Getac S410 User Manual
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Getac S410 User Manual

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S410
USER MANUAL
Rugged Mobile Computing Solution

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Summary of Contents for Getac S410

  • Page 1 S410 USER MANUAL Rugged Mobile Computing Solution...
  • Page 2 All brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 Getting Started ..............1 Getting the Computer Running ..........2 Unpacking ................2 Connecting to AC Power ............3 Turning On and Off the Computer ........4 Taking a Look at the Computer ..........6 Front Components ..............
  • Page 4 Using the WLAN..............29 Using the Bluetooth Feature ..........31 Using the WWAN Feature (Optional) ........ 33 Using the DVD Drive (Optional) ..........37 Inserting and Removing a Disc ........... 38 Using the GPS Feature (Optional) ........... 39 Using the Fingerprint Scanner (Optional) ......40 Enrolling a Fingerprint ............
  • Page 5 Security Menu ..............68 Boot Menu ................69 Exit Menu ................69 Chapter 6 Using Getac Software ............ 70 G-Manager ................71 Quick Button Definition Utility ..........73 Chapter 7 Care and Maintenance ........... 75 Protecting the Computer ............76 Using an Anti-Virus Strategy ..........
  • Page 6 Appendix A Specifications ..............96 Appendix B Regulatory Information ..........98 On the Use of the System ............99 Class B Regulations .............. 99 Safety Notices ..............100 On the Use of the RF Device..........103 USA and Canada Safety Requirements and Notices ..103 European Union CE Marking and Compliance Notices ...

  • Page 7: Chapter 1 Getting Started

    Chapter 1 Getting Started Congratulations on purchasing this rugged computer. This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.

  • Page 8: Getting The Computer Running

    Getting the Computer Running Unpacking After unpacking the shipping carton, you should find these standard items:  S410 notebook computer  AC adapter  Main battery pack  Second battery pack*  AC power cord  Stylus*  Tether*  Screen cleaning cloth ...

  • Page 9: Connecting To Ac Power

    Connecting to AC Power It is suggested that you use AC power when starting up the computer for the very first time. 1. Plug the DC cord of the AC adapter to the power connector of the  computer ( 2.

  • Page 10: Turning On And Off The Computer

    Turning On and Off the Computer Turning On 1. Open the top cover by pulling the cover latch and lifting up the cover. You can tilt the cover forward or backward for optimal viewing clarity. 2. Press the power button ( ).
  • Page 11 Turning Off When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode: Do this... To... Windows 10 Windows 7 Power off Use the Windows Start menu in Click Power ...

  • Page 12: Taking A Look At The Computer

    Taking a Look at the Computer NOTE: Depending on the specific model you purchased, the color and look of your model may not exactly match the graphics shown in this document. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water- , dust-, and fire-proof integrity.

  • Page 13: Rear Components

    Rear Components Component Description See Also  HDMI Connector Connects a HDMI monitor or TV set. P. 56  USB 3.0 Port Connects a USB device, such as a USB P. 54 flash disk, printer, digital camera, joystick, and more. ...

  • Page 14: Right-Side Components

    Right-Side Components Component Description See Also  P. 46 Battery Pack Supplies power to your computer when external power is not connected.  USB 2.0 Port Connects a USB device, such as a USB flash P. 54 disk, printer, digital camera, joystick, and more.

  • Page 15: Left-Side Components

    Left-Side Components Component Description See Also  Stylus Slot For storing the stylus (optional). P. 25  Tether Hole Stylus tethered to this hole.  Multi-purpose Depending on the model, the component can be one of the following: None Second Battery Supplies power to your computer when P.

  • Page 16: Top-Open Components

    Top-open Components Component Description See Also  Microphone Receives sound and voice for the computer.  Camera Lens Allows you to use the camera function. (optional) When the camera lens is in use, the LED beside it lights up.  LCD Screen Displays the output of the computer.
  • Page 17 Component Description See Also Lights red when the optional hard disk P. 89 heater is on. RF (Radio Lights green when the RF radio of any RF Frequency) feature (WLAN/Bluetooth/WWAN) is on.  Contactless Serves as an RFID reader/writer and an NFC P.

