Polycom SoundStructure C16 Hardware Installation Manual page 10

Problem
SoundStructure Studio does not show
the IP address of the SoundStructure
VoIP Interface
The Status LED never goes to solid
green.
Regulatory Notice And Warranty
See the SoundStructure Hardware Installation guide for Regulatory and Warranty information.
Polycom, Inc.
Solution
Ensure SoundStructure Studio is
connected to the online system.
Ensure that there is a valid Ethernet
connection to the SoundStructure VoIP
Interface.
Ensure your VoIP LAN is setup for DHCP
or that you configured the SoundStructure
VoIP Interface network settings through
SoundStructure Studio.
Review the SoundStructure VoIP Interface
logs from the Web Configuration Utility.
Select the Diagnostics menu and select
View and Download logs. Check for any
error messages, such as connecting to the
Provisioning server.
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