Sony Bravia OLED XR-55A90J Help Manual
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Sony Bravia OLED XR-55A90J Help Manual

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4/7/2021
Television
Getting Started [1]
Remote control [2]
Upper buttons on the remote control [3]
Middle buttons on the remote control [4]
Lower buttons on the remote control [5]
Connecting terminal [6]
How the LEDs light up [7]
Home menu [8]
Selecting inputs [9]
Performing acoustic auto calibration [10]
Accessibility features [11]
Useful features [12]
Searching for content/operating the TV with your voice [13]
Using the remote control microphone [14]
Using the built-in MIC (only TVs with a built-in MIC) [15]
Enjoying preferred apps [16]
Installing apps [17]
Enjoying safe apps and video streaming services (Security and restrictions)
[18]
Watching TV [19]
Watching TV programmes [20]
Understanding the information banner icons [21]
Using the programme guide [22]
Configuring channel settings [23]
Receiving digital broadcasts [24]
Receiving satellite broadcasts [25]
Sorting or editing the channels [26]
Using the TV menu [27]
Using interactive broadcast TV services [28]
Useful features when watching TV [29]
Changing the picture and sound quality to your preferences [30]
https://helpguide.sony.net/tv/iaep1/v1/en/print.html
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Summary of Contents for Sony Bravia OLED XR-55A90J

  • Page 1 Receiving digital broadcasts [24] Receiving satellite broadcasts [25] Sorting or editing the channels [26] Using the TV menu [27] Using interactive broadcast TV services [28] Useful features when watching TV [29] Changing the picture and sound quality to your preferences [30] https://helpguide.sony.net/tv/iaep1/v1/en/print.html 1/142...
  • Page 2 Audio system (such as an AV receiver or sound bar) [63] Outputting audio from an audio system [64] Connecting an audio system [65] Adjusting an audio system [66] Using the TV as a centre speaker (only models with TV centre speaker mode) [67] https://helpguide.sony.net/tv/iaep1/v1/en/print.html 2/142...
  • Page 3 Viewing Internet media [91] Settings [92] Using the Quick Settings [93] Channels & Inputs [94] Display & Sound [95] Network & Internet [96] Accounts & Sign-In [97] Privacy [98] Apps [99] System [100] Remotes & Accessories [101] Help & feedback [102] https://helpguide.sony.net/tv/iaep1/v1/en/print.html 3/142...
  • Page 4 Poor reception or poor picture quality with digital broadcasts. [130] You cannot view digital channels. [131] Not all analogue channels are tuned. [132] You cannot view satellite channels. [133] Some digital channels are missing. [134] You want to tune your satellite dish. [135] https://helpguide.sony.net/tv/iaep1/v1/en/print.html 4/142...
  • Page 5 Certain programmes on digital sources display a loss of detail. [164] Photo images or folders take time to display. [165] You cannot find a connected BRAVIA Sync HDMI device. [166] You cannot turn off the TV box using the TV's remote control. [167] https://helpguide.sony.net/tv/iaep1/v1/en/print.html 5/142...

  • Page 6: Getting Started

    Trademark information [188] Getting Started Remote control This section explains the remote control buttons in three separate blocks. Connecting terminal How the LEDs light up Home menu Selecting inputs Performing acoustic auto calibration Accessibility features [2] Getting Started https://helpguide.sony.net/tv/iaep1/v1/en/print.html 6/142...

  • Page 7: Remote Control

    Use with the 0-9 buttons to select digital channels. (Text) Display text information. (Info/Text reveal) Display information. YouTube™ Access the “YouTube™” online service. Disney+ Access the “Disney+” online service. NETFLIX Access the “NETFLIX” online service. Prime Video Access the “Prime Video” online service. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 7/142...
  • Page 8 For details, refer to Using the remote control microphone page. (Quick Settings) Display Quick Settings. For details, refer to Using the Quick Settings page. (Up) / (Down) / (Left) / (Right) / (Enter) (Navigation D-Pad) On screen menu navigation and selection. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 8/142...
  • Page 9 TV alternates between the current channel or input and the last channel or input that was selected. (Mute) Mute the sound. Press again to restore the sound. Hint The accessibility shortcut service can be turned on or off by pressing and holding (Mute). CH +/- (Channel) https://helpguide.sony.net/tv/iaep1/v1/en/print.html 9/142...