  • Page 18: Bottom Components

    Component Description See Also  Fingerprint Serves as the fingerprint verification, P. 37 Scanner preventing unauthorized access to your (optional) computer. Keyboard Serves as the data input device of the P. 15 computer. Touchpad Serves as the pointing device of the P.
  • Page 19 Component Description See Also  Docking Connects to the office or vehicle dock Connector (purchased separately).  Battery Latch Locks the second battery pack (if existing) P. 48 in place.  Battery Hot Lights up if you unlock the battery latch P.

  • Page 20: Operating Your Computer

    Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer.

  • Page 21: Using The Keyboard

    Using the Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys  Cursor-control keys ...

  • Page 22: Numeric Keypad

    NOTE: The word “cursor” refers to the indicator on the screen that lets you know exactly where on your screen anything you type will appear. It can take the form of a vertical or horizontal line, a block, or one of many other shapes.

  • Page 23: Hot Keys

    Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer. Most hot keys operate in a cyclic way. Each time a hot key combination is pressed, it shifts the corresponding function to the other or next choice.

  • Page 24: Windows Keys

    Description Switches the touchscreen function off or on.* Switches the touchpad function off or on. Switches the system sound output off (mute) or on. Switches the display backlight off or on. Serves as the sleep button that you can define with Windows’...

  • Page 25: Using The Touchpad

    Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: You can press Fn+F9 to toggle the touchpad function on or off.  For optimal performance of the touchpad, keep your fingers and the ...

  • Page 26: Touch Gestures For Windows 10

    Here are some common terms that you should know when using the touchpad: Term Action Point Move your finger on the pad until the cursor points to the selection on the screen. Click Press and release the left button. –or– Tap gently anywhere on the pad.

  • Page 27: Configuring The Touchpad

    Configuring the Touchpad You may want to configure the touchpad to suit your needs. For example, if you are a left-handed user, you can swap the two buttons so that you can use the right button as the left button and vice versa. You can also change the size of the on-screen pointer, the speed of the pointer, and so on.

  • Page 28: Using The Touchscreen (Optional)

    Using the Touchscreen (Optional) NOTE: You can press Fn+F8 to toggle the touchscreen function on or off. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use your finger or the included stylus.

  • Page 29: Using Multi-Touch Gestures

    Equivalent Term/Action Mouse Function Drag: Hold the stylus (or finger) on the screen and drag Drag across the screen until reaching your destination. Using Multi-touch Gestures You can interact with your computer by placing two fingers on the screen. The movement of the fingers across the screen creates “gestures,” which send commands to the computer.
  • Page 30 Actions Gestures Descriptions = finger down; = finger up) Press Use press and tap to access the shortcut and Tap menu. Press on target and tap using a second finger. Two- The function is defined by applications that finger support the specific gesture.

  • Page 31: Using The Tether (Optional)

    Using the Tether (Optional) You can purchase a stylus and tether for your computer model. Use the tether to attach the stylus to the computer. 1. Insert one of the tether’s loop ends through the hole of the stylus (as indicated by ...

  • Page 32: Using The Quick Buttons

    Using the Quick Buttons The Quick Buttons allow you to quickly start a program or activate a function. Button Description Remarks Toggles Blackout mode on or off. Default function In Blackout mode, the LCD backlight, keyboard/button backlight, and LED indicators are all turned off; and the sound is muted.
  • Page 33 Button Description Remarks Selects an ECO mode. (For setup information, see Alternative “Advanced Menu” in Chapter 5.) functions Pressing the button brings up the ECO menu as shown below: ECO Menu ECO Off Quick Mode Power Saving Work Mode Select a mode before the ECO menu disappears. You can select a mode by pressing the same button or the arrow key.

  • Page 34: Using Network And Wireless Connections

    Using Network and Wireless Connections Using the LAN The internal 10/100/1000Base-T LAN (Local Area Network) module allows you to connect your computer to a network. It supports data transfer rate up to 1000 Mbps. Select models have a second LAN module so you can connect to two networks at the same time.

  • Page 35: Using The Wlan

    Slide the Wi-Fi switch to the On position. • For Windows 7: Use either Windows Mobility Center or Getac Quick Bar. To open Getac Quick Bar, right-click the Getac Utility icon Windows taskbar and select Quick Bar. Click the WLAN button in the...
  • Page 36 To turn off the WLAN radio: You can turn off the WLAN radio the same way you turn it on. If you want to turn off all wireless radio, slide the RF switch to the OFF position. Connecting to a WLAN Network 1.

