Getac S410 Series User Manual
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Getac S410 Series User Manual

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USER MANUAL

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  • Page 1 S410 Series USER MANUAL...
  • Page 2 TRADEMARKS VW is a trademark of Volkswagen Aktiengesellschaft. Getac is a trademark of Getac Technology Corporation. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. Thunderbolt is a trademark of Intel Corporation or its subsidiaries.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 Getting Started ..............1 Getting the Computer Running ..........2 Connecting to AC Power ............2 Turning On and Off the Computer ........3 Taking a Look at the Computer ..........5 Front Components ..............5 Rear Components ..............
  • Page 4 Advanced Menu ..............36 Security Menu ..............38 Boot Menu ................39 Exit Menu ................39 Chapter 6 Using Getac Software ............ 40 G-Manager ................41 Chapter 7 Care and Maintenance ........... 42 Protecting the Computer ............43 Using an Anti-Virus Strategy ..........43 Using the Cable Lock ............
  • Page 5 Chapter 8 Troubleshooting ............. 48 Preliminary Checklist ..............49 Solving Common Problems ............50 Battery Problems ..............50 Bluetooth Problems ............. 50 Display Problems ..............51 Hardware Device Problems ..........51 Keyboard and Touchpad Problems ........52 LAN Problems ............... 52 Power Management Problems ...........

  • Page 6: Chapter 1 Getting Started

    Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.

  • Page 7: Getting The Computer Running

    Getting the Computer Running Connecting to AC Power CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer. NOTE: The battery pack is shipped to you in power saving mode that protects it ...

  • Page 8: Turning On And Off The Computer

    Turning On and Off the Computer Turning On 1. Open the top cover by pulling the cover latch and lifting up the cover. You can tilt the cover forward or backward for optimal viewing clarity. 2. Press the power button ( ).
  • Page 9 Turning Off When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode: To... Do this... Power off Click Power  Shut down.  (Shutdown) Sleep Use one of these methods: Press the power button.* ...

  • Page 10: Taking A Look At The Computer

    Taking a Look at the Computer NOTE: Depending on the specific model you purchased, the color and look of your model may not exactly match the graphics shown in this document. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water- and dust-proof integrity.

  • Page 11: Rear Components

    Rear Components Component Description  HDMI connector Connects a HDMI monitor or TV set.  USB 3.2 Gen 2 Connects a USB device. port  RJ45 connector Connects the LAN cable (for LAN1).  RJ45 connector Connects the LAN cable (for LAN2). ...

  • Page 12: Right-Side Components

    Right-Side Components Component Description  USB 2.0 port Connects a USB device.  Smart card reader Accepts a smart card for additional security feature.  Combo audio Connects a set of headphones or external connector speakers with amplifier. Supports a headset microphone with 4-pole TRRS 3.5mm jack.

  • Page 13: Left-Side Components

    Left-Side Components Component Description  Battery pack Supplies power to your computer when external power is not connected. Top-open Components Component Description  Senses the ambient light for automatic adjustments Light sensor of the display backlight.  Microphone Receives sound and voice for the computer. ...
  • Page 14 Component Description  Camera lens Allows you to use the camera function.  Camera cover Covers the camera lens. Slide the camera cover toward the right to use the camera; slide it toward the left for privacy protection.  LCD screen Displays the output of the computer.

  • Page 15: Bottom Components

    Component Description Can be changed to a different function using G-Manager. P2 button Toggles the sunlight-readable mode on or off. In sunlight-readable mode, the LCD brightness is increased to the highest level. Can be changed to a different function using G-Manager.

  • Page 16: Operating Your Computer

    Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer.

  • Page 17: Using The Keyboard

    Using the Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys  Cursor-control keys ...

  • Page 18: Numeric Keypad

    NOTE: The word “cursor” refers to the indicator on the screen that lets you know exactly where on your screen anything you type will appear. It can take the form of a vertical or horizontal line, a block, or one of many other shapes. Numeric Keypad A 15-key numeric keypad is embedded in the typewriter keys as shown next: Numeric keys facilitate entering of numbers and calculations.

  • Page 19: Hot Keys

    Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer. Most hot keys operate in a cyclic way. Each time a hot key combination is pressed, it shifts the corresponding function to the other or next choice.

