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6
SERVICE INFORMATION
6.1
Software and firmware updates
Download software updates from our website. No registration required.
http://www.avt-nbg.de
Navigate to Downloads > Software.
6.2
Support
Our support is available on working days:
Monday to Friday from 09:00 - 16:30 CET.
Support portal:
Email:
Phone number:
To deal with your problem efficiently please note down the factory number of the
unit as well as the software version that you use.
The factory number is visible in the software under Administration
If you bought the system via your local dealer, please contact him first.
6.3
Repairs
If your unit is defective, please contact us before sending in the device.
To send in the MAGIC ACX please fill in the included Service Request
unit to the following address:
AVT Audio Video Technologies GmbH
- Repairs -
Nordostpark 91
90411 NÜRNBERG
GERMANY
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Or download from:
https://avt-nbg.de/download/other/service-request-avt.pdf
https://avt-nbg.zammad.com
support@avt-nbg.de
+49 911 5271-110
> Registration.
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and send the
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