  • Page 37: Using The Bluetooth Feature

     Settings  Devices  Bluetooth. Slide the Bluetooth switch to the On position. • For Windows 7: Use Getac Quick Bar. To open Getac Quick Bar, right-click the Getac Utility icon on Windows taskbar and select Quick Bar. Click the Bluetooth button in the Quick Bar (an X over the...

  • Page 38: Connecting To Another Bluetooth Device

    To turn off the Bluetooth radio: You can turn off the Bluetooth radio the same way you turn it on. If you want to turn off all wireless radio, slide the RF switch to the OFF position. Connecting to another Bluetooth Device 1.

  • Page 39: Using The Wwan Feature (Optional)

    Using the WWAN Feature (Optional) A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your computer supports 3G and 4G LTE. NOTE: Your model only supports data transmission; voice transmission is not ...
  • Page 40  Settings  Network & Internet  Airplane mode. Slide the Cellular switch to the On position. • For Windows 7: Use Getac Quick Bar. To open Getac Quick Bar, right-click the Getac Utility icon on Windows taskbar and select Quick Bar.

  • Page 41: Setting Up A Wwan Connection

    Setting up a WWAN Connection 1. Make sure that the SIM card is inserted and the WWAN function is enabled (as described above). 2. Start the WWAN utility software (Skylight). 3. You need to configure the software to match your mobile network operator.
  • Page 42 5. From the list, select the name that matches your operator and firmware. • For the US region, EM/MC7355 firmware is required. The supported operators include ATT, Bell, Roger, Sprint, Telus, and Verizon. If your operator is not one of them, select Generic_US_7355 in the list. •...

  • Page 43: Using The Dvd Drive (Optional)

    Using the DVD Drive (Optional) Select models have a Super Multi drive. The drive can read from and write to CD, DVD+, DVD- and DVD-RAM media. CAUTION: When inserting a disc, do not use force.  Make sure that the disc is correctly inserted into the tray, and then close ...

  • Page 44: Inserting And Removing A Disc

    Inserting and Removing a Disc CAUTION (for models having the touchscreen feature): If the stylus tether is attached to the computer, be careful the tether does not get in the way when you open or close the DVD tray. Follow this procedure to insert or remove a disc: 1.

  • Page 45: Using The Gps Feature (Optional)

    Using the GPS Feature (Optional) GPS (Global Positioning System) technology allows you to pinpoint the geographic location of the computer and use the data for navigational and other purposes. NOTE: You need to install third-party software to take full advantage of the ...

  • Page 46: Using The Fingerprint Scanner (Optional)

    Using the Fingerprint Scanner (Optional) CAUTION: For optimal performance, both the scanning surface and the finger  should be clean and dry. Clean the scanning surface when needed. You can use adhesive tape to remove dirt and oil from the scanner surface. It is not recommended that you use the fingerprint scanner in a below- ...
  • Page 47 3. Follow the onscreen instructions to complete. For Windows 7 1. Log in to Windows as the user whose fingerprint is to be enrolled. 2. Double-click iMD Fingerprint Reader on Windows desktop. 3. In the fingerprint configuration menu, click Add another. 4.

  • Page 48: Fingerprint Login

    NOTE: For detailed information on the program, see the program’s online help. Fingerprint Login NOTE: The fingerprint login process can take a while. This is because the system  has to check hardware devices and security configuration before initiating the fingerprint scanner. The fingerprint scanner has 360-degree readability.

  • Page 49: Using The Contactless Smart Card Reader (Optional)

    When not using an RFID/NFC card, do not leave it within or near the  antenna area. For enhanced applications and customization of the module, contact  your authorized Getac dealer. The NFC reader requires specialized applications. For further  information, ask your system administrator.

  • Page 50: Chapter 3 Managing Power

    Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.

  • Page 51: Ac Adapter

    AC Adapter CAUTION: The AC adapter is designed for use with your computer only. Connecting  the AC adapter to another device can damage the adapter. The AC power cord supplied with your computer is for use in the country ...

  • Page 52: Battery Pack

    Battery Pack The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. The operating time of a fully charged battery pack depends on how you are using the computer. When your applications often access peripherals, you will experience a shorter operating time.

  • Page 53: Initializing The Battery Pack

    It takes approximately2.5 to 3 hours to fully charge one battery pack. For models having both the main battery pack and second battery pack, the two are charged in parallel. CAUTION: After the computer has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again.