  • Page 20: Windows Keys

    Description Switches the touchpad function off or on. Switches the system sound output off (mute) or on. Switches the display backlight off or on. Serves as the sleep button that you can define with Windows’ Power Options. Windows Keys The keyboard has two keys that perform Windows-specific functions: Windows Logo key and Application key.

  • Page 21: Using The Touchpad

    Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: You can press Fn+F9 to toggle the touchpad function on or off.  For optimal performance of the touchpad, keep your fingers and the ...

  • Page 22: Touch Gestures For Windows 10

    Term Action Click Press and release the left button. –or– Tap gently anywhere on the pad. Double-click Press and release the left button twice in quick succession. –or– Tap twice on the pad rapidly. Drag and Press and hold the left button, then move your finger until drop you reach your destination (drag).

  • Page 23: Using Network And Wireless Connections

    Using Network and Wireless Connections Using the LAN Your computer has two LAN modules so you can connect to two networks at the same time. To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ45 connector on the computer and the other end to the network hub.

  • Page 24: Using The Wlan

    Using the WLAN The WLAN (Wireless Local Area Network) module supports IEEE 802.11ax. Turning On/Off WLAN To turn on WLAN: Click  Settings  Network & Internet  Wi-Fi. Slide the Wi-Fi switch to the On position. To turn off WLAN: You can turn off WLAN the same way you turn it on.

  • Page 25: Using The Bluetooth Feature

    Using the Bluetooth Feature The Bluetooth technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range. Turning On/Off Bluetooth To turn on Bluetooth: Click ...

  • Page 26: Chapter 3 Managing Power

    Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.

  • Page 27: Ac Adapter

    AC Adapter CAUTION: The AC adapter is designed for use with your computer only.  Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your computer is for use in the country ...

  • Page 28: Battery Pack

    Battery Pack The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter 7. Charging the Battery Pack NOTE: Charging will not start if the internal temperature of the battery pack is ...

  • Page 29: Initializing The Battery Pack

    Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours.

  • Page 30: Replacing The Battery Pack

    When the battery is low, the computer’s Battery Indicator ( ) also blinks red to alert you to take actions. Always respond to low-battery by connecting the AC adapter, placing your computer in Hibernation mode, or turning off the computer. Replacing the Battery Pack CAUTION: There is danger of explosion if the battery is incorrectly replaced.

  • Page 31: Power-Saving Tips

    Power-Saving Tips Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management.  Decrease the LCD brightness to the lowest comfortable level. ...

  • Page 32: Expanding Your Computer

    Chapter 4 Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter.

  • Page 33: Connecting Peripheral Devices

    Connecting Peripheral Devices Connecting a USB Device Your computer has three USB Type-A ports for connecting USB devices, such as a digital camera, scanner, printer, and mouse. USB 3.2 Gen 2 supports a transfer rate up to 10 Gbit/s. USB 2.0 supports a transfer rate up to 480 Mbit/s Connecting a Thunderbolt™...

  • Page 34: Connecting A Usb Device With Fischer Connectors

    NOTE: USB Power Delivery is not supported for Discrete GPU models.  Thunderbolt ports are backward-compatible with USB-C devices. An  USB-C device plugged into a Thunderbolt port will function normally. Connecting a USB Device with Fischer Connectors Your computer has two USB 3.0 connectors of DBPU 9 pin type, which is a Fischer MiniMax push-pull locking system.

  • Page 35: Connecting A Monitor

    Connecting a Monitor Your computer supports HDMI and DisplayPort interfaces. Depending on the type of your monitor, plug the monitor’s signal connector to the matching connector. HDMI DisplayPort (through Thunderbolt) The connected device should respond by default. If not, you can switch the display output by pressing the Fn+F5 hot keys.

  • Page 36: Connecting An Audio Device

    Connecting an Audio Device The audio combo connector is the “4-pole TRRS 3.5 mm” type so you can connect a compatible headset microphone. SAFETY WARNING: To prevent possible hearing damage, do not listen at high volume levels for long periods.

  • Page 37: Using Storage And Expansion Cards

    Using Storage and Expansion Cards Using Storage Cards Your computer has a storage card reader. The card reader is a small drive for reading from and writing to removable storage cards (or called memory cards). The reader supports supports microSD (Secure Digital) and microSDXC (Secure Digital eXtended Capacity) cards.

