Chapter 1 Introduction ...1-1 Overview ... 1-2 Package Checklist... 1-2 Features ... 1-2 Industrial Networking Capability ... 1-2 Designed for Industrial Applications... 1-2 Useful Utility and Remote Configuration ... 1-3 Recommended Software and Accessories... 1-3 Chapter 2 Getting Started ...2-1 RS-232 Console Configuration (115200, None, 8, 1, VT100) ...
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Configuring Set Device IP ... 3-59 Using Diagnosis... 3-59 Mirror Port ... 3-59 Ping ... 3-60 Using Monitor ... 3-60 Monitor by Switch... 3-60 Monitor by Port ... 3-61 Using the MAC Address Table ... 3-62 Using Event Log... 3-62 Using HTTPS/SSL ... 3-63 Chapter 4 EDS Configurator GUI...4-1...
Welcome to MOXA EtherDevice Switch EDS-518A Series, the Gigabit Managed Redundant Ethernet Switch designed specially for connecting Ethernet-enabled devices in industrial field applications. The following topics are covered in this chapter: Overview Package Checklist Features Introduction Chapter 1...
Package Checklist MOXA EtherDevice Switch EDS-518A Series is shipped with the following items. If any of these items are missing or damaged, please contact your customer service representative for assistance.
EDS-518A Series User’s Manual Useful Utility and Remote Configuration Configurable using a Web browser, Telnet/Serial console, and Windows utility Send ping commands to identify network segment integrity Recommended Software and Accessories EDS-SNMP OPC Server Pro DR-4524, DR-75-24, DR-120-24 DIN-Rail 24 VDC Power Supply Series...
This chapter explains how to access EDS-518A for the first time. There are three ways to access the switch: serial console, Telnet console, and web browser. The serial console connection method, which requires using a short serial cable to connect EDS-518A to a PC’s COM port, can be used if you do not know EDS-518A’s IP address.
EDS-518A Series User’s Manual RS-232 Console Configuration (115200, None, 8, 1, VT100) NOTE 1. You cannot connect to EDS-518A simultaneously by serial console and Telnet. 2. You can connect to EDS-518A simultaneously by web browser and serial console, or by web browser and Telnet.
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EDS-518A Series User’s Manual 3. The Communication Parameter page of the Property window opens. Select the appropriate COM port for Console Connection, 115200 for Baud Rate, 8 for Data Bits, None for Parity, and 1 for Stop Bits. 4. Click the Terminal tab, and select VT100 for Terminal Type. Click OK to continue.
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EDS-518A Series User’s Manual 6. The Console login screen will appear. Press Enter to open the Account pop-up selector and then select either admin or user. Use the keyboard’s down arrow to move the cursor to the Password field, enter the Console Password (this is the same as the Web Browser password;...
EDS-518A Series User’s Manual Configuration using a Telnet Console You may use Telnet to access EDS-518A’s console utility over a network. To be able to access EDS’s functions over the network (by Telnet or Web Browser) from a PC host that is connected to the same LAN as EDS-518A, you need to make sure that the PC host and EDS-518A are on the same logical subnet.
The Telnet Console looks and operates in precisely the same manner as the RS-232 Console. Configuration using a Web Browser MOXA EDS-518A’s web browser interface provides a convenient way to modify the switch’s configuration and access the built-in monitoring and network administration functions. You may use either Internet Explorer or Netscape to access EDS-518A.
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EDS-518A Series User’s Manual NOTE Before accessing EDS-518A’s web browser interface, first connect one of its RJ45 Ethernet ports to your Ethernet LAN, or directly to your PC’s Ethernet NIC. You can establish a connection with either a straight-through or cross-over Ethernet cable.
EDS-518A Series User’s Manual Disabling Telnet and Browser Access If you are connecting EDS-518A to a public network, but do not intend to use its management functions over the network, we suggest disabling both Telnet Console and Web Configuration from the RS-232 Console’s Basic Settings following figure.
This chapter explains how to access EDS-518A’s various configuration, monitoring, and administration functions. There are three ways to access these functions: RS-232 console, Telnet console, and web browser. The serial console connection method, which requires using a short serial cable to connect EDS-518A to a PC’s COM port, can be used if you do not know EDS-518A’s IP address.
EDS-518A Series User’s Manual Configuring Basic Settings The Basic Settings group includes the most commonly used settings required by administrators to maintain and control EDS-518A. System Identification The system identification items are displayed at the top of the web page, and will be included in alarm emails.