  • Page 54: Replacing The Battery Pack

    Battery Icon Battery Level Description Windows 10 Windows 7 The battery charge has reached the low- battery level. Critically The battery charge has reached the critical battery level. By default, Windows will display a notification and put your computer into Hibernation. When the battery is low, the computer’s Battery Indicator ( ) also blinks red to alert you to take actions.
  • Page 55 5. Noting the orientation, insert the new battery pack all the way into the bay. The battery latch should be engaged in the locked position (...

  • Page 56: Hot Swapping The Battery Pack (Optional)

    Hot Swapping the Battery Pack (Optional) “Hot swapping” means you can safely replace the battery pack without shutting down while your computer is running on battery power. This can be done if your computer has another battery power source. In addition to the main battery pack, select models have extra(s) which can be one of the below configurations: Bridge battery (internal component, not user accessible) ...
  • Page 57 After removing the battery pack, do not connect and immediately  disconnect the AC adapter. This will shut down the computer About the Bridge Battery For models having the bridge battery: The bridge battery is not user-replaceable and is invisible to the ...

  • Page 58: Power-Saving Tips

    Power-Saving Tips Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management.  Decrease the LCD brightness to the lowest comfortable level. ...

  • Page 59: Expanding Your Computer

    Chapter 4 Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter.

  • Page 60: Connecting Peripheral Devices

    Connecting Peripheral Devices Connecting a USB Device Your computer has three USB 3.0 ports and one USB 2.0 port for connecting USB devices, such as a digital camera, scanner, printer, modem, and mouse. USB 3.0 USB 2.0 NOTE: Select models have a PowerShare USB port. If needed, you can change the settings and use this port as a standard USB 2.0 port.

  • Page 61: Connecting A Device For Usb Charging (Optional)

    Connecting a Device for USB Charging (Optional) Select models have a PowerShare USB port ( ). You can use this port to charge mobile devices even when the computer is in power-off, sleep, or hibernation state. A connected device is charged by either external power (if the AC adapter is connected) or by the computer’s battery (if the AC adapter is not connected).

  • Page 62: Connecting A Monitor

    Connecting a Monitor If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your computer. Your computer has an HDMI connector. HDMI (High-Definition Multimedia Interface) is an audio/video interface that transmits uncompressed digital data and therefore delivers true HD quality.

  • Page 63: Connecting A Serial Device (Optional)

    Connecting a Serial Device (Optional) Select models have one or two RS232 serial ports for connecting a serial device. COM1 COM2 Connecting an Audio Device For higher audio quality, you can send sound through an external audio device. The audio combo connector is the “4-pole TRRS 3.5mm” type (Apple iPhone Recessed) so you can connect a compatible headset microphone.

  • Page 64: Using Storage And Expansion Cards

    Using Storage and Expansion Cards Using Storage Cards NOTE: You can use only storage cards. Your card reader does not support cards with I/O (input/output) functions such as a wireless network card or Bluetooth card. Your computer has a storage card reader. The card reader is a small drive for reading from and writing to removable storage cards (or called memory cards).

  • Page 65: Using Smart Cards

    Using Smart Cards Your computer has a smart card reader. With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card: 1.

  • Page 66: Using Expresscards (Optional)

    Using ExpressCards (Optional) Select models have an ExpressCard slot. The ExpressCard slot can accommodate a 54 mm (ExpressCard/54) or 34 mm (ExpressCard/34) wide ExpressCard. Typical ExpressCards support a very extensive range of applications including memory, wired and wireless communication cards, and security devices. To insert an ExpressCard: 1.

  • Page 67: Using Pc Cards (Optional)

    Using PC Cards (Optional) Select models have a PC card slot. The PC card slot supports type II card and CardBus specifications. To insert a PC card: 1. Locate the PC card slot on the left side of the computer. 2.

  • Page 68: Changing Or Replacing

    Changing or Replacing Replacing the Hard Disk Drive 1. Turn off the computer and disconnect the AC adapter. 2. Carefully place the computer upside down. 3. Locate the hard disk drive. 4. Slide the hard disk drive latch to the unlocked position ( ...

  • Page 69: Using Bios Setup

    Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand.

  • Page 70: When And How To Use

    When and How to Use You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS  Setup Utility. You want to restore the factory default BIOS settings.  You want to modify some specific settings according to the hardware. ...

  • Page 71: Menu Descriptions

    Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The “Asset Tag” information appears when you have entered the asset number for this computer using the asset management program. The program is provided in the Asset tag folder of the Driver disc.

