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Dell Inspiron 14 3000 Service Manual

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Inspiron 14 3000
Service Manual
Computer Model: Inspiron 14-3468
Regulatory Model: P60G
Regulatory Type: P60G004

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Summary of Contents for Dell Inspiron 14 3000

  • Page 1 Inspiron 14 3000 Service Manual Computer Model: Inspiron 14-3468 Regulatory Model: P60G Regulatory Type: P60G004...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents Before working inside your computer........10 .....................10 Before you begin ....................10 Safety instructions ..................11 Recommended tools ......................12 Screw list After working inside your computer........13 Removing the battery............... 14 ......................14 Procedure Replacing the battery..............15 ......................15 Procedure Removing the base cover............16 .....................
  • Page 4 Removing the memory modules..........22 .....................22 Prerequisites ......................22 Procedure Replacing the memory modules..........24 ......................24 Procedure ....................25 Post-requisites Removing the wireless card............ 26 .....................26 Prerequisites ......................26 Procedure Replacing the wireless card.............28 ......................28 Procedure ....................28 Post-requisites Removing the keyboard............
  • Page 5 Removing the touch pad............39 .....................39 Prerequisites ......................39 Procedure Replacing the touch pad............42 ......................42 Procedure ....................42 Post-requisites Removing the power-button board........43 .....................43 Prerequisites ......................43 Procedure Replacing the power-button board........45 .......................45 Procedures ....................45 Post-requisites Removing the speakers............46 ....................
  • Page 6 Removing the system board............52 .....................52 Prerequisites ......................52 Procedure Replacing the system board............ 55 ......................55 Procedure ....................55 Post-requisites Removing the coin-cell battery..........57 .....................57 Prerequisites ......................57 Procedure Replacing the coin-cell battery..........59 ......................59 Procedure ....................59 Post-requisites Removing the heat sink............60 ....................
  • Page 7 Removing the display assembly..........66 ....................66 Prerequisites ......................66 Procedure Replacing the display assembly..........71 ......................71 Procedure ....................71 Post-requisites Removing the display bezel.............72 .....................72 Prerequisites ......................72 Procedure Replacing the display bezel.............74 ......................74 Procedure ....................74 Post-requisites Removing the display panel............ 75 .....................75 Prerequisites ......................75...
  • Page 8 Removing the display back-cover..........82 ....................82 Prerequisites ......................82 Procedure Replacing the display back-cover..........84 ......................84 Procedure ....................84 Post-requisites Removing the camera...............85 .....................85 Prerequisites ......................85 Procedure Replacing the camera............... 87 ......................87 Procedure ....................87 Post-requisites Removing the power-adapter port........88 ....................
  • Page 9 System diagnostic lights............95 Getting help and contacting Dell........... 97 ..................97 Self-help resources ....................98 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 12: Screw List

    • Plastic scribe Screw list Component Secured to Screw type Quantity Computer base M2.5x5 Display hinge Computer base M2.5x5 Display hinge Display back-cover and M2.5x2.5 antenna assembly Display panel Display back-cover and M2x3 antenna assembly Cooling assembly M1.6x3 Hard-drive assembly Computer base M2.5x5 Hard-drive bracket...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 14: Removing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Slide the battery-release latch to the unlocked position.

  • Page 15: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Place the battery in the battery bay and snap the battery into place.

  • Page 16: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure Remove the screws that secure the base cover to the computer base.

  • Page 17: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

  • Page 18: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 19 Lift the hard-drive assembly off the computer base. screws (4) hard-drive assembly hard-drive cable latch Remove the screws that secure the hard-drive bracket to the hard drive. Lift the hard-drive bracket off the hard drive.
  • Page 20 Disconnect the interposer from the hard drive. screws (4) hard-drive bracket hard drive interposer...

  • Page 21: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Connect the interposer to the hard drive.

  • Page 22: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 23 Slide and remove the memory module from the memory-module slot. securing clips (2) memory module...

  • Page 24: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 25: Post-Requisites

    Slide the memory module firmly into the slot and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. notch memory module securing clips (2) Post-requisites Replace the base...

  • Page 26: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 27 Slide and remove the wireless card from the wireless-card slot. antenna cables (2) wireless card screw notch wireless-card slot...

  • Page 28: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 29: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure Using a plastic scribe, gently release the tabs that secure the keyboard to...
  • Page 30 Carefully turn the keyboard over and place it on the palm-rest assembly. tabs (5) plastic scribe keyboard palm-rest assembly Open the latch and disconnect the keyboard cable from the system board.
  • Page 31 Lift the keyboard, along with its cable, off the palm-rest assembly. latch keyboard cable keyboard palm-rest assembly...

  • Page 32: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the keyboard cable into the system board and close the latch to secure the cable.

  • Page 33: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 34 Open the latches and disconnect the touch-pad cable and power-button cable from the system board. power-button cable screws (5) palm-rest assembly computer base touch-pad cable latches (2) Close the display and turn the computer over. Remove the screws that secure the palm-rest assembly to the computer base.
  • Page 35 Disconnect the speaker cable from the system board. screws (8) computer base speaker cable...
  • Page 36 Lift the computer base and, using a plastic scribe, pry the palm-rest assembly off the computer base. computer base palm-rest assembly plastic scribe Turn the computer over and open the display as far as possible.
  • Page 37 Lift the palm-rest assembly at an angle and remove it from the computer base. palm-rest assembly computer base Remove the touch pad. 10 Remove the power-button board. 11 Remove the speakers.

