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Copyright © Nortel Networks Limited 2006
How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the Nortel Technical Support
web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address
issues with Nortel products. From this site, you can:
•
download software, documentation, and product bulletins
•
search the Technical Support Web site and the Nortel Knowledge Base for answers
to technical issues
•
sign up for automatic notification of new software and documentation for Nortel
equipment
•
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support web site, and
you have a Nortel support contract, you can also get help over the phone from a Nortel
Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for your
region:
www.nortel.com/callus
MCS 5100 RTP Media Portal Basics
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