EDS-518A Series User’s Manual Password EDS-518A provides two levels of access privileges: admin privilege gives read/write access to all EDS-518A configuration parameters, and user privilege provides read access only. You will be able to view the configuration, but will not be able to make modifications.
EDS-518A Series User’s Manual Accessible IP MOXA EDS-518A uses an IP address-based filtering method to control access to EDS-518A units. Accessible IP Settings allows you to add or remove “Legal” remote host IP addresses to prevent unauthorized access. Access to EDS-518A is controlled by IP address. If a host’s IP address is in the accessible IP table, then the host will be allowed access to the EDS-518A.
EDS-518A Series User’s Manual Port Port settings are included to give the user control over Port Access, Port Transmission Speed, Flow Control, and Port Type (MDI or MDIX). An explanation of each configuration item follows: Enable Setting checked unchecked ATTENTION...
EDS-518A Series User’s Manual Speed Setting Auto 100M-Full 100M-Half 10M-Full 10M-Half FDX Flow Ctrl This setting enables or disables the flow control capability of this port when the “port transmission speed” setting is in “auto” mode. The final result will be determined by the “auto” process between EDS-518A and connected devices.
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EDS-518A Series User’s Manual Auto IP Configuration Setting Disable By DHCP By BOOTP Switch IP Address Setting IP Address of the EDS-518A Switch Subnet Mask Setting Subnet mask of the EDS-518A Default Gateway Setting Default Gateway of the EDS-518A DNS IP Address Setting 1st DNS Server’s...
EDS-518A Series User’s Manual Time EDS-518A has a time calibration function based on information from an NTP server or user specified Time and Date information. Functions such as Auto warning “Email” can add real-time information to the message. NOTE EDS-518A does not have a real time clock. The user must update the Current Time and Current Date to set the initial time for EDS-518A after each reboot, especially when the network does not have an Internet connection for an NTP server or there is no NTP server on the LAN.
EDS-518A Series User’s Manual Time Server IP/Name Setting 1st Time Server IP/Name 2nd Time Server IP/Name Time Server Query Period Setting Query Period System File Update—By Remote TFTP MOXA EDS-518A supports saving your configuration file to a remote TFTP server or local host to allow other EDS-518A switches to use the same configuration at a later time, or saving the Log file for future reference.
EDS-518A Series User’s Manual Log Files Path and Name Setting Max. 40 Characters After setting up the desired path and file name, click Activate to save the setting, and then click Download to download the prepared file from the remote TFTP server, or click Upload to upload the desired file to the remote TFTP server.
Port trunking can be used to combine up to 8 ports between two EDS-518A switches. If all ports on both switch units are configured as 100BaseTX and they are operating in full duplex, the potential bandwidth of the connection will be 1600 Mbps.
EDS-518A Series User’s Manual If all ports on both switch units are configured as 100BaseTX and they are operating in full duplex, the potential bandwidth of the connection will be up to 1.6 Gbps on the EDS-518A. This means that users can connect one EDS to another EDS by Port Trunking to double, triple, or quadruple the bandwidth of the connection.
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EDS-518A Series User’s Manual Trunk Group (Maximum of 3 trunk groups) Setting Trk1, Trk2, Trk3 Trunk Type Setting Static LACP Available Ports/Member Port Setting Member/Available Ports Check box Port Port description Name Speed FDX Flow Control Down Trunk Table Setting...
EDS-518A Series User’s Manual Configuring SNMP EDS-518A supports SNMP V1/V2c/V3. SNMP V1, and SNMP V2c use a community string match for authentication, which means that SNMP servers access all objects with read-only or read/write permissions using the community string public/private (default value). SNMP V3, which requires you to select an authentication level of MD5 or SHA, is the most secure protocol.
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EDS-518A Series User’s Manual V1, V2c Write/Read Community Setting V1, V2c Read/Write Community For SNMP V3, there are two levels of privileges for different accounts to access the EDS-518A. Admin privilege allows access, and authorization to read and write the MIB file. User privilege only allows reading the MIB file, but does not have authorization to write.
EDS-518A Series User’s Manual User Data Encryption Key (for SNMP V1, V2c, V3 and V3 only) Setting Enable Disable Trap Settings Trap Server IP/Name Setting IP or Name Trap Community Setting character string 2nd Trap Server IP/Name Setting IP or Name...
Turbo Ring protocol identifies one switch as the “master” of the network, and then automatically blocks packets from traveling through any of the network’s redundant loops. In the event that one...