  • Page 10: Connecting Terminal

    Upper buttons on the remote control Middle buttons on the remote control [6] Getting Started Connecting terminal The types and shapes of connectors available vary depending on your TV. For the location of the connectors, refer to the Setup Guide (printed manual). https://helpguide.sony.net/tv/iaep1/v1/en/print.html 10/142...
  • Page 11 To enjoy high quality 4K ™ contents, connect a Premium High Speed HDMI Cable(s) and follow the instructions displayed on the screen to set the [HDMI signal format] of the HDMI IN port. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 11/142...
  • Page 12 HDMI cable. If the audio system does not support eARC/ARC, you need to connect with DIGITAL AUDIO OUT (OPTICAL). Note When connecting with eARC, use an HDMI cable with Ethernet. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 12/142...
  • Page 13 Connection steps: SUB. → MAIN → Antenna. For SUB. jack, connect only when you are using twin tuner mode except for Single Cable Distribution EN50494 (depends on model). Connect to a Router. Connect to the Internet using a LAN cable. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 13/142...
  • Page 14 S-CENTER SPEAKER IN terminal, you will need to perform the following steps to prevent noise from the speakers. Press the (Quick Settings) button on the remote control, and disable [TV centre speaker mode] in [Settings] — [Display & Sound] — [Audio output]. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 14/142...
  • Page 15 (A) Voice function LED (On the left side at the bottom of the TV. Only TVs with a built-in MIC. ) (B) Operational response LED (In the centre at the bottom of the TV.) The built-in MIC may not be available depending on your region/country/language. Voice function LED https://helpguide.sony.net/tv/iaep1/v1/en/print.html 15/142...
  • Page 16 The displayed Home Menu depends on whether a Google Account is added to the TV. (Some features do not apply depending on your model/region/country. The images are for reference only. They may differ from the actual screen.) https://helpguide.sony.net/tv/iaep1/v1/en/print.html 16/142...
  • Page 17 If you change the following setting, you can change the screen that is displayed when the TV is turned on to the TV broadcast channel or external input such as HDMI that you were watching before turning off the TV. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 17/142...

  • Page 18: Selecting Inputs

    HDMI that you were watching before turning off the TV will be displayed. Specifications may be subject to change without notice. For other information, see “Frequently Asked Questions” on the Sony Support Site. Frequently Asked Questions for Troubleshooting [9] Getting Started...
  • Page 19 Perform the calibration when your surroundings are quiet. Noise may result in incorrect measurement. Acoustic auto calibration cannot be performed if you are using a sound bar. Change the following setting. [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [TV speakers] https://helpguide.sony.net/tv/iaep1/v1/en/print.html 19/142...

  • Page 20: Accessibility Features

    (Quick Settings) button on the remote control, then select [Settings] — [System] — [Accessibility] to configure the user assistive features. [Accessibility] has a shortcut function so you can turn it on or off by pressing and holding (Mute) button on the remote control for 3 seconds. Hint https://helpguide.sony.net/tv/iaep1/v1/en/print.html 20/142...

  • Page 21: Useful Features

    If you select [Accessibility tutorial] in [Accessibility], you can learn about user accessibility features supported by the TV. (This feature is not available depending on your model.) To use text-to-speech with the Help Guide, view the Help Guide in the Sony support website using a computer or smartphone. http://www.sony.eu/support/...
  • Page 22 Using the built-in MIC (only TVs with a built-in MIC) The built-in MIC may not be available depending on your region/country/language. For details about languages that support the built-in MIC feature, refer to the following Sony support website. https://www.sony.net/tv-hf/aep/ Hint https://helpguide.sony.net/tv/iaep1/v1/en/print.html...
  • Page 23 Hint When the built-in MIC is enabled, the Operational response LED lights up in amber even when the TV is turned off (you can also set it so it does not light up). https://helpguide.sony.net/tv/iaep1/v1/en/print.html 23/142...

  • Page 24: Installing Apps

    Press the HOME button, and from [Search] on the Home screen, say something like “Search for <app name> apps” to search for apps you want to install. Alternatively, select the input field and use the on-screen keyboard. Select an app from the search results and install it. Hint https://helpguide.sony.net/tv/iaep1/v1/en/print.html 24/142...
  • Page 25 (Some features do not apply depending on your model/region/country.) You can set the following [Parental controls] features so that children can safely use the Restrict TV channels and use of external inputs https://helpguide.sony.net/tv/iaep1/v1/en/print.html 25/142...
  • Page 26 If this is set, there will be fewer items displayed in the Home Menu and settings menu. Press the button on the remote control, and select the following in order. [Settings] — [Privacy] — [Security and restrictions] — [Unknown sources] — change the setting in [Install unknown apps]. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 26/142...

  • Page 27: Watching Tv Programmes

    [Usage time limit] or [Restricted time slot]. [19] Watching TV Watching TV programmes Useful features when watching TV Changing the picture and sound quality to your preferences [20] Watching TV Watching TV programmes https://helpguide.sony.net/tv/iaep1/v1/en/print.html 27/142...

  • Page 28: Using The Programme Guide

    [22] Watching TV programmes | Watching TV programmes Using the programme guide You can quickly find your preferred programmes. Press the GUIDE button to display the digital programme guide. Select a programme to watch. The details of the programme are displayed. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 28/142...

  • Page 29: Configuring Channel Settings

    Follow the on-screen instructions to tune in all available digital channels and store them in the TV. To change the tuning range Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [Channels] — [Channel setup] — [Advanced settings] — [Tuning https://helpguide.sony.net/tv/iaep1/v1/en/print.html 29/142...
  • Page 30 [Settings] — [Channels & Inputs] — [Channels] — [Channel setup] — [Auto tuning] — [Set up] for subscribed satellite broadcasts. Follow the on-screen instructions. Related topics You cannot view satellite channels. [26] Configuring channel settings | Configuring channel settings | Configuring channel settings Sorting or editing the channels https://helpguide.sony.net/tv/iaep1/v1/en/print.html 30/142...