  • Page 38: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Replace the speakers. Replace the power-button board.

  • Page 39: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 40 Lift the touch-pad bracket off the palm-rest assembly. touch-pad bracket screws (3) Open the latch and disconnect the touch-pad cable from the touch pad. Peel off the tape that secures the touch pad to the palm-rest assembly.
  • Page 41 Lift the touch pad off the palm-rest assembly. tape palm-rest assembly latch touch-pad cable...

  • Page 42: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm-rest assembly.

  • Page 43: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 44 Slide and remove the power-button board, along with its cable, from under the tab on the palm-rest assembly. screw power-button board power-button board cable...

  • Page 45: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedures Slide the power-button board under the tab on the palm rest and align the screw hole on the power-button board with the screw hole on the palm-rest assembly.

  • Page 46: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 47 Lift the speakers, along with the speaker cable, off the palm-rest assembly. palm-rest assembly speaker cable speakers (2)

  • Page 48: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, adhere the speakers to the palm-rest assembly.

  • Page 49: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 50 Lift and slide the I/O board from under the tab on the computer base. screw I/O board latch I/O-board cable...

  • Page 51: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the I/O board under the tab on the computer base and align the screw hole on the I/O board with the screw hole on the computer base.

  • Page 52: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 53 Disconnect the power-adapter port cable from the system board. power-adapter port cable display cable tape latch system board I/O-board cable Remove the screw that secures the system board to the computer base.
  • Page 54 Lift the system board off the computer base. system board screw Turn the system board over. Remove the coin-cell battery. Follow the procedure from step 1 to step 3 in “Removing the heat sink”.

  • Page 55: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 56 Follow the procedure from step 4 to step 6 in “Replacing the hard drive”. Replace the base cover. Replace the battery.

  • Page 57: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 58 system board plastic scribe coin-cell battery battery socket...

  • Page 59: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.

  • Page 60: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 61 Lift the cooling assembly off the system board. captive screws (6) system board cooling assembly fan cable Follow the procedure from step 1 to step 4 in “Removing the fan”.

  • Page 62: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 63: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 64 Turn the cooling assembly over. cooling assembly screws (3) Peel off the tape that secures the fan to the heat sink. Lift the fan off the heat sink. tape heat sink...

  • Page 65: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the fan on the heat sink. Adhere the tape that secures the fan to the heat sink.

  • Page 66: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 67 Slide the antenna cables into the slot on the computer base. antenna cables (2) computer base Turn the computer over and open the display. Open the latch and disconnect the I/O-board cable from the I/O board.
  • Page 68 Remove the I/O-board cable from the computer base. display assembly computer base I/O-board cable latch Note the antenna cable routing and remove the antenna cables from the routing guides on the computer base.
  • Page 69 Note the display cable routing and remove the cable from its routing guides on the computer base. display assembly display cable computer base antenna cables (2) Remove the screws that secure the display hinges to the computer base.
  • Page 70 Lift the display assembly off the computer base. display assembly screws (2) hinges (2)

  • Page 71: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the computer base.

  • Page 72: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 73 Lift the display bezel off the display assembly. display bezel display panel...

  • Page 74: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.

  • Page 75: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Replace the base cover.
  • Page 76 Turn the display panel over and place it on a clean surface. screws (4) display panel Peel off the tape that secures the display cable to the display panel.
  • Page 77 Open the latch and disconnect the display cable from the display-back cover. display panel latch display cable tape display back-cover...

  • Page 78: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display panel face down on a clean and flat surface. Slide the display cable into the display panel and close the latch to secure the cable.

  • Page 79: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Replace the base cover.
  • Page 80 Lift the display hinges off the display back-cover. screws (6) display hinges (2) display back-cover...

  • Page 81: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover.

  • Page 82: Removing The Display

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Replace the base cover.
  • Page 83 display back-cover...

  • Page 84: Replacing The Display

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display back-cover on a clean and flat surface. Post-requisites...

  • Page 85: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 86 Disconnect the camera cable from the camera and remove the camera from the display-back cover. display back-cover camera plastic scribe camera cable...

  • Page 87: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the camera cable to the camera. Adhere the camera to the display back-cover.

  • Page 88: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 89 Lift the power-adapter port, along with its cable, off the computer base. screw power-adapter port cable routing guide power-adapter port...

  • Page 90: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the power-adapter port into the slot on the computer base. Replace the screw that secures the power-adapter port to the computer base.

  • Page 91: Removing The Computer Base

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 92 computer base...

  • Page 93: Replacing The Computer Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the computer base on a clean and flat surface. Post-requisites Follow the procedure from step 1 to step 3 in “Replacing the power-...

  • Page 94: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 95: System Diagnostic Lights

    System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
  • Page 96 Light pattern Problem description Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use. •...

  • Page 97: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 98: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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14-3468

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