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EDS-518A Series User’s Manual Initial Setup You do not need to set the Master to use Turbo Ring. Master is only needed to identify which segment acts as the backup path. The actual topology of the redundant ring, i.e., which segment will be blocked, is determined by the number of EDS-518A switches that make up the ring, and where the “Ring Master”...
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VLANs to different EDS-518A units. Ring Coupling To support the Ring Coupling function, select two EDS-518A (e.g., Switch A and B in the above figure) in the Turbo Ring and another two EDS-518A in the adjacent Turbo Ring (e.g., Switch C and D).
(e.g., Switch A) as coupler and set the proper coupling control port with another switch (e.g., Switch B) in the same Turbo Ring, and then connect them. The Coupler switch (e.g., Switch A) will monitor switch B through the coupling control port to decide if the coupling port’s backup path should be recovered or not.
EDS-518A Series User’s Manual Redundant Port Status This field indicates the current status of redundant ports. The state is “Forwarding” for normal transmission, “Blocked” for transmission that is stopped if this port is the backup path, and “Link down” for non-connection.
EDS-518A Series User’s Manual Rapid Spanning Tree Protocol (RSTP) implements the Spanning Tree Algorithm and Protocol defined by IEEE Std 802.1w-2001. RSTP provides the following benefits: The topology of a bridged network will be determined much more quickly compared to STP.
EDS-518A Series User’s Manual Bridge A What happens if a link failure is detected? As shown in next figure, the STP process reconfigures the network so that traffic from LAN segment 2 flows through Bridge B. Bridge A STP will determine which path between each bridged segment is most efficient, and then assigns a specific reference point on the network.
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EDS-518A Series User’s Manual Each port has a cost that specifies the efficiency of each link. The efficiency cost is usually determined by the bandwidth of the link, with less efficient links assigned a higher cost. The following table shows the default port costs for a switch:...
EDS-518A Series User’s Manual STP Example The LAN shown in the following figure has three segments, with adjacent segments connected using two possible links. The various STP factors, such as Cost, Root Port, Designated Bridge Port, and Blocked Port are shown in the figure.
36 (18+18). This means that both VLANs are now subdivided—VLAN 1 on Switch units A and B cannot communicate with VLAN 1 on Switch C, and VLAN 2 on Switch units A and C cannot communicate with VLAN 2 on Switch B. 100BaseTX full-duplex Link;...
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EDS-518A Series User’s Manual Now Active: This will show which communication protocol is being used—Turbo Ring, RSTP, or neither. Root/Not Root This field will appear only when selected to operate in RSTP mode. It indicates whether or not this EDS-518A is the Root of the Spanning Tree (the root is determined automatically).
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EDS-518A Series User’s Manual Enable STP per Port Setting Enable/Disable NOTE We suggest not enabling the Spanning Tree Protocol once the port is connected to a device (PLC, RTU, etc.) as opposed to network equipment. The reason is that it will cause unnecessary negotiation.
Quality of Service for your network. The rules define different types of traffic and specify how each type should be treated as it passes through the switch. MOXA EDS-518A can inspect both IEEE 802.1p/1Q layer 2 CoS tags, and even layer 3 TOS information to provide consistent classification of the entire network.
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3 TOS enabled prioritization scheme. Traffic Prioritization EDS-518A classifies traffic based on layer 2 of the OSI 7 layer model, and the switch prioritizes received traffic according to the priority information defined in the received packet. Incoming traffic is classified based upon the IEEE 802.1D frame and is assigned to the appropriate priority...
Quality of Service (QoS) provides a traffic prioritization capability to ensure that important data is delivered consistently and predictably. EDS-518A Series can inspect IEEE 802.1p/1Q layer 2 CoS tags, and even layer 3 TOS information, to provide a consistent classification of the entire network.
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EDS-518A Series User’s Manual Queuing Mechanism Setting Weighted Fair Strict Port Highest Priority Setting Enable/Disable Inspect TOS Setting Enable/Disable Inspect COS Setting Enable/Disable NOTE The priority of an ingress frame is determined in order by: 1. Port Highest Priority 2. Inspect TOS 3.
EDS-518A Series User’s Manual CoS Mapping Setting Low/Normal/ Medium/High TOS/DiffServ Mapping Setting Low/Normal/ Medium/High Description Set the mapping table of different CoS values to 4 different egress queues. Description Set the mapping table of different TOS values to 4 different egress queues.