  • Page 31: Using The Tv Menu

    You can add favourite channels when using the built-in tuner. Note The displayed screen and menus may vary depending on what you are watching and your model/country/region. Press the TV button while watching a TV broadcast. The TV menu is displayed at the bottom of the screen. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 31/142...

  • Page 32: To Display Text Information

    You can view text and text-based graphical information, including national news, weather information, and TV schedules. You can browse for information that interests you, and then select what information you want to display by entering a number. Press the (Text) button to display text information. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 32/142...
  • Page 33 Change the subtitle display by pressing the (Subtitle setting) button when watching content with available subtitles. Picture quality/sound quality adjustment Adjust the picture quality and sound quality according to your preferences. For details, refer to Display & Sound. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 33/142...

  • Page 34: Adjusting The Picture Quality

    Adjust the picture settings such as Brightness, Colour, and Hue. Basic You can set the following. Picture mode Change the picture quality according to the content you are watching such as movies or sports. Reset picture settings for *** https://helpguide.sony.net/tv/iaep1/v1/en/print.html 34/142...
  • Page 35 Video signal You can set the following. HDR mode Picture that is suitable for a High Dynamic Range signal. HDMI video range Select the signal range for HDMI input. Colour space Change the colour reproduction range. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 35/142...

  • Page 36: Adjusting The Sound Quality

    [32] Changing the picture and sound quality to your preferences | Changing the picture and sound quality to your preferences Adjusting the sound quality You can configure various settings related to the TV’s sound such as sound quality and sound mode. Note https://helpguide.sony.net/tv/iaep1/v1/en/print.html 36/142...
  • Page 37 Output sound from the TV speakers according to the position of the TV. Acoustic auto calibration Adjust audio output based on your watching environment. For details, refer to Performing acoustic auto calibration. Reset Return all sound settings to factory default settings. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 37/142...
  • Page 38 ARC and optical audio out, select [Dolby Digital]. (Dolby Digital Plus will be muted over optical audio out.) Pass through mode Output audio signals to an audio system without decoding. [33] Changing the picture and sound quality to your preferences | Changing the picture and sound quality to your preferences https://helpguide.sony.net/tv/iaep1/v1/en/print.html 38/142...
  • Page 39 Virtually reproduce realistic surround sound. Surround effect Adjust the surround sound effect. Equaliser Adjust sound based on different frequencies. Voice Zoom Emphasise voice. Dialogue enhancer Emphasise voice when [Sound mode] is set to [Dolby Audio]. [Volume level] Setting Description https://helpguide.sony.net/tv/iaep1/v1/en/print.html 39/142...

  • Page 40: Recording Tv Programmes

    Recording to a USB HDD device Registering a USB HDD device One-touch recording Timer recording Information about using a USB HDD device for recording [36] Recording to a USB HDD device | Recording to a USB HDD device https://helpguide.sony.net/tv/iaep1/v1/en/print.html 40/142...
  • Page 41 If the USB HDD device for recording is not recognised even after you have checked the connection, you must register the USB HDD device again because it has already been registered as a device for purposes other than recording. Refer to "The USB https://helpguide.sony.net/tv/iaep1/v1/en/print.html 41/142...

  • Page 42: One Touch Recording

    In the displayed screen, set the end time for the recording. To stop recording manually Press the TV button, and select [TV control] or [Remote control]. Select [REC stop] on the displayed screen. Related topics Watching/deleting recorded content https://helpguide.sony.net/tv/iaep1/v1/en/print.html 42/142...

  • Page 43: Timer Recording

    Select [Timer list/Timer settings] — [Recording timer list], then change the settings. Hint Up to 32 timer settings can be created. If the recording fails, the reason will be listed in [Recording error list]. Press the REC LIST button, then select [Recording error list] in [Timer list/Timer settings]. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 43/142...
  • Page 44 Scrambled/encrypted signals cannot be recorded. Recording cannot be performed in the following cases: The TV cannot recognise the registered USB HDD device. More than 1,000 programmes are recorded on the USB HDD device. The USB HDD device is full. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 44/142...

  • Page 45: To Delete Recorded Content

    If the TV is subjected to impact during USB HDD recording, noise may occur in the recorded content. In no event shall Sony be liable for recording failure or any damage or loss of recorded content caused or associated with the TV’s malfunction, signal interference, or any other problem.

  • Page 46: Usb Devices

    [43] Using the TV with Other Devices USB devices Playing content stored on a USB device Information about USB devices used for storing photos and music Supported files and formats [44] USB devices | USB devices Playing content stored on a USB device https://helpguide.sony.net/tv/iaep1/v1/en/print.html 46/142...

