Troubleshooting - Sony Trinitron KV-13M40 Operating Instructions Manual

Troubleshooting
If
you
are
having
a
problem with your
TV,
try the
suggestions
below.
If
the
problem
persists,
contact your
nearest
Sony
dealer.
Problem Suggestion
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•
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•
If
a red
light
keeps flashing on
the front of
your
TV,
for
more
than a
few
minutes,
call
your
local
service center.
•
Check
the
TV/VIDEO
setting:
when
watching
TV,
set to
TV;
when
watching video
tapes, set
to
VIDEO
(page
9).
•
Make
sure the
batteries
have been
inserted
correctly into the
remote
control.
•
Try another
channel.
It
could be
station trouble.
Poor or
no
picture,
good sound
• Adjust
PICTURE
in the
VIDEO menu
(page
13).
•
Adjust
BRIGHTNESS
in
the
VIDEO menu
(page
13).
•
Check
the
antenna and/or
cable connections
(page
3).
Good
picture,
no sound
• Press
MUTING
so
that
MUTING
disappears
from
the screen
(page
9).
•
Check your
AUDIO
settings.
Your
TV may
be
set to
SAP
(page
14).
No
color •
Adjust
COLOR
m
the
VIDEO menu
(page
13).
•
Make
sure that a
black and white program
is
not being broadcast.
Only
snow
appears on
the screen
•
Check
the
CABLE
setting
in
the
SET
UP
menu
(page
8).
•
Check
the antenna and /or
cable
connections
(page
3).
•
Make
sure the
channel
selected
is
currently
broadcasting.
Dotted
lines
or stripes
• Adjust the antenna.
•
Move
the
TV
away
from
other electronic
equipment.
Some
electronic
equipment can
create
electrical
noise,
which
can
interfere
with
TV
reception.
Double images
or ghosts
•
Check your outdoor antenna
or
call
your
cable
service.
Cannot
receive
higher
number
channels (UHF)
when
using an
antenna
•
Make
sure
CABLE
is
set to
OFF
in the
SET
UP
menu
(page
8).
•
Use
AUTO PROGRAM
to
add channels
that
are not presently in the
memory
(page
7).
Cable
stations
don't
seem
to
work
•
Make
sure
CABLE
is
set to
ON
in the
SET
UP
menu
(page
8).
•
Use
AUTO PROGRAM
to
add
channels
that
are
not
presently in the
memory
(page
7).
Remote
control
does not operate
•
Batteries
could be weak. Replace
them
(page
5).
•
Move
the
TV
3^1
feet
away from
fluorescent
lights*
The TV needs
to
be
cleaned
•
Clean the
TV
with
a soft
dry
cloth.
Never use
strong solvents such as thinner or benzine,
which might damage
the finish of the cabinet.
The TV
is
fixed
to
one
channel
• Try turning
CHANNEL
FIX
off
(page
11).
•
Use
AUTO PROGRAM
to
add
receivable
channels
that are
not
presently
in
the
TV
memory
(page
7).
If,
after
reading these operating
instructions,
you have
additional
questions
related to
the use
of
your Sony
television, please
call
our
Direct
Response Center
at
1-800-222-SONY
(7669).
15