EDS-518A Series User’s Manual Using Virtual LAN Setting up Virtual LANs (VLANs) on your EDS-518A increases the efficiency of your network by dividing the LAN into logical segments, as opposed to physical segments. In general, VLANs are easier to manage.
VLANs, tagged membership must be defined. A typical host (e.g., clients) will be untagged members of one VLAN, defined as “Access Port” in EDS-518A, while inter-switch connections will be tagged members of all VLANs, defined as “Trunk Port” in EDS-518A.
PVID, all untagged devices on the same port can only belong to the same VLAN. Port 3 connects with another switch. It should be configured as “Trunk Port.” GVRP protocol will be used through the Trunk Port.
VLAN, pass it to port 6, and then remove tags received successfully by device G, and vice versa. Packets from device B and C will travel through “Trunk Port 3” with tagged VID 2. Switch B recognizes its VLAN, passes it to port 4, and then removes tags received successfully by device F, and vice versa.
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EDS-518A Series User’s Manual Management VLAN ID Setting VLAN ID ranges from 1 to 4094 Port Type Setting Access Trunk ATTENTION For communication redundancy in the VLAN environment, set “Redundant Port,” “Coupling Port,” and “Coupling Control Port” as “Trunk Port,” since these ports act as the “backbone” to transmit all packets of different VLANs to different EDS-518A units.
EDS-518A Series User’s Manual VLAN Mode Setting 802.1Q VLAN Port-based VLAN Set VLAN mode to Port-based VLAN Port Setting Enable/Disable VLAN Table In 802.1Q VLAN table, you can review the VLAN groups that were created, Joined Access Ports, and Trunk Ports, and in Port-based VLAN table, you can review the VLAN group and Joined port.
EDS-518A Series User’s Manual NOTE The physical network can have a maximum of 64 VLAN settings. Using Multicast Filtering Multicast filtering improves the performance of networks that carry multicast traffic. This section explains multicasts, multicast filtering, and how multicast filtering can be implemented on your EDS-518A.
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Snooping Mode allows your switch to forward multicast packets only to the appropriate ports. The switch “snoops” on exchanges between hosts and an IGMP device, such as a router, to find those ports that want to join a multicast group, and then configures its filters accordingly.
VLANs that are connected to it. For networks with more than one IP router, the router with the lowest IP address is the querier. A switch with IP address lower than the IP address of any other IGMP queriers connected to the LAN or VLAN can become the IGMP querier.
EDS-518A Series User’s Manual Enabling Multicast Filtering Use the serial console or Web interface to enable or disable IGMP Snooping and IGMP querying. If IGMP Snooping is not enabled, then IP multicast traffic is always forwarded, flooding the network. Configuring IGMP Snooping IGMP Snooping provides the ability to prune multicast traffic so that it travels only to those end destinations that require that traffic, thereby reducing the amount of traffic on the Ethernet LAN.
Static Multicast Router Port Setting Select/Deselect NOTE At least one switch must be designated the Querier or enable IGMP snooping and GMRP when enabling Turbo Ring and IGMP snooping simultaneously. IGMP Table EDS-518A displays the current active IGMP groups that were detected.
EDS-518A Series User’s Manual Join Port Setting Select/Deselect Configuring GMRP GMRP is a MAC-based multicast management protocol, whereas IGMP is IP-based. GMRP provides a mechanism that allows bridges and end stations to register or un-register Group membership information dynamically. GMRP enable...
For example, so-called “broadcast storms” could be caused by an incorrectly configured topology, or a malfunctioning device. The EDS-518A series not only prevents broadcast storms, but can also be configured to a different ingress rate for all packets, giving administrators full control of their limited bandwidth to prevent undesirable effects caused by unpredictable faults.
Three components are used to create an authentication mechanism based on 802.1X standards: Client/Supplicant, Authentication Server, and Authenticator. Supplicant: The end station that requests access to the LAN and switch services and responds to the requests from the switch. Authentication server: The server that performs the actual authentication of the supplicant.
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EDS-518A Series User’s Manual Client EAPOL-Start EAP-Request/Identity EAP-Response/Identity EAP-Request/OTP EAP-Response/OTP EAP-Success EAPOL-Logoff 1. When the supplicant receives an “EAP Request/Identity” frame, it sends an “EAP Response/Identity” frame with its username back to the authenticator. 2. If the RADIUS server is used as the authentication server, the authenticator relays the “EAP Response/Identity”...
