Multiple Call Appearances; Shared Lines - Polycom SoundPoint IP 500 SIP User Manual

Multiple Call Appearances

Each line on the phone can be configured
to have one or more call appearances. This
is useful if there is an active call and an
incoming call arrives on the same line. In
the example shown, extension 9301 is in an
outbound call with 9304. The second figure
shows an incoming call from extension
9305. To answer this incoming call, put the
original call on Hold or press the
Soft key labels are updated on the display to
enable the user to:
1. Answer the incoming call.
Directories
2. Reject the incoming call.
Services
3. Forward the incoming call to another
1
1
Conference
extension.
4
GHI
4
Transfer
Answering the incoming call places the
GHI
original on Hold and refreshes the soft key 7
PQRS
Redial
7
labels as indicated (last figure).
PQRS
Hold
*
A user can also place another outbound call
on the same first line. Press Hold during the
first call and press NewCall to obtain dial
tone for a second call.

Shared Lines

The phone supports shared lines
line is indicated by a different line icon. In
the figure, the first line is private and the
second line is shared. If two phones share
a line, an incoming call to that number will
cause both phones to ring. The call can be
answered on either phone but not both.
If a shared line is in use on one of the
phones, it may be unavailable on the other
one. The shared line icon changes to a mov-
ing icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
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Messages
ABC 2 3 DEF
2 3
Do Not Disturb
ABC DEF
5 6
JKL MNO
5 6
JKL MNO
8 9
TUV WXYZ
8 9
TUV WXYZ
0
OPER
#
0
OPER
*
. A shared
*
Shared lines are an optional feature configured on the server
and may not be supported on your particular system. Contact
your system administrator to find out.
Directories
Sel
Services
key.
Call Lists
Conference
Del
Transfer
Menu
Redial
Directories
Services
Call Lists
Hold
Conference
Transfer
Redial
Directories
Services
Call Lists
Conference
Transfer
Redial
Directories
Services
Call Lists
Conference
Transfer
Redial
15
Sel
Sel
Del
Del
Menu
1 ABC 2 3 DEF
Messages
1 2 3
ABC DEF
Do Not Disturb
GHI 4 5 JKL MNO 6
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
Sel
Sel
7 8 9
Hold
Hold
PQRS TUV WXYZ
*
OPER 0
#
0
OPER Del
Del
Menu
1 2 ABC DEF 3
Messages
1 2 3
ABC DEF
Do Not Disturb
4 GHI 5 JKL MNO 6
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9 Sel
Sel
Hold
Hold
PQRS TUV WXYZ
*
OPER 0
#
0
OPER
Del
Del
Menu
1 ABC 2 DEF 3
1 2 3 Messages
ABC DEF
Do Not Disturb
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
Hold Hold
PQRS TUV WXYZ
* 0
OPER
#
0
OPER
Sel
Sel
Del Del
Menu
1 ABC 2 3 DEF
Messages
1 2 3
ABC DEF
Do Not Disturb
GHI 4 5 JKL MNO 6
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
Hold Hold
PQRS TUV WXYZ
0
* OPER #
0
OPER