system-board assembly. Installing the audio board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the ethernet and audio board and provides a visual representation of the installation procedure.

  • Page 64: Power Button

    Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive in slot three and four. 4. Remove the 2280 solid state drive 2230 solid-state drive in slot one and two, whichever applicable.

  • Page 65: Installing The Power Button

    Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power button and provides a visual representation of the installation procedure. Steps 1.

  • Page 66: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive in slot three and four. 4. Remove the 2280 solid state drive 2230 solid-state drive in slot one and two, whichever applicable.

  • Page 67: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the pre-requisites you are left with the palm-rest and keyboard assembly. NOTE: Ensure that the solid-state drive mounts on slot one and two are removed from the old palm-rest and keyboard assembly before installing the new palm-rest and keyboard assembly. These solid-state drive mounts will be installed into the new palm-rest and keyboard assembly.
  • Page 68 5. Install the touchpad. 6. Install the power-adapter port. 7. Install the speakers. 8. Install the small fan. 9. Install the heat-sink. 10. Install the battery. 11. Install the rear-I/O cover. 12. Install the wireless card. 13. Install the 2230 solid-state drive in slot three and four.

  • Page 69: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.

  • Page 70: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 71: One Time Boot Menu

    One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 72 Table 3. System setup options—System information menu (continued) Overview Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size.
  • Page 73 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration Expert Key Management Enable Custom Mode Allows the PK, KEK, db, and dbx security key databases to be modified. Default: OFF Custom Mode Key Management Allows for selection of key database. Default: PK Table 5.
  • Page 74 Table 6. System setup options—Storage menu (continued) Storage Storage Interface Port Enablement Enables or disables the onboard drives. M.2 PCIe SSD-0 Enables or disables the M.2 PCIe SSD-0. Default: ON M.2 PCIe SSD-1 Enables or disables the M.2 PCIe SSD-1. Default: ON SMART Reporting Enable SMART Reporting...
  • Page 75 Table 8. System setup options—Connection menu (continued) Connection Enable UEFI Network Stack Enable UEFI Network Stack Enables or disables UEFI networking protocols, if they are installed and available. Default: ON HTTP(s) Boot Feature HTTP(s) Boot Enable or disable HTTP(s) Boot feature. Default: ON HTTP(s) Boot Modes Configures HTTP(s) Boot Modes.
  • Page 76 Table 9. System setup options—Power menu (continued) Power Default: ON Intel Speed Shift Technology Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically.
  • Page 77 Table 11. System setup options—Passwords menu (continued) Passwords Password Configuration Upper Case Letter Enforces password restriction that the password must contain at least one upper case letter. Default: OFF Lower Case Letter Enforces password restriction that the password must contain at least one lower case letter.
  • Page 78 Table 12. System setup options—Update,Recovery menu (continued) Update,Recovery Default: ON BIOS Recovery from Hard Drive BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot Block portion is intact and functioning. Default: ON NOTE: BIOS recovery is designed to fix the main BIOS block and cannot work if the Boot Block is damaged.
  • Page 79 Table 14. System setup options—Keyboard menu Keyboard Fn Lock Options Fn Lock Options Enables or disables the Fn lock mode. Default: ON Lock Mode Controls operation of function keys F1-F12. Default: Lock Mode Standard Keyboard Backlight Timeout on AC Keyboard Backlight Timeout on AC Enables the user to define the timeout value for the keyboard backlight when an AC adapter is plugged into the system.
  • Page 80 Table 15. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Default: Thorough. Performs complete hardware and configuration initialization during boot. Extend BIOS POST Time Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds Table 16. System setup options—Virtualization Support menu Virtualization Intel®...

  • Page 81: System And Setup Password

    Table 17. System setup options—Performance menu (continued) Performance Extreme Memory Profile Extreme Memory Profile Enables the user to select one of two alternate memory time profiles, in order to take advantage of the fastest possible memory performance. Default: DIMM profile TCC Activation Offset TCC Activation Offset Enables user to adjust CPU's Tcc offset to moderate the performance of the CPU.

  • Page 82: Deleting Or Changing An Existing System Setup Password

    Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ●...

  • Page 83: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
  • Page 84 Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 85: Chapter 5: Troubleshooting

    Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium- ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.

  • Page 86: Supportassist Diagnostics

    Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge. ● Computer is in sleep state, hibernation, or turned off. The power and battery-status light may also blink red or blue according to pre-defined "beep codes" indicating various failures. For example, the power and battery-status light blinks red two times followed by a pause, and then blinks blue three times followed by a pause.

  • Page 87: Recovering The Operating System

    Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.
  • Page 88 4. Remove the battery. 5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support.

  • Page 89: Chapter 6: Getting Help And Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 21. Alienware products and online self-help resources Self-help resources Resource location Information about Alienware products and services www.alienware.com...

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