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3000 Series
Computer Model: Inspiron 14–3451
Regulatory Model: P60G
Regulatory Type: P60G002

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   Summary of Contents for Dell Inspiron 14

  • Page 1: Service Manual

    Inspiron 14 3000 Series Service Manual Computer Model: Inspiron 14–3451 Regulatory Model: P60G Regulatory Type: P60G002...

  • Page 2

    WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before working inside your computer........10 .....................10 Before you begin ....................10 Safety instructions ..................11 Recommended tools After working inside your computer........13 Removing the battery............... 14 ......................14 Procedure Replacing the battery..............15 ......................15 Procedure Removing the base cover............16 ..................... 16 Prerequisites ......................16 Procedure...

  • Page 4: Table Of Contents

    Removing the memory modules..........22 .....................22 Prerequisites ......................22 Procedure Replacing the memory modules..........24 ......................24 Procedure ....................25 Post-requisites Removing the wireless card............ 26 .....................26 Prerequisites ......................26 Procedure Replacing the wireless card.............28 ......................28 Procedure ....................28 Post-requisites Removing the keyboard............

  • Page 5: Table Of Contents

    Removing the touch pad............39 .....................39 Prerequisites ......................39 Procedure Replacing the touch pad............42 ......................42 Procedure ....................42 Post-requisites Removing the power-button board........43 .....................43 Prerequisites ......................43 Procedure Replacing the power-button board........45 ......................45 Procedure ....................45 Post-requisites Removing the speakers............

  • Page 6: Table Of Contents

    Removing the system board............52 .....................52 Prerequisites ......................52 Procedure Replacing the system board............ 55 ......................55 Procedure ....................55 Post-requisites Removing the coin-cell battery..........57 .....................57 Prerequisites ......................57 Procedure Replacing the coin-cell battery..........59 ......................59 Procedure ....................59 Post-requisites Removing the thermal-cooling assembly......60 ....................

  • Page 7: Table Of Contents

    Removing the display assembly..........66 ....................66 Prerequisites ......................66 Procedure Replacing the display assembly..........71 ......................71 Procedure ....................71 Post-requites Removing the display bezel.............72 .....................72 Prerequisites ......................72 Procedure Replacing the display bezel.............74 ......................74 Procedure ....................74 Post-requisites Removing the display panel............ 75 .....................75 Prerequisites ......................75...

  • Page 8: Table Of Contents

    Removing the display back-cover..........82 ....................82 Prerequisites ......................82 Procedure Replacing the display back-cover..........84 ......................84 Procedure ....................84 Post-requisites Removing the camera...............85 .....................85 Prerequisites ......................85 Procedure Replacing the camera............... 87 ......................87 Procedure ....................87 Post-requisites Removing the power-adapter port........88 ....................

  • Page 9

    Getting help and contacting Dell........... 95 ..................95 Self-help resources ....................95 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at dell.com/regulatory_compliance.

  • Page 12

    • Philips screwdriver • Plastic scribe...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 14: Inspiron

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Slide the battery-release latch to the unlock position.

  • Page 15: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Place the battery in the battery bay and snap the battery into place.

  • Page 16: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure Remove the screws that secure the base cover to the computer base.

  • Page 17: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

  • Page 18: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

  • Page 19

    Lift the hard-drive assembly off the computer base. screws (4) hard-drive assembly hard-drive cable latch Remove the screws that secure the hard-drive bracket to the hard-drive assembly. Lift the hard-drive bracket off the hard-drive assembly.

  • Page 20

    Disconnect the interposer from the hard drive. screws (4) hard-drive bracket hard drive interposer...

  • Page 21: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Connect the interposer to the hard drive.

  • Page 22: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 23

    Slide and remove the memory module from the memory-module slot. securing clips (2) memory module...

  • Page 24: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 25: Post-requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. notch memory module securing clips (2) Post-requisites Replace the...

  • Page 26: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 27

    Slide and lift the wireless card off the wireless-card slot. antenna cables (2) wireless card screw notch wireless-card slot...

  • Page 28: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 29: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure Using a plastic scribe, gently release the tabs that secure the keyboard to...

  • Page 30

    Carefully turn the keyboard over and place it on the palm-rest assembly. tabs (5) plastic scribe keyboard palm-rest assembly Lift the latch and disconnect the keyboard cable from the system board.

  • Page 31

    Lift the keyboard along with the cable off the palm-rest assembly. latch keyboard cable keyboard palm-rest assembly...

  • Page 32: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the keyboard cable into the system board and press down on the latch to secure the cable.

  • Page 33: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the back cover.

  • Page 34

    Lift the latches and disconnect the touch-pad cable and power-button cable from the system board. power-button cable screws (5) palm-rest assembly computer base touch-pad cable latches (2) Close the display and turn the computer over. Remove the screws that secure the palm-rest assembly to the computer base.

  • Page 35

    Disconnect the speaker cable from the system board. screws (8) computer base speaker cable...

  • Page 36

    Lift the computer base and pry the palm-rest assembly off the computer base using a plastic scribe. computer base palm-rest assembly plastic scribe Turn the computer over and open the display as far as possible.

  • Page 37

    Lift the palm-rest assembly at an angle and remove it from the computer base. palm-rest assembly computer base Follow the procedure from step 1 to step 6 in “Removing the touch pad”. 10 Follow the procedure from step 1 to step 4 in “Removing the power- button board”.

  • Page 38: Replacing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Follow the procedure from step 1 to step 3 in “Replacing the speakers”.

