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TROUBLESHOOTING
1) If smoke comes out of the combustion chamber opening, check whether:
•
The installation is correct (smoke duct, flue, chimney pot; air intake).
•
The wood being used is dry.
•
The door was opened too quickly.
2) If the combustion is uncontrolled, check whether:
•
The sealing gaskets of the combustion chamber door are intact.
•
The combustion chamber door is closed properly.
3) If the glass becomes soiled quickly, check whether:
•
The wood being used is dry. All the same, be aware that after a few hours of operation, it is normal for a slight
layer of soot to form on the glass.
4) If a fire starts in the flue or you need to immediately stop combustion in the fireplace:
•
if you can do so safely, remove the ash and embers with metal tools and containers, using the fireproof glove
•
contact emergency services if a fire starts
5) If you notice any unusual smells:
•
This is the first ignition: in this case a smell of paint is normal.
If you do not manage to resolve a problem, contact your retailer or, in countries where they
exist, contact the authorised Technical Assistance Centre.
Otherwise, or in case of doubt, check the general conditions.
They will only be able to assist under warranty if a product fault is proven.
TROUBLESHOOTING
USER/INSTALLER
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