EDS-518A Series User’s Manual 7. The authenticator sends “EAP Success” or “EAP Failure” based on the reply from the authentication server. Configuring Static Port Lock MOXA EDS-518A supports adding unicast groups manually if required. Setting MAC Address Port Configuring IEEE 802.1X...
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EDS-518A Series User’s Manual Radius Server Setting IP address or domain name Server Port Setting Numerical Shared Key Setting alphanumeric (Max. 40 characters) Re-Auth Setting Enable/Disable Re-Auth Period Setting Numerical (60-65535 sec.) 802.1X Setting Enable/Disable Description The IP address or domain name of the RADIUS server...
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EDS-518A Series User’s Manual 802.1X Re-Authentication EDS-518A can force connected devices to be re-authorized manually. 802.1X Re-Authentication Setting Enable/Disable Local User Database Setup When setting the Local User Database as the authentication database, set the database first. Description Select the option to enable 802.1X Re-Authentication...
This means that an industrial Ethernet switch that connects to these devices must provide system maintainers with real-time alarm messages. Even when control engineers are out of the control room for an extended period of time, they can still be informed of the status of devices almost instantaneously when exceptions occur.
Event Type Event Types can be divided into two basic groups: System Events and Port Events. System Events are related to the overall function of the switch, whereas Port Events are related to the activity of a specific port. 3-53...
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MOXA_EtherDevice_Switch is the default Switch Name, 0001 is EDS-518A’s serial number, and Switch_Location is the default Server Location. Refer to the Basic Settings section to see how to modify Switch Name and Switch Location. Warning e-mail is sent when…...
EDS-518A Series User’s Manual Email Setup Mail Server IP/Name Setting IP address Account Name Setting Max. 45 Characters Password Setting Setting Disable/Enable to change Password Old Password New Password Retype Password Email Address Setting Max. 30 characters Send Test Email After configuring the email settings, you should first click Activate to activate those settings, and then click Send Test Email to verify that the settings are correct.
Event Setup Event Types can be divided into two basic groups: System Events and Port Events. System Events are related to the overall function of the switch, whereas Port Events are related to the activity of a specific port. MOXA EDS-518A supports two relay outputs. You can configure which relay output is related to which events.
EDS-518A Series User’s Manual System Events Power Transition (On Off) Power Transition (Off On) DI1 (On Off) DI1 (Off On) DI2 (On Off) DI2 (Off On) Port Events Link-ON Link-OFF Traffic-Overload Traffic-Threshold (%) Traffic-Duration (sec.) NOTE The Traffic-Overload, Traffic-Threshold (%), and Traffic-Duration (sec) Port Event items are related.
Setting Enable/Disable Using Set Device IP To reduce the effort required to set up IP addresses, the EDS-518A series comes equipped with DHCP/BOOTP server and RARP protocol to set up IP addresses of Ethernet-enabled devices automatically. When enabled, the Set device IP function allows EDS-518A to assign specific IP addresses automatically to connected devices that are equIPped with DHCP Client or RARP protocol.
EDS-518A Series User’s Manual • When using the Console utility, activate by first highlighting the Activate menu option, and then press Enter. You should receive the Set device IP settings are now active! (Press any key to continue) message. Configuring Set Device IP...
EDS-518A Series User’s Manual STEP 1 Configure EDS-518A’s Mirror Port function from either the Console utility or Web Browser interface. You will need to configure three settings: Monitored Port Mirror Port Watch Direction STEP 2 Be sure to activate your settings before exiting.
EDS-518A Series User’s Manual graph displays data transmission activity by showing Packets/s (i.e., packets per second, or pps) versus sec. (seconds). In fact, three curves are displayed on the same graph: Unicast packets (in red color), Multicast packets (in green color), and Broadcast packets (in blue color). The graph is updated every few seconds, allowing the user to analyze data transmission activity in real-time.
EDS-518A Series User’s Manual Using the MAC Address Table This section explains the information provided by EDS-518A’s MAC address table. The MAC Address table can be configured to display the following EDS-518A MAC address groups. ALL Learned ALL Static Lock...
EDS-518A Series User’s Manual Bootup This field shows how many times the EDS-518A has been rebooted or cold started. Date The date is updated based on how the current date is set in the “Basic Setting” page. Time The time is updated based on how the current time is set in the “Basic Setting” page.
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EDS-518A Series User’s Manual 3. Select Yes to enter the EDS-518A’s web browser interface and access the web browser interface secured via HTTPS/SSL. NOTE MOXA provides a Root CA certificate .After installing this certificate into your PC or notebook, you can access the web browser interface directly and will not see any warning messages again.