  • Page 38: Using Smart Cards

    Using Smart Cards With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card: 1.

  • Page 39: Using Bios Setup

    Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand.

  • Page 40: When And How To Use

    When and How to Use You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS  Setup Utility. You want to restore the factory default BIOS settings.  You want to modify some specific settings according to the hardware. ...

  • Page 41: Menu Descriptions

    Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. Main Menu The Main menu contains the various system settings. System Date sets the system date.  System Time sets the system time.
  • Page 42 MAC Address Pass Through allows the system specific MAC address to  pass through a connected dock, meaning the dock specific MAC address will be overridden by the system specific MAC address. This feature only works for UEFI PXE boot. Active Management Technology Support (This item appears only on ...

  • Page 43: Security Menu

    Security Menu The Security menu contains the security settings, which safeguard your system against unauthorized use. NOTE: You can set the user password only when the supervisor password has  been set. If both the administrator and user passwords are set, you can enter any ...

  • Page 44: Boot Menu

    TPM Setup Menu  Change TPM State allows you to select between No Operation and Clear. Intel Trusted Execution Technology enables utilization of additional  hardware capabilities provided by Intel® Trusted Execution Technology. Boot Menu The Boot menu sets the sequence of the devices to be searched for the operating system.

  • Page 45: Using Getac Software

    Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs.

  • Page 46: G-Manager

    G-Manager G-Manager is a unified user interface utility that allows you to view, manage, or configure your computer features.

  • Page 47: Care And Maintenance

    Chapter 7 Care and Maintenance Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.

  • Page 48: Protecting The Computer

    Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files.

  • Page 49: Taking Care Of The Computer

    Taking Care of the Computer Location Guidelines Operating temperature: -29 °C ∼ 63 °C (-20 °F ∼ 145 °F)  Avoid placing the computer in a location subject to high humidity,  extreme temperatures, mechanical vibration, direct sunlight, or heavy dust.

  • Page 50: Cleaning Guidelines

    LCD image sticking occurs when a fixed pattern is displayed on the  screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight ...
  • Page 51 Charge the battery pack between 10 °C ~ 30 °C (50 °F ~ 86 °F) temperature  range. A higher environment temperature will cause the battery pack’s temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range.

  • Page 52: When Traveling

    When Traveling Make sure that the battery pack is fully charged.  Make sure that the computer is turned off and the top cover is securely  closed. Make sure that all the connector covers are closed completely to ensure ...

  • Page 53: Chapter 8 Troubleshooting

    Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.

  • Page 54: Preliminary Checklist

    Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem.  Make sure that you turn on all peripheral devices before turning on the ...

  • Page 55: Solving Common Problems

    Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected.  Make sure that the battery is not too hot or cold. Allow time for the ...

  • Page 56: Display Problems

    Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of  power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase brightness. ...

  • Page 57: Keyboard And Touchpad Problems

    Keyboard and Touchpad Problems The keyboard does not respond. Try connecting an external keyboard. If it works, contact an authorized  dealer, as the internal keyboard cable might be loose. Water or liquid is spilt into the keyboard. Immediately turn off the computer and unplug the AC adapter. Then ...

  • Page 58: Software Problems

    The computer does not enter Sleep or Hibernation mode immediately. If the computer is performing an operation, it normally waits for the  operation to finish. The computer does not resume from Sleep or Hibernation mode. The computer automatically enters Sleep or Hibernation mode when the ...

  • Page 59: Startup Problems

    Startup Problems When you turn on the computer, it does not seem to respond. If you are using an external AC power, make sure that the AC adapter is  correctly and securely connected. If so, make sure that the electrical outlet works properly.

  • Page 60: Other Problems

    I cannot communicate with the computer in the network when Infrastructure mode is configured. Make sure that the Access Point your computer is associated with is  powered on and all the LEDs are working properly. If the operating radio channel is in poor quality, change the Access Point ...

  • Page 61: Resetting The Computer

    Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the computer Reset the computer by any of these methods: Press Ctrl+Alt+Del on the keyboard.

  • Page 62: System Recovery

    System Recovery When necessary, you can restore your Windows 10 system to the factory default state by using the “recovery partition” feature. Recovery partition is a portion of your SSD that is set aside by the manufacturer to hold the original image of your system.