  • Page 47: Connecting A Usb Device

    SuperSpeed (USB 3.1 Gen 1 or USB 3.0). USB hubs are not supported. While accessing the USB device, do not turn off the TV or USB device, do not disconnect the USB cable, and do not remove or insert recording media. Otherwise, https://helpguide.sony.net/tv/iaep1/v1/en/print.html 47/142...
  • Page 48 It may take a while to display a photo, depending on the file and/or settings. In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.
  • Page 49 Videos Audio sampling rates (for videos) External subtitles [48] Supported files and formats | Supported files and formats | Supported files and formats Music Use case : USB / Home Network Extension: *.mp4 / *.m4a Description Sampling Rate https://helpguide.sony.net/tv/iaep1/v1/en/print.html 49/142...
  • Page 50 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k Extension: *.ogg Description Sampling Rate Vorbis 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k Other Description Sampling Rate LPCM 32k / 44.1k / 48k Extension: *.mp3 https://helpguide.sony.net/tv/iaep1/v1/en/print.html 50/142...
  • Page 51 The use case of WAV is 2ch only. Other supported files and formats Photos Videos Audio sampling rates (for videos) External subtitles [49] Supported files and formats | Supported files and formats | Supported files and formats Videos https://helpguide.sony.net/tv/iaep1/v1/en/print.html 51/142...
  • Page 52 Max. Frame Rate (Profile@Level) Resolution MPEG2 MPEG1L1 / MPEG1L2 / 1920x1080 1920x1080@30fps MP@HL, AAC-LC / HE-AAC v1 / / QCIF / 1280x720@60fps MP@H14L, HE-AAC v2 / AC3 / E- (176x144) MP@ML Extension : *.m2ts / *.mts Subtitle Type : External https://helpguide.sony.net/tv/iaep1/v1/en/print.html 52/142...
  • Page 53 HE-AAC v2 / AC3 / / QCIF 1920x1080@120fps Main10@L5.1 AC4 / E-AC3 (176x144) This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100 Mbps. avi (*.avi) Subtitle Type : External https://helpguide.sony.net/tv/iaep1/v1/en/print.html 53/142...
  • Page 54 (176x144) MPEG1L1 / MPEG1L2 / Vorbis AVC / H.264 DTS core / AC3 / AAC- 1920x1080 1920x1080@60fps BP@L3, LC / E-AC3 / HE-AAC / QCIF MP@L4.2, v1 / HE-AAC v2 / (176x144) HP@L4.2 MPEG1L1 / MPEG1L2 / Vorbis https://helpguide.sony.net/tv/iaep1/v1/en/print.html 54/142...
  • Page 55 3840x2160 3840x2160@60p / MP@L5.1, LC / E-AC3 / HE-AAC / QCIF 1920x1080@120fps Main10@L5.1 v1 / HE-AAC v2 (176x144) 3gpp (*.3gp / *.3g2) Subtitle Type : External Video Codec Max. / Min. Audio Codec Max. Frame Rate (Profile@Level) Resolution https://helpguide.sony.net/tv/iaep1/v1/en/print.html 55/142...
  • Page 56 (S16BE) / PCM (S16LE) Motion JPEG AAC-LC / HE-AAC v1 / 1280x720 / 1280x720@30fps HE-AAC v2 / AC3 / E- QCIF AC3 / MPEG1L1 / (176x144) MPEG1L2 / μ-LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE) https://helpguide.sony.net/tv/iaep1/v1/en/print.html 56/142...
  • Page 57 HE-AAC v1 / v2 24k / 32k / 44.1k / 48k 32k / 44.1k / 48k 44.1k / 48k E-AC3 32k / 44.1k / 48k Vorbis 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k https://helpguide.sony.net/tv/iaep1/v1/en/print.html 57/142...

  • Page 58: External Subtitles

    [51] Supported files and formats | Supported files and formats | Supported files and formats External subtitles Use case : USB File Format Extension SubStation Alpha *.ass / *.ssa SubRip *.srt MicroDVD *.sub / *.txt SubViewer *.sub SAMI *.smi / *.sami DVD Subtitle System *.txt Other supported files and formats https://helpguide.sony.net/tv/iaep1/v1/en/print.html 58/142...

  • Page 59: Connecting A Blu-Ray Or Dvd Player

    For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable. (A) Blu-ray/DVD player (same as connecting a TV box) https://helpguide.sony.net/tv/iaep1/v1/en/print.html 59/142...

  • Page 60: Composite Connection

    Whether the Analogue Extension cable is supplied depends on your model/region/country. Cable that connects to the video input jack The 3.5 mm jack of the Analogue Extension Cable has 4 poles. (B) (C) (D) (E) (A) 3.5 mm https://helpguide.sony.net/tv/iaep1/v1/en/print.html 60/142...
  • Page 61 BRAVIA Sync-connected device from the TV screen. (You can also display the operation menu by pressing the (Info/Text reveal) button on the remote control.) Related topics Connecting a Blu-ray or DVD player BRAVIA Sync-compatible devices [55] Using the TV with Other Devices https://helpguide.sony.net/tv/iaep1/v1/en/print.html 61/142...
  • Page 62 Depending on the external devices, some buttons may not respond. If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly. The availability of this function depends on your model/region/country. Related topics https://helpguide.sony.net/tv/iaep1/v1/en/print.html 62/142...

