iCoolsport 2 Series Owner's Manual page 34

Technical Support
Before contacting iCoolsport, please make sure you have read through the entire manual. Most issues
can usually be fixed via email, alternatively, we can offer a factory repair or we can assist in arranging
for a local repair agent to do repair works. We will always do our best to get back to you on the same
day, however please allow up to 72 hours due to time zone differences.
YOUR MIPOD IS COVERED AGAINST DEFECTS FOR
A PERIOD OF UP TO 12 MONTHS FROM DATE OF
PURCHASE.
THIS WARRANTY EXCLUDES DAMAGE CAUSE BY
ABUSE OR NEGLECT. PLEASE READ ALL CONDITIONS
ON THE WARRANTY TERMS STATEMENT AVAILABLE
ON OUR WEBSITE.
Obtaining Warranty Service
Any claim under this warranty must be made within 12
(twelve) months of the date of purchase of the product to
iCool (Australia) Pty Ltd. Proof of purchase must be supplied
when applying for warranty.
Go to www.icoolsport.com/warranty for more details and
send the Support Request Form (available in the next page) to
support@icoolsport.com with a copy of your original invoice.
To check if your product fault is covered by our Standard One
Year Warranty, please check the Product Warranty Statement
available on our website.
iCoolsport may offer assistance via email to fix your issue,
recommend a local repair service or ask for the unit to be
shipped back for repair.
Any repair does not extend the warranty period.
34
Local Repair
All local repairs must be approved in writing by iCool and if
your unit is still under warranty, we will pay our set fee for the
service. iCool will not pay for service where the cost of the
work was not pre-approved in writing by iCool.
Out of Warranty ? No problem!
If your unit is no longer covered under warranty, you can
still email us for support. For fast service, we recommend
contacting your local refrigeration technician and they can
contact us if they need any guidance.
Online Support
Go to www.icoolsport.com/support and select from the wide
range of troubleshooting articles prior to contacting iCool
Support.
If your issue is not listed on the website, please fill out the
Support Request Form and email it to our friendly Support
Team at support@icoolsport.com.
Please allow up to 72 hours for us to get back to you due to
time zone difference but we will of course get back to you
much sooner in most cases.