Dell Inspiron 14 3000 Service Manual
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Dell Inspiron 14 3000 Service Manual

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Inspiron 14 3000
Service Manual
Regulatory Model: P76G
Regulatory Type: P76G002
August 2019
Rev. A01

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Summary of Contents for Dell Inspiron 14 3000

  • Page 1 Inspiron 14 3000 Service Manual Regulatory Model: P76G Regulatory Type: P76G002 August 2019 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................8 Screw list....................................9 Chapter 2: After working inside your computer................10 Chapter 3: Removing the battery....................11 Procedure..................................... 11 Chapter 4: Replacing the battery....................12 Procedure.....................................12 Chapter 5: Removing the optical drive..................
  • Page 4 Procedure....................................24 Post-requisites................................... 24 Chapter 13: Removing the hard drive................... 25 Prerequisites..................................25 Procedure....................................25 Chapter 14: Replacing the hard drive................... 27 Procedure.................................... 27 Post-requisites................................... 27 Chapter 15: Removing the wireless card..................28 Prerequisites..................................28 Procedure....................................28 Chapter 16: Replacing the wireless card..................29 Procedure....................................29 Post-requisites...................................29 Chapter 17: Removing the I/O board....................30 Prerequisites..................................30...
  • Page 5 Procedure....................................38 Post-requisites................................... 38 Chapter 25: Removing the fan..................... 39 Prerequisites..................................39 Procedure....................................39 Chapter 26: Replacing the fan..................... 40 Procedure....................................40 Post-requisites...................................40 Chapter 27: Removing the power-button board................41 Prerequisites..................................41 Procedure.....................................41 Chapter 28: Replacing the power-button board................42 Procedure....................................42 Post-requisites................................... 42 Chapter 29: Removing the display assembly................43 Prerequisites..................................43 Procedure....................................43 Chapter 30: Replacing the display assembly................
  • Page 6 Procedure....................................52 Post-requisites...................................52 Chapter 37: Removing the display hinges..................53 Prerequisites..................................53 Procedure....................................53 Chapter 38: Replacing the display hinges..................54 Procedure....................................54 Post-requisites...................................54 Chapter 39: Removing the display cable..................55 Prerequisites..................................55 Procedure....................................55 Chapter 40: Replacing the display cable..................57 Procedure....................................57 Post-requisites................................... 57 Chapter 41: Removing the system board..................58 Prerequisites..................................58 Procedure....................................58 Chapter 42: Replacing the system board..................61...
  • Page 7 Procedure....................................68 Post-requisites...................................68 Chapter 49: Removing the palm rest................... 69 Prerequisites..................................69 Procedure....................................69 Chapter 50: Replacing the palm rest................... 70 Procedure....................................70 Post-requisites................................... 70 Chapter 51: Diagnostics....................... 71 Chapter 52: Getting help and contacting Dell................73 Contents...

  • Page 8: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Screw List

    ● Plastic scribe Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest assembly M2.5x8 Base cover Palm-rest assembly M2x5 Base cover Palm-rest assembly M2x2 Display hinges Display back-cover and M2.5x2.5 antenna assembly Display panel Display-back cover and M2x3...

  • Page 10: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Chapter 3: Removing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Turn the computer over and slide the battery latch to the unlock position. You can hear a click sound when the battery is unlocked.

  • Page 12: Chapter 4: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the tabs on the battery into the slots on the battery bay and snap the battery into place.

  • Page 13: Chapter 5: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure 1. Remove the screw (M2x5) that secures the optical-drive assembly to the base cover.
  • Page 14 6. Pull the optical-drive bezel carefully to remove it from the optical drive. Removing the optical drive...

  • Page 15: Chapter 6: Replacing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.

  • Page 16: Chapter 7: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure 1. Using a plastic scribe, gently release the tabs that secure the keyboard to the palm-rest assembly.
  • Page 17 Removing the keyboard...

  • Page 18: Chapter 8: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: If you are installing a new keyboard, fold the cables the same way they are folded on the old keyboard.