EDS Configurator is a comprehensive Windows-based GUI that is used to configure and maintain multiple EDS-518A switches. A suite of useful utilities is available to help you locate EDS-518A switches attached to the same LAN as the PC host (regardless of whether or not you know the IP addresses of the switches), connect to an EDS-518A whose IP address is known, modify the network configurations of one or multiple EDS-518A switches, and update the firmware of one or more EDS-518A switches.
EDS-518A Series User’s Manual Starting EDS Configurator To start EDS Configurator, locate and then run the executable file edscfgui.exe. NOTE You may download the EDS Configurator software from MOXA’s website at www.moxa.com. For example, if the file was placed on the Windows desktop, it should appear as follows. Simply double click on the icon to run the program.
LAN, WAN, or even the Internet. Start by clicking the Specify by IP address icon by selecting Specify IP address under the List Server menu. The Search Server with IP Address window will open. Enter the IP address of the switch you wish to search for, and then click OK.
3. Click the Upgrade Firmware toolbar icon If the switch is Locked, you will be prompted to input the switch’s User Name and Password. 4. Use the Open window to navigate to the folder that contains the firmware upgrade file, and then click the correct “*.rom”...
The Export Configuration utility is used to save the entire configuration of a particular EDS-518A to a text file. Take the following steps to export a configuration: 1. Highlight the switch (from the Server list in the Configurator window’s left pane), and then click the Export toolbar icon menu.
EDS-518A. This utility can be used to transfer the configuration from one EDS-518A to another, by first using the Export Configuration function (described in the previous section) to save a switch configuration to a file, and then using the Import Configuration function. Perform the following steps to import a configuration: 1.
4. Click Yes in response to the following warning message to accept the new settings. Unlock Server The Unlock Server function is used to open a password protected switch so that the user can modify its configuration, import/export a configuration, etc. There are six possible responses under the Status column.
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EDS-518A Series User’s Manual EDS Configurator GUI 2. When the Unlock status window reports Progress as OK, click the Close button in the upper right corner of the window. 3. The status of the switch will now read either Unlocked or Unlocked Fixed.
MOXA EDS-518A comes with built-in SNMP (Simple Network Management Protocol) agent software that supports cold/warm start trap, line up/down trap, and RFC 1213 MIB-II. The standard MIB groups that MOXA EDS-518A series support are: MIB II.1 – System Group sysORTable MIB II.2 –...
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EDS-518A Series User’s Manual EDS-518A also provides a private MIB file, located in the file “MOXA-EDS518A-MIB.my” on the EDS-518A Series utility CD-ROM. Public Traps: 1. Cold Start 2. Link Up 3. Link Down 4. Authentication Failure 5. dot1dBridge New Root 6.
EDS-518A Series User’s Manual Min. TX Output: Multi mode : Single mode: Max. TX Output: Multi mode : Single mode: Sensitivity: Multi mode : Single mode: 1000BaseSX/LX/LHX/ZX Distance: Multi mode: ‧ 1000BaseSX ‧ 1000BaseLX Single mode: ‧ 1000BaseLX ‧ 1000BaseLHX ‧...
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EDS-518A Series User’s Manual Environmental Operating Temperature Storage Temperature Ambient Relative Humidity Regulatory Approvals Safety Hazardous Location Shock Freefall Vibration WARRANTY 0 to 60°C (32 to 140°F) -40 to 85°C (-40 to 185°F) 5% to 95% (non-condensing) UL60950, UL 508(Pending), CSA C22.2 No. 60950,...
This appendix shows you how to contact MOXA for information about this and other products, and how to report problems. In this appendix, we cover the following topics. MOXA Internet Services Problem Report Form Product Return Procedure Service Information Appendix C...
EDS-518A Series User’s Manual MOXA Internet Services Customer satisfaction is our primary concern. To ensure that customers receive the full benefit of our products, MOXA Internet Services has been set up to provide technical support, driver updates, product information, and user’s manual updates.
EDS-518A Series User’s Manual Problem Report Form Customer name: Company: Tel: Email: Serial Number: _________________ Problem Description: Please describe the symptoms of the problem as clearly as possible, including any error messages you see. A clearly written description of the problem will allow us to reproduce the symptoms, and expedite the repair of your product.
EDS-518A Series User’s Manual Product Return Procedure For product repair, exchange, or refund, the customer must: Provide evidence of original purchase. Obtain a Product Return Agreement (PRA) from the sales representative or dealer. Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product repair time.
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