Holding Calls - Mitel 6863 Quick Reference Manual

Holding calls

1. Press On-Hold Music key to put the call on hold and play on-hold music, if that is
configured.
2. Press On-Hold Music key again to resume the hold call.
Conference
1. When a call is established with one party, press the Menu key and select the
Conference option.
2. Enter the number to the third party.
3. Press Dial. The other party is put on hold.
4. After the third party has answered: press the Menu key and select the Conference
option to start the conference.
Presence
1. Press the Menu key and select Presence.
2. Select your preferred presence, and press Enter.
The selected presence state will be displayed in a few seconds.
3. Press the Presence shortkey to change back to the selected shortkey option, for
example Office.
The presence states listed in the menu are configured by the system administrator.
Contact your administrator to add a presence state.
Recording
Record a call
1. Press the Recording key.