  • Page 72: Advanced Menu

    Advanced Menu The Advanced menu contains the advanced settings. Wake Up Capability specifies events for waking up the system from S3  (Sleep) state. Any-key Wake Up From S3 State allows any key to wake up the system from S3 (Sleep) state. USB Wake Up From S3 allow a USB device activity to wake up the system from S3 (Sleep) state.
  • Page 73 Button Setup  P1 Function specifies the P1 quick button function to one of these options: – Blackout (See “Using the Quick Buttons” in Chapter 2 for more information.) – Quick Btn (See “Quick Button Definition Utility” in Chapter 6 for more information.) –...

  • Page 74: Security Menu

    Security Menu The Security menu contains the security settings, which safeguard your system against unauthorized use. NOTE: You can set the user password only when the supervisor password has  been set. If both the administrator and user passwords are set, you can enter any ...

  • Page 75: Boot Menu

    Intel Trusted Execution Technology enables utilization of additional  hardware capabilities provided by Intel® Trusted Execution Technology. Boot Menu The Boot menu sets the sequence of the devices to be searched for the operating system. Press the arrow key to select a device on the boot order list and then press –...

  • Page 76: Using Getac Software

    Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs.

  • Page 77: G-Manager

    Monitor the system.  View the GPS information.  Right-click the Getac Utility icon located on Windows taskbar and select G-Manager to start the program. The G-Manager window appears, containing several tabs. NOTE: Depending on your model, the actual items and information...
  • Page 78 Help For detailed information on the program, see the program’s online help.

  • Page 79: Quick Button Definition Utility

    1. Run BIOS Setup program to select Quick Btn for the P1 Function or P2 Function item under the Advanced menu. (See “Advanced Menu” in Chapter 5.) Save and exit the program. 2. Right-click the Getac utility icon on the Windows taskbar and select Quick Button Definition.
  • Page 80 5. A matching program icon will appear in the settings window. NOTE: You can restore the quick buttons to the default settings by clicking Get Default.

  • Page 81: Care And Maintenance

    Chapter 7 Care and Maintenance Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.

  • Page 82: Protecting The Computer

    Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files.

  • Page 83: Taking Care Of The Computer

    Taking Care of the Computer Location Guidelines For optimal performance, use the computer where the recommended  temperature is between 0 °C (32 °F) and 55 °C (131 °F). (Actual operating temperature depends on product specifications.) Avoid placing the computer in a location subject to high humidity, ...

  • Page 84: Cleaning Guidelines

    The screen surface is easily scratched. Do not use paper towels to clean  the display but use the included soft cloth. LCD image sticking occurs when a fixed pattern is displayed on the  screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display.
  • Page 85 Charge the battery pack between 10 °C ~ 30 °C (50 °F ~ 86 °F) temperature  range. A higher environment temperature will cause the battery pack’s temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range.

  • Page 86: Touchscreen Guidelines

    Touchscreen Guidelines Use the finger or stylus on the display. Using a sharp or metallic object  other than your finger or stylus may cause scratches and damage the display, thereby causing errors. Use a soft cloth to remove dirt on the display. The touchscreen surface ...

  • Page 87: When Traveling

    When Traveling Before traveling with your computer, make a backup of your hard disk  data into flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data. Make sure that the battery pack is fully charged. ...

  • Page 88: Chapter 8 Troubleshooting

    Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.

  • Page 89: Preliminary Checklist

    Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem.  Make sure that you turn on all peripheral devices before turning on the ...

  • Page 90: Solving Common Problems

    Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected.  Make sure that the battery is not too hot or cold. Allow time for the ...

  • Page 91: Display Problems

    Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of  power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase brightness. ...

  • Page 92: Hardware Device Problems

    Hardware Device Problems The computer does not recognize a newly installed device. The device may not be correctly configured in the BIOS Setup program.  Run the BIOS Setup program to identify the new type. Make sure if any device driver needs to be installed. (Refer to the ...

  • Page 93: Keyboard And Touchpad Problems

    Keyboard and Touchpad Problems The keyboard does not respond. Try connecting an external keyboard. If it works, contact an authorized  dealer, as the internal keyboard cable might be loose. Water or liquid is spilt into the keyboard. Immediately turn off the computer and unplug the AC adapter. Then ...

  • Page 94: Software Problems

    The computer does not enter Sleep or Hibernation mode immediately. If the computer is performing an operation, it normally waits for the  operation to finish. The computer does not resume from Sleep or Hibernation mode. The computer automatically enters Sleep or Hibernation mode when the ...