  • Page 39: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 40

    Lift the touch-pad bracket off the palm-rest assembly. touch-pad bracket screws (3) Lift the latch and disconnect the touch-pad cable from the touch pad. Peel off the tape that secures the touch pad to the palm-rest assembly.

  • Page 41

    Lift the touch pad off the palm-rest assembly. tape palm-rest assembly latch touch-pad cable...

  • Page 42: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm-rest assembly and keep the touch pad in place.

  • Page 43: Removing The Power-button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 44

    Slide and remove the power-button board along with the cable from under the tab on the palm-rest assembly. screw power-button board power-button board cable...

  • Page 45: Replacing The Power-button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the power-button board under the tab on the palm-rest assembly and align the screw hole on the power-button board with the screw hole on the palm-rest assembly.

  • Page 46: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 47

    Lift the speakers, along with the cable, off the palm-rest assembly. palm-rest assembly speaker cable speakers (2)

  • Page 48: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Using the alignment posts, adhere the speakers to the palm-rest assembly.

  • Page 49: Removing The I/o Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 50

    Lift and slide the I/O board from under the tab on the computer base. screw I/O board latch I/O-board cable...

  • Page 51: Replacing The I/o Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the I/O board under the tab on the computer base and align the screw hole on the I/O board with the screw hole on the computer base.

  • Page 52: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 53

    Disconnect the power-adapter port cable from the system board. power-adapter port cable display cable tape latches (2) system board I/O-board cable Remove the screw that secures the system board to the computer base.

  • Page 54

    Lift the system board off the computer base. system board screw Turn the system board over. Remove the coin-cell battery. Follow the procedure from step 1 to step 3 in “Removing thermal-cooling assembly”.

  • Page 55: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 56

    Replace the memory modules. Follow the procedure from step 4 to step 6 in “Replacing the hard drive”. Replace the base cover. Replace the battery.

  • Page 57: Removing The Coin-cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS settings to default. It is recommended that you note the BIOS settings before removing the coin-cell battery.

  • Page 58

    battery socket coin-cell battery plastic scribe system board...

  • Page 59: Replacing The Coin-cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.

  • Page 60: Removing The Thermal-cooling Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 61

    Lift the thermal-cooling assembly off the system board. fan cable system board thermal-cooling assembly captive screws (4) Follow the procedure from step 1 to step 3 in “Removing the fan”.

  • Page 62: Replacing The Thermal-cooling Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Follow procedure from step 1 to step 3 in “Replacing the fan”.

  • Page 63: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 64

    Turn the thermal-cooling assembly over. screws (4) thermal-cooling assembly Lift the fan off the thermal-cooling assembly. thermal-cooling assembly...

  • Page 65: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the fan on the thermal-cooling assembly. Turn the thermal-cooling assembly over.

  • Page 66: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 67

    Slide the antenna cables into the slot on the computer base. antenna cables (2) computer base Turn the computer over and open the display. Lift the latch and disconnect the I/O-board cable from the I/O board.

  • Page 68

    Remove the I/O-board cable from the computer base. display assembly computer base I/O-board cable latch Note the antenna cable routing and remove the antenna cable from its routing guides on the computer base.

  • Page 69

    Note the display cable routing and remove the display cable from its routing guides on the computer base. display assembly display cable computer base antenna cables (2) Remove the screws that secure the display hinges to the computer base.

  • Page 70

    Lift the display assembly off the computer base. display assembly screws (2) hinges (2)

  • Page 71: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the computer base.

  • Page 72: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 73

    Lift the display bezel off the display assembly. display bezel display panel...

  • Page 74: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.

  • Page 75: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 76

    Turn the display panel over and place it on a clean surface. screws (4) display panel Peel off the tape that secures the display cable to the display panel.

  • Page 77

    Lift the latch and disconnect the display cable from the display-back cover. display panel latch display cable tape display back-cover...

  • Page 78: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the display panel face down on a clean and flat surface. Slide the display cable into the display panel and press down on the latch to secure the cable.

  • Page 79: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 80

    Lift the display hinges off the display back-cover. screws (6) display hinges (2) display back-cover...

  • Page 81: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover.

  • Page 82: Removing The Display Back-cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 83

    display back-cover...

  • Page 84: Replacing The Display Back-cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the display back-cover on a clean and flat surface. Post-requisites...

  • Page 85: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 86

    Disconnect the camera cable from the camera and remove the camera from the display-back cover. display back-cover camera plastic scribe camera cable...

  • Page 87: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Connect the camera cable to the camera. Adhere the camera to the display back-cover.

  • Page 88: Removing The Power-adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 89

    Lift the power-adapter port along with the cable off the computer base. screw power-adapter port cable routing guide power-adapter port...

  • Page 90: Replacing The Power-adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the power-adapter port into the slot on the computer base. Replace the screw that secures the power-adapter port to the computer base.

  • Page 91: Removing The Computer Base

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.

  • Page 92

    computer base...

  • Page 93: Replacing The Computer Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the computer base on a clean and flat surface. Post-requisites Follow the procedure from step 1 to step 3 in “Replacing the power-...

  • Page 94: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to dell.com/support. Click Product Support, enter the Service Tag of your laptop and click Submit.

  • Page 95: Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these online self-help resources: Self-Help Information Self-Help Options Windows 8.1—Open the Search Accessing Windows Help charm, type Help and Support in the search box and press Enter.

  • Page 96

    NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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