  • Page 63: Using Chromecast Built-In

    Make sure your Apple device is connected to the same network as your TV. (AirPlay Video) to play video on your TV, tap (AirPlay Audio) to listen to music on your TV, or tap (Screen Mirroring) to mirror your device’s screen on the TV. Select the TV as the AirPlay destination. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 63/142...
  • Page 64 Connecting a camera or camcorder and viewing stored content Computer video signal specifications [60] Computers, cameras, and camcorders | Computers, cameras, and camcorders Connecting a computer and viewing stored content To connect a computer Use an HDMI cable to connect your computer to the TV. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 64/142...
  • Page 65 “Computer video signal specifications” list. [61] Computers, cameras, and camcorders | Computers, cameras, and camcorders Connecting a camera or camcorder and viewing stored content To connect a camera or camcorder https://helpguide.sony.net/tv/iaep1/v1/en/print.html 65/142...
  • Page 66 4/7/2021 Help Guide Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.
  • Page 67 Audio system (such as an AV receiver or sound bar) Outputting audio from an audio system Connecting an audio system Adjusting an audio system Using the TV as a centre speaker (only models with TV centre speaker mode) Pass-through audio formats supported with eARC https://helpguide.sony.net/tv/iaep1/v1/en/print.html 67/142...

  • Page 68: Connection Using An Hdmi Cable

    Refer to the included Setup Guide. Related topics Pass-through audio formats supported with eARC [65] Audio system (such as an AV receiver or sound bar) | Audio system (such as an AV receiver or sound bar) Connecting an audio system https://helpguide.sony.net/tv/iaep1/v1/en/print.html 68/142...
  • Page 69 HDMI connection (eARC supported) Connect the external input device and TV with an HDMI cable. Connect the TV and audio system with another HDMI cable. Connect the audio system to the TV’s HDMI input terminal bearing the text “eARC/ARC”. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 69/142...
  • Page 70 HDMI input, the TV operates as follows: audio from system sounds and audio responses is not output, and the voice recognition performance of the built-in MIC may degrade (only TVs with a built-in MIC). Digital optical cable connection https://helpguide.sony.net/tv/iaep1/v1/en/print.html 70/142...
  • Page 71 (A) AV receiver or Sound bar (B) Optical audio cable (not supplied) Adjusting an audio system Hint For more information, please visit the Sony support website. Support Site Related topics No sound but good picture. No audio or low audio with a home theatre system.
  • Page 72 TV. If [Speakers] is set to [Audio system], you can use the TV speakers as a centre speaker for a home theatre simply by connecting an AV receiver to the CENTER SPEAKER IN terminal of the TV . https://helpguide.sony.net/tv/iaep1/v1/en/print.html 72/142...

  • Page 73: Speaker Cable Connection

    When connecting, make sure to twist the ends of the speaker cable and insert them into the connection terminals of the TV and AV receiver. The CENTER SPEAKER IN terminal varies depending on the model. Refer to the figures below when connecting the speaker cable. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 73/142...
  • Page 74 7.1 channel linear PCM: 32/44.1/48 kHz 16 bits Dolby Digital Dolby Digital Plus Dolby TrueHD DTS-HD MA Dolby Atmos DTS:X Master Audio MPEG2 - AAC/MPEG4 - AAC For details, refer to the support page. Support Site Related topics https://helpguide.sony.net/tv/iaep1/v1/en/print.html 74/142...

  • Page 75: Connecting A Bluetooth Device

    Select the desired device, then follow the on-screen instructions. If you are prompted to enter a passcode, refer to the instruction manual of the device. After pairing is completed, the device connects to the TV. To connect to a paired Bluetooth device https://helpguide.sony.net/tv/iaep1/v1/en/print.html 75/142...
  • Page 76 HDMI cable. For details about supported models, refer to the support site. Support Site Note Depending on the connected Bluetooth audio device, the picture and sound may not match even when the [A/V sync] setting is set to [On] or [Auto]. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 76/142...

  • Page 77: Supported Bluetooth Profiles

    AVRCP (Audio/Video Remote Control Profile) SPP (Serial Port Profile) Related topics Connecting a Bluetooth device [73] Using the TV with Other Devices BRAVIA Sync-compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices Adjusting BRAVIA Sync settings https://helpguide.sony.net/tv/iaep1/v1/en/print.html 77/142...

  • Page 78: Blu-Ray/Dvd Player

    Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you turn the TV on. This function is only available if you have previously used the AV receiver to output the TV’s sound. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 78/142...

  • Page 79: Video Camera

    [Settings] — [Channels & Inputs] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control]. Activate BRAVIA Sync on the connected device. When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is https://helpguide.sony.net/tv/iaep1/v1/en/print.html...
  • Page 80 Viewing pictures in 4K resolution You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera. You can also display https://helpguide.sony.net/tv/iaep1/v1/en/print.html 80/142...
  • Page 81 (Input select) button repeatedly to select the connected device. Set the connected device to 4K output. Start playback on the connected device. To check the supported file formats Supported files and formats To view pictures in 4K resolution with higher quality https://helpguide.sony.net/tv/iaep1/v1/en/print.html 81/142...
  • Page 82 Follow the on-screen instructions, and set the HDMI signal format from the HDMI input terminal to a suitable format below. Available HDMI signal formats depend on your model. Standard format Enhanced format Enhanced format (Dolby Vision) Enhanced format (4K120, 8K) https://helpguide.sony.net/tv/iaep1/v1/en/print.html 82/142...