  • Page 95: Startup Problems

    Startup Problems When you turn on the computer, it does not seem to respond. If you are using an external AC power, make sure that the AC adapter is  correctly and securely connected. If so, make sure that the electrical outlet works properly.

  • Page 96: Other Problems

    I cannot connect to another WLAN device. Make sure that the WLAN feature is turned on.  Make sure that the SSID setting is the same for every WLAN device in the  network. Your computer is not recognizing changes. Restart the computer. ...
  • Page 97 After you have performed everything as described above and still have  the incorrect date and time every time you turn on the computer, the RTC (Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery.

  • Page 98: Resetting The Computer

    Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the computer Reset the computer by any of these methods: Press Ctrl+Alt+Del on the keyboard.

  • Page 99: System Recovery

    System Recovery System Restore, Recovery, or Reset (for Windows 10 Models) Click  Settings  Update & security. You have several options. System Restore  This option allows you to restore Windows to an earlier point in time if you have created a restore point. Recover from a drive ...
  • Page 100 1. Connect the AC adapter. 2. Turn on the computer. During system startup when the logo screen appears, press Ctrl + Alt + F2 keys for four second. 3. In the screen that appears, select Recovery to start the recovery process. 4.

  • Page 101: Using The Driver Disc (Optional)

    Using the Driver Disc (Optional) NOTE: You can download the latest drivers and utilities from Getac website http://www.getac.com  Support. The Driver disc contains drivers and utilities required for specific hardware in your computer. Since your computer comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc.

  • Page 102: Appendix A Specifications

    Appendix A Specifications NOTE: Specifications are subject to change without any prior notice. Parts Specifications Skylake-U Intel® Core™ i3/i5/i7 processor BIOS 16MB, supporting UEFI, ACPI, and TPM Up to 16GB DDR3L SDRAM, 2 slots, 1866MHz/1600MHz Display Panel 14-inch (16:9) wide TFT LCD, resolution up to 1366×768 WXGA or 1920x1080 FHD (option),dimmer mode, blackout mode, capacitive multi-touch (option) Controller...
  • Page 103 Parts Specifications Wireless LAN + Integrated 802.11ac WLAN, IEEE 802.11a/b/g/n compatible, Bluetooth Bluetooth 4.2 + EDR GPS (option) UART WWAN (option) 3G/4G LTE, external accessible SIM card slot Web CAM (option) FHD Webcam Contactless smart card UART interface, ISO15693, ISO14443A/B, Felica, Mifare reader (option) Security Kensington lock...

  • Page 104: Appendix B Regulatory Information

    Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only.

  • Page 105: On The Use Of The System

    On the Use of the System Class B Regulations Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 106: Safety Notices

    Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
  • Page 107 paristo ainoastaan valmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. ENGLISH CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions.
  • Page 108 Do not use the adapter if the cord becomes damaged.  Do not attempt to service the unit. There are no serviceable parts inside.  Replace the unit if it is damaged or exposed to excess moisture. About the DC Fan WARNING: Hazardous moving parts.

  • Page 109: On The Use Of The Rf Device

    On the Use of the RF Device USA and Canada Safety Requirements and Notices MPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the government’s requirements for exposure to radio waves.
  • Page 110 expense. The user is encouraged to try one or more of the following corrective measures: Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to ...

  • Page 111: European Union Ce Marking And Compliance Notices

    European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999/5/EC. Danish Dette produkt er i overensstemmelse med det europæiske direktiv 1999/5/EC. Dutch Dit product is in navolging van de bepalingen van Europees Directief 1999/5/EC.

  • Page 112: User Notification Of Take-Back Service

    Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible. Getac works with recycling vendors with the highest standards for protecting our environment, ensuring worker safety, and complying with global environmental laws.

  • Page 113: Energy Star 6.1

    Please reference ENERGY STAR ® related information from http://www.energystar.gov. ® As an ENERGY STAR Partner, Getac Technology Corporation has determined ® that this product meets the ENERGY STAR guidelines for energy efficiency. ® An ENERGY STAR qualified computer uses 70 % less electricity than computers without enabled power management features.
  • Page 114 Getac Product Compliance ® ® All Getac products with ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default. As ® recommended by the ENERGY STAR...

  • Page 115: Battery Recycling

    Battery Recycling For the U.S. and Canada only: To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle® is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling.

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