  • Page 19: Chapter 9: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.
  • Page 20 8. Close the display, and turn the computer over. 9. Using a plastic scribe, pry the base cover off the palm-rest assembly. 10. Lift the base cover off the palm-rest assembly. 11. Release the optical-drive interposer from the tabs, and remove it from the base cover. Removing the base cover...
  • Page 21 Removing the base cover...

  • Page 22: Chapter 10: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the optical-drive interposer into the tabs on the base cover and snap it into place.

  • Page 23: Chapter 11: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 24: Chapter 12: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the notch on the memory module with the tab on the memory-module slot.

  • Page 25: Chapter 13: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 26 Removing the hard drive...

  • Page 27: Chapter 14: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 28: Chapter 15: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 29: Chapter 16: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 30: Chapter 17: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 31: Chapter 18: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts, place the I/O board on the palm-rest assembly and snap the I/O board into place.

  • Page 32: Chapter 19: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 33: Chapter 20: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.

  • Page 34: Chapter 21: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 35: Chapter 22: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts, place the speakers on the palm-rest assembly.

  • Page 36: Chapter 23: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 37 Removing the heat sink...

  • Page 38: Chapter 24: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 39: Chapter 25: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 40: Chapter 26: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the fan on the palm-rest assembly. 2. Align the screw holes on the fan with the screw holes on the palm-rest assembly.

  • Page 41: Chapter 27: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 42: Chapter 28: Replacing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the power-button board under the tab on the palm-rest assembly.

  • Page 43: Chapter 29: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.
  • Page 44 7. Remove the three screws (M2.5x8) that secure the display-hinge brackets to the palm-rest assembly. 8. Carefully lift the display assembly from the palm-rest assembly. 9. Carefully place the display assembly on a clean and flat surface. Removing the display assembly...

  • Page 45: Chapter 30: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the palm-rest assembly at the edge of the table.

  • Page 46: Chapter 31: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 47: Chapter 32: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.

  • Page 48: Chapter 33: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.
  • Page 49 Removing the display panel...

  • Page 50: Chapter 34: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Connect the display cable to the display-panel connector on the display panel.

  • Page 51: Chapter 35: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 52: Chapter 36: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Connect the camera cable to the camera module. 2. Using the alignment post, place the camera on the display back-cover and antenna assembly.

  • Page 53: Chapter 37: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 54: Chapter 38: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 55: Chapter 39: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.
  • Page 56 Removing the display cable...

  • Page 57: Chapter 40: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Route the display cable through the routing guides on the display back-cover and antenna assembly.

  • Page 58: Chapter 41: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 59 4. Open the latch, and disconnect the hard-drive cable from the system board. 5. Open the latch, and disconnect the I/O-board cable from the system board. 6. Disconnect the speaker cable from the system board. 7. Open the latch, and disconnect the touch-pad cable from the system board. 8.
  • Page 60 Removing the system board...

  • Page 61: Chapter 42: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 62: Chapter 43: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.
  • Page 63 6. Remove the six screws (M2x3) that secure the touch-pad board to the palm-rest assembly. 7. Lift the touch-pad board off the palm-rest assembly. 8. Lift the touch pad off the palm-rest assembly. Removing the touch pad...

  • Page 64: Chapter 44: Replacing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide and replace the touch pad into its slot on the palm-rest assembly.

  • Page 65: Chapter 45: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 66: Chapter 46: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 67: Chapter 47: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 68: Chapter 48: Replacing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover on a flat surface. Post-requisites 1.

  • Page 69: Chapter 49: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the battery. 2. Remove the optical drive.

  • Page 70: Chapter 50: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites 1.

  • Page 71: Chapter 51: Diagnostics

    Diagnostics Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
  • Page 72 ● Solid white — Camera is in use. ● Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white — Caps Lock enabled. ● Off — Caps Lock disabled. Diagnostics...

  • Page 73: Chapter 52: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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