  • Page 83: Connecting To A Network

    Related topics Viewing pictures in 4K resolution [80] Using the TV with Other Devices BRAVIA Connectivity Guide Descriptions about connecting devices to the TV are also available on the Sony support website. Refer to it as necessary. https://www.sony.net/tv_connectivity_guide/ [81] Connecting to a Network...
  • Page 84 Contact your service provider or network administrator to confirm your network includes router functionality. The network-related settings that are required may vary depending on the Internet service provider or router. For details, refer to the instruction manuals provided by https://helpguide.sony.net/tv/iaep1/v1/en/print.html 84/142...
  • Page 85 Using Wi-Fi to connect the TV to the Internet/Network The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment. (A) Computer (B) Wireless router (C) Modem (D) Internet https://helpguide.sony.net/tv/iaep1/v1/en/print.html 85/142...
  • Page 86 Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator). If you select the [Show password] option in the password entry screen, the exposed password may be seen by other individuals. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 86/142...
  • Page 87 [Settings] — [Network & Internet] — [Wi‑Fi Direct] — [Wi‑Fi Direct settings]. Select the TV name displayed on the TV screen with the Wi-Fi Direct device. If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password]. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 87/142...
  • Page 88 To deregister all devices, select [Delete all] in the list, then [Yes] in the confirmation display. [87] Connecting to a Network Home network features Adjusting home network settings Playing content from a computer Playing content from a media server [88] Home network features | Home network features Adjusting home network settings https://helpguide.sony.net/tv/iaep1/v1/en/print.html 88/142...
  • Page 89 [89] Home network features | Home network features Playing content from a computer You can enjoy content (photo/music/video files) stored on a network device located in another room, if you connect the TV to a home network via a router. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 89/142...
  • Page 90 You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly, if you connect the TV to a home network via a router. The controller should also be renderer-compatible. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 90/142...
  • Page 91 Even if a Google Account is not set on the TV, you can enjoy videos such as from YouTube displayed on the Home Menu, as long as the TV is connected to the Internet. To install new apps such as those for video streaming services, you must set a Google Account on the TV. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 91/142...

  • Page 92: Using The Quick Settings

    System Date and time, Language, Sound, Accessibility, Parental controlsand LED indicator, etc. Remotes & Accessories Remote control and Bluetooth settings. Help & feedback Provides help from Sony and Google. Timers & Clock On timer, Sleep timer, Alarm, Auto clock display, etc. [93] Settings...
  • Page 93 (Enter) button on the remote control. With [BRAVIA notifications] in Quick Settings, you can check if there are notifications such as software updates and low battery levels in the remote control. [94] Settings Channels & Inputs https://helpguide.sony.net/tv/iaep1/v1/en/print.html 93/142...

  • Page 94: Available Options

    If an external input such as a connected tuner is set, it will be displayed when the TV button on the remote control is pressed. [95] Settings Display & Sound Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 94/142...

  • Page 95: Network & Internet

    Configures settings for such things as wireless LANs, wired LANs, and home networks. Related topics Connecting to a Network [97] Settings Accounts & Sign-In Press the (Quick Settings) button on the remote control, then select [Settings] — [Accounts & Sign-In] — the desired option. Available options https://helpguide.sony.net/tv/iaep1/v1/en/print.html 95/142...
  • Page 96 System Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — the desired option. Note Depending on the settings of the TV, some options may not be displayed or available. Available options [Accessibility] https://helpguide.sony.net/tv/iaep1/v1/en/print.html 96/142...
  • Page 97 Configures the operation permissions when casting from an external device. [Restart] Restarts the TV. [Parental controls] Configures the parental lock settings for restricting usage of items such as [Channels & External inputs], [Apps] and [Screen time]. [LED indicator] https://helpguide.sony.net/tv/iaep1/v1/en/print.html 97/142...
  • Page 98 You can enable or disable Bluetooth, or register Bluetooth devices. [Bluetooth] Enables or disables Bluetooth. [Pair accessory] Pairs Bluetooth devices. [Remote control] Setup for pairing the Voice Remote Control. Related topics Bluetooth devices Remote control Using the remote control microphone https://helpguide.sony.net/tv/iaep1/v1/en/print.html 98/142...
  • Page 99 4/7/2021 Help Guide [102] Settings Help & feedback Help from Sony can be displayed here. If a Google Account is set on the TV, you can also give Google feedback. [103] Settings Timers & Clock In Timers & Clock, you can set the On timer, Sleep timer, Alarm, and Auto clock display.

  • Page 100: Troubleshooting

    Remote control/accessories Power Connected devices USB HDD recording [105] Troubleshooting Start here Self diagnostics Software updates If a full reset (restart) of the TV is required Frequently Asked Questions for Troubleshooting [106] Start here | Start here Self diagnostics https://helpguide.sony.net/tv/iaep1/v1/en/print.html 100/142...

  • Page 101: Software Updates

    [107] Start here | Start here Software updates Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV.

  • Page 102: Power Reset

    If you do not have a network connection, you can also update the software by using a USB storage device. Use your computer to download the latest software from the Sony support website onto a USB storage device. Insert the USB storage device to a USB port on the TV and the software update will start automatically.

