Troubleshooting - Sony BRAVIA KD-32W830K Reference Manual

2
Attach the Wall-Mount Bracket (not
supplied) using the screws (not
supplied).
Wall-Mount Bracket
(not supplied)
Soft cloth
Note
• If using an electric screwdriver, set the
torque at approximately 1.2 N·m {12 kgf·cm}.
• Be sure to fasten the Wall-Mount
Attachment when attaching them to the TV.
Use only a flat head screwdriver to install
the Wall-Mount Attachment. Use of another
tool might result in over torqueing the
Wall-Mount Attachment and damaging the
TV.

Troubleshooting

General troubleshooting for issues like:
black screen, no sound, frozen picture, TV
does not respond, or network is lost, do the
following steps.
1
Restart your TV by pressing the power
button on the remote control until a
menu appears. Select Restart to restart
the TV. If the TV does not recover, try
unplugging the AC power cord then
press the power button on the TV and
release it. Wait for two minutes, and plug
in the AC power cord.
Or, press the power button on the TV for
about 40 seconds until the TV turns off.
2
Refer to the Help menu shown below.
3
Connect your TV to the Internet and
perform a software update. Sony
recommends you to keep your TV
software updated. Software updates
provide new features and performance
improvements.
4
Visit Sony support website (information
provided at the end of this manual).
5
Perform the factory data reset.
Screw (not supplied)
When you plug in the TV, the TV may not
be able to turn on for a while even if you
press the power button on the remote
control or the TV.
It takes time to initialize the system. Wait for
about one minute, then operate it again.
How to reset the TV to factory settings
WARNING: The reset will clear all of your
customized settings including the parental
lock setting.
• You can reset the TV to factory settings by
selecting [Factory data reset]. How to select
[Factory data reset], refer to the online Help
Guide.
• To force factory data reset, unplug the AC
power cord. Press and hold  button on the
TV, then plug in the AC power cord.
• For security purposes, be sure to remove all
personal and account information before
discarding, selling or passing your TV to
someone else by: unlinking/unregistering,
signing out of and deactivating all network
services as well as factory reset the TV.
The remote control does not function.
• Replace the batteries.
The parental lock password has been
forgotten.
• Enter 4357 for the PIN and enter the new PIN.
For more information on
troubleshooting, refer to
the Help Guide.
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