  • Page 63: Appendix A Specifications

    Appendix A Specifications NOTE: Specifications are subject to change without any prior notice. Parts Specifications Intel® Core™ i5-1145G7 Qual Core Processor, 2.6 GHz BIOS Insyde, 32MB flash EEPROM, UEFI, supporting ACPI, TPM, Computrace, AMT, WMI, and BIOS diagnostic 32GB DDR4 SO-DIMM Display Panel 14-inch (16:9) wide TFT LCD, 1920x1080 FHD, dimmer mode, blackout...
  • Page 64 Parts Specifications AC adapter Universal AC adapter, 120 W, 100-240 V AC input, 19 V output Power Battery pack Lithium-ion 18650 type, 6-cell, 3450 mAh, 3.6 V Dimension (W×D×H) 350.5 x 294.5 x 38.5 mm (13.8 x 11.59 x 1.52 inches) Weight ≥...

  • Page 65: Appendix B Regulatory Information

    Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only.

  • Page 66: On The Use Of The System

    Please note: The use of a non-shielded interface cable with this equipment is prohibited. Company name: Getac USA Address: 15495 Sand Canyon Rd., Suite 350 Irvine, CA 92618 USA Phone: 949-681-2900...

  • Page 67: Safety Notices

    Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
  • Page 68 Do not drop or subject the battery to impacts.  Do not penetrate with a nail or strike with a hammer.  Do not directly solder the battery.  Do not disassemble the battery.  Keep the battery away from an extremely low air pressure environment ...
  • Page 69 NORWEGIAN ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. SWEDISH VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
  • Page 70 About the AC Adapter Use only the AC adapter supplied with your computer. Use of another  type of AC adapter will result in malfunction and/or danger. If a ground/earth pin attachment plug on the AC power cord is provided, ...
  • Page 71 If your device is used for long periods, its surface can become very warm.  While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example if you rest the device on your lap, your skin might suffer a low-heat injury.

  • Page 72: On The Use Of The Rf Device

    On the Use of the RF Device USA and Canada Safety Requirements and Notices IMPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the government’s requirements for exposure to radio waves.
  • Page 73 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to  which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. ...

  • Page 74: Europe Marking And Compliance Notices

    Europe Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 2014/53/EU. Danish Dette produkt er i overensstemmelse med det europæiske direktiv 2014/53/EU. Dutch Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU.
  • Page 75 Notices Max power: WiFi 1: 17.5 dBm WiFi 2: 17.5 dBm BT: 10 dBm The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range. UK (NI) Restriction or Requirement in the UK: 5150 to 5350 MHz indoor-use only. Waste Electrical and Electronic Equipment (WEEE) This symbol means that according to local laws and regulations your product and/or its battery shall be disposed of separately...

  • Page 76: Energy Star

    Please reference ENERGY STAR ® related information from http://www.energystar.gov. ® As an ENERGY STAR Partner, Getac Technology Corporation has ® determined that this product meets the ENERGY STAR guidelines for energy efficiency. ® An ENERGY STAR qualified computer uses 70 % less electricity than computers without enabled power management features.
  • Page 77 By using less energy, these products help lower consumers’ utility bills, and prevent greenhouse gas emissions. Getac Product Compliance All Getac products with ENERGY STAR ® logo comply with the ENERGY STAR ®...

  • Page 78: User Notification Of Take-Back Service

    Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible. Getac works with recycling vendors with the highest standards for protecting our environment, ensuring worker safety, and complying with global environmental laws.

  • Page 79: Battery Recycling

    Battery Recycling For the U.S. and Canada only: To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle® is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling.

  • Page 80: California Proposition 65

    California Proposition 65 For California USA: Proposition 65, a California law, requires warnings to be provided to California consumers when they might be exposed to chemical(s) identified by Proposition 65 as causing cancer and birth defects or other reproductive harm. Almost all electronic products contain 1 or more of the chemicals listed under Proposition 65.

  • Page 81: About Battery And External Enclosure Replacement

    The batteries of your product include a battery pack and a button cell (or called RTC battery). Select models have more than one battery pack. All batteries are available from Getac authorized service centers. The battery pack is user-replaceable. Replacement instructions can be found in “Replacing the Battery Pack”...
  • Page 82 To remove the LCD back over: Remove the screws as indicated below. Open the LCD back cover and the LCD frame.

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