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PA-5500TU 500W 100V Amplifier
7.
Troubleshooting
This troubleshooting guide contains solutions to problems which can be carried out by an ordinary person. The
device does not contain user-serviceable parts. Unauthorized modifications to the device will render the
warranty void. Such modifications may result in injuries and material damage. Refer servicing to instructed or
skilled persons. Contact your Highlite International dealer in case the solution is not described in the table.
Problem
The device does not
function at all
No sound
The device cannot
connect to Wi-Fi
Some radio stations
do not work
DAB or FM does not
work or the signal is
weak
Media server is not
available
Playback stutters
(buffering)
The device does not
respond to the
remote control
Product code: D6175
Probable cause(s)
No power to the device
Internal fuse is blown
The volume is set to minimum
Wi-Fi antenna is not connected
Wi-Fi network is offline
The router limits access to MAC
addresses
Wi-Fi signal is too weak
Unsupported encryption method
Incorrect Wi-Fi password
Stations are not broadcasting at
this time of the day (time zone)
The maximum number of listeners is
reached
The URL is out of date
Incorrect network
Firewall limits the access
Bandwidth is too low or busy
The remote control is beyond
outside of the range of the sensor
of the infrared port
The batteries in the remote control
are depleted
Solution
●
Check if power is switched on and
cables are plugged in
●
Return the device to your DAP dealer
●
Increase the volume
●
Install the supplied Wi-Fi antenna and
put it in a vertical position
●
Check if the network works on another
device
●
Check if a DHCP server is available
●
Check if the static IP address is
configured
●
Check if your firewall does not block
the output ports
●
Check the MAC address (Wi-Fi MAC or
LAN MAC in Network Information on
page 48) and add it to the allowed
equipment list of your router (AP)
●
Check the distance between the
device and the Wi-Fi router
●
Move the device closer to the router
●
Set the encryption method to WEP,
WPA or WPA2
●
Enter the correct Wi-Fi password
●
Tune in again (URLs are updated daily)
●
Reset the device's parameters to the
default factory settings. See 6.6.9.16.
Reset to Default on page 49
●
Extend the antenna
●
Move the device closer to a window
●
Check if there are electrical devices
that cause interference
●
Check if the device and the media
server use the same network
●
Disable your firewall for verification
●
Check the internet connection
●
Test reception with another station
●
Increase the buffer time. See 6.6.9.12.
Buffer Time on page 47
●
Walk closer to the device or change
the angle at which you point the
remote control to the device. See
6.13. Remote Control on page 52
●
Change the batteries of the remote
control
54
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