  • Page 103: Factory Data Reset

    Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy. [109] Start here | Start here Frequently Asked Questions for Troubleshooting For troubleshooting information, you can also refer to “Frequently Asked Questions” in our support site below. http://www.sony.net/androidtv-faq/ https://helpguide.sony.net/tv/iaep1/v1/en/print.html 103/142...
  • Page 104 The picture quality may improve if you change it in [Picture] under [Settings]. Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Brightness], and adjust [Brightness] or [Contrast]. Related topics Display & Sound [112] Picture (quality)/screen | Picture (quality)/screen https://helpguide.sony.net/tv/iaep1/v1/en/print.html 104/142...
  • Page 105 In this case, the TV might be in demo mode. Try exiting demo mode. Press the (Quick Settings) button on the remote control and select [Settings] — [System] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode]. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 105/142...
  • Page 106 Press the (Quick Settings) button on the remote control, select [Settings] — [Apps] — [App permissions] — the desired TV function. [117] Picture (quality)/screen | Picture (quality)/screen OLED panel (only models equipped with an OLED panel) https://helpguide.sony.net/tv/iaep1/v1/en/print.html 106/142...
  • Page 107 The panel refresh process takes about an hour to finish. [120] OLED panel (only models equipped with an OLED panel) | OLED panel (only models equipped with an OLED panel) | OLED panel (only models equipped with an OLED panel) https://helpguide.sony.net/tv/iaep1/v1/en/print.html 107/142...
  • Page 108 A white line appears on the screen. (only models equipped with an OLED panel) The panel refresh feature is running. A white line may be displayed on the screen during the panel refresh. This is not a malfunction of the TV. Hint https://helpguide.sony.net/tv/iaep1/v1/en/print.html 108/142...

  • Page 109: Broadcast Reception

    Poor reception or poor picture quality with digital broadcasts. You cannot view digital channels. Not all analogue channels are tuned. You cannot view satellite channels. Some digital channels are missing. You want to tune your satellite dish. [124] Broadcast reception | Broadcast reception https://helpguide.sony.net/tv/iaep1/v1/en/print.html 109/142...
  • Page 110 To watch streaming content, connect the TV to the Internet. Hint For more information, please visit the Sony support website. Support Site Related topics Using Wi-Fi to connect the TV to the Internet/Network...
  • Page 111 Perform [AFT] to obtain better picture and sound reception. (Option name differs depending on your region/country.) Set [Audio filter] to [Off], [Low] or [High] to improve sound for analogue reception. Disable [LNA] to improve picture reception. ([LNA] may not be available depending on your situation/region/country.) https://helpguide.sony.net/tv/iaep1/v1/en/print.html 111/142...
  • Page 112 TV, it may affect the TV reception. Directly connect the antenna (aerial) and the TV to check if the reception is improved. Poor weather conditions can affect satellite broadcast systems. Wait for the weather to clear. (Satellite compatible models only) Related topics Check these things first to troubleshoot your TV reception. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 112/142...
  • Page 113 If your TV has both “MAIN” and “SUB” jacks (sockets), and is not set to satellite twin tuner , the jack (socket) labelled “SUB” cannot be used. In this case, connect your satellite antenna (aerial) to the jack (socket) labelled “MAIN.” https://helpguide.sony.net/tv/iaep1/v1/en/print.html 113/142...
  • Page 114 If disabled, you will be notified of new digital services by an on-screen message and the services will not be automatically added. Hint The availability of this function depends on your region/country. If unavailable, perform [Auto tuning] to add new services. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 114/142...
  • Page 115 You cannot use voice search with the built-in MIC (only TVs with a built-in MIC). You can hear a slight noise from the TV speakers (only models with TV centre speaker mode). [137] Sound | Sound No sound but good picture. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 115/142...
  • Page 116 [Display & Sound] — [Audio output] — [Speakers] — [Audio system]. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] — [Audio output] — [Digital audio out] to [PCM]. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 116/142...

  • Page 117: Distorted Sound

    (Availability of [Analogue] and its options may vary depending on the region/country/situation.) Set [Audio filter] to [Low] or [High] to improve sound for analogue reception. ([Audio filter] may not be available depending on your region/country.) Related topics Audio noise. [141] Sound | Sound https://helpguide.sony.net/tv/iaep1/v1/en/print.html 117/142...
  • Page 118 Set [A/V sync] to [Auto] or [On]. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [A/V sync]. If a specific audio system is connected with an HDMI cable https://helpguide.sony.net/tv/iaep1/v1/en/print.html 118/142...
  • Page 119 Connect the audio system to the TV’s HDMI input terminal bearing the text “ARC” or “eARC/ARC”. Configure the settings as follows. [Settings] — [Display & Sound] — [Audio output] — [eARC mode] — [Auto] [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system] https://helpguide.sony.net/tv/iaep1/v1/en/print.html 119/142...
  • Page 120 Network (Internet/home)/apps The TV cannot connect to the Internet/Network. The picture and/or sound quality from streaming apps is poor. Your TV cannot connect to the server. You can connect to the Internet, but not to certain apps and services. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 120/142...
  • Page 121 Hint The solution varies depending on the network status check. For solutions based on each issue, see “Frequently Asked Questions” on the Sony Support Site. Note If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations.
  • Page 122 Keep devices that emit RF interference (such as microwaves) away from the TV and wireless router, or turn off such devices. Audio is not output for videos without audio. Hint For more information, please visit the Sony support website. Support Site Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network https://helpguide.sony.net/tv/iaep1/v1/en/print.html...
  • Page 123 Your router/modem must first be setup to connect to the Internet. Contact your Internet service provider for router/modem settings. Try using apps later. The app content provider’s server may be out of service. Hint For more information, please visit the Sony support website. Support Site Related topics https://helpguide.sony.net/tv/iaep1/v1/en/print.html...

  • Page 124: Remote Control/Accessories

    Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment. Battery power may be low. Remove the remote control cover and replace the batteries with new ones. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 124/142...
  • Page 125 Set wireless LAN access points and microwaves at least 10 m away from the TV If the 5 GHz band (IEEE802.11a) is available in the wireless LAN, connect to the 5 GHz band https://helpguide.sony.net/tv/iaep1/v1/en/print.html 125/142...

  • Page 126: Reset The Remote Control

    (Volume) - button and HOME button on the remote control at the same time for 2 seconds. Release when the MIC LED on the remote control lights up twice. To enable the remote control backlight again, perform the procedure above. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 126/142...
  • Page 127 The location of the power button on the TV varies depending on your model/country/region. For the location of the button, refer to the Reference Guide (booklet) included with the TV. Example of model with the power button under the LED Hint https://helpguide.sony.net/tv/iaep1/v1/en/print.html 127/142...
  • Page 128 [158] Power | Power The TV turns on automatically. Check if the [On timer] is activated. Disable the [Auto TV on] setting in [BRAVIA Sync settings]. Related topics BRAVIA Sync-compatible devices Timers & Clock [159] Power | Power https://helpguide.sony.net/tv/iaep1/v1/en/print.html 128/142...
  • Page 129 3. Unplug the AC power cord (mains lead). Unplug the TV power cord (mains lead) from the electrical outlet. Then press the power button on the TV and wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet. Hint https://helpguide.sony.net/tv/iaep1/v1/en/print.html 129/142...

  • Page 130: Connected Devices

    Correctly insert the USB device. Make sure that the USB device has been properly formatted. Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 130/142...
  • Page 131 Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display. Each time a USB device is connected to the TV, it may take up to a couple of minutes for the photos to display. Related topics https://helpguide.sony.net/tv/iaep1/v1/en/print.html 131/142...
  • Page 132 Make sure that your TV supports the external device. If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly. Depending on the external devices, some buttons may not work. Related topics https://helpguide.sony.net/tv/iaep1/v1/en/print.html 132/142...
  • Page 133 For usable communication distances between the TV and other devices, refer to the instruction manuals of the devices. When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate. Related topics Bluetooth devices [171] Connected devices | Connected devices https://helpguide.sony.net/tv/iaep1/v1/en/print.html 133/142...

  • Page 134: Usb Hdd Recording

    Perform [HDD performance check] to check that the USB HDD’s specifications meet the requirements. Press the (Quick Settings) button on the remote control, then select [Settings] — [Watching TV] — [Channels & Inputs] — [Recording device setup] — [HDD performance check]. Related topics https://helpguide.sony.net/tv/iaep1/v1/en/print.html 134/142...
  • Page 135 To perform an [HDD performance check], press the (Quick Settings) button on the remote control, and then select [Settings] — [Watching TV] — [Recording device setup] — [HDD performance check]. [175] USB HDD recording | USB HDD recording Recording cannot be performed./Recording failed. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 135/142...
  • Page 136 You must disable protection before deleting the content. To disable protection of the content, select the content whose protection you want to disable, and then select (Unprotect icon). Related topics Watching/deleting recorded content [178] USB HDD recording | USB HDD recording https://helpguide.sony.net/tv/iaep1/v1/en/print.html 136/142...
  • Page 137 LED when the Built-in MIC switch is on, in [Settings] — [System] — [LED indicator], disable [Voice detection status]. Related topics How the LEDs light up [181] LED | LED The Operational response LED blinks in red. https://helpguide.sony.net/tv/iaep1/v1/en/print.html 137/142...
  • Page 138 Reboot the TV by disconnecting the AC power cord from the TV for two minutes, then turn on the TV. If the problem persists, disconnect the AC power cord, and contact Sony Customer Support with the number of times the Operational response LED flashes.

  • Page 139: Using The Help Guide

    Computers Blu-ray/DVD players, connecting Digital cameras, camcorders USB memory devices, etc. Audio systems Apps YouTube™ Netflix File playback Computers Digital cameras, camcorders Supported files and formats Other Restart System software update Accessibility [184] Index/Other Using the Help Guide https://helpguide.sony.net/tv/iaep1/v1/en/print.html 139/142...

  • Page 140: Specifications

    Hint To see if your TV is equipped with one of the functions described in the Help Guide, refer to the Reference Guide or the Sony website. This Help Guide is written for all regions/countries. Some descriptions contained in this Help Guide do not apply to some regions and countries.

  • Page 141: Support Site

    Related topics Computer video signal specifications [186] Index/Other Support Site For the latest information and Online Help Guide, please visit the Sony support website: http://www.sony.eu/support/ [187] Index/Other Keeping the TV updated The TV acquires data such as programme guides while it is in standby/networked standby mode.
  • Page 142 ® The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of their respective owners. ®...

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