Suzuki ACROSS Owner's Manual page 44

NOTICE
●
Do not leave your smartphone in
the vehicle. In particular, high tem-
peratures inside the vehicle may
damage the smartphone.
Troubleshooting
If you are experiencing difficulties with Apple CarPlay/Android Auto, check
the following table.
Symptom
An Apple CarPlay/Android
Auto connection cannot be
established.
2-3. Apple CarPlay/Android Auto
●
Do not push down on or apply
unnecessary pressure to the smart-
phone while it is connected as this
may damage the smartphone or its
terminal.
●
Do not insert foreign objects into
the port as this may damage the
smartphone or its terminal.
Solution
Check if the device supports Apple CarPlay/Android
Auto.
Check Apple CarPlay/Android Auto is enabled on the
connected device.
Check that the Android Auto application is installed
to the device to be connected.
For details, refer to
https://www.apple.com/ios/carplay/,
https://www.android.com/auto/.
For available countries or areas for Apple CarPlay,
refer to https://www.apple.com/ios/
feature-availability/# apple carplay.
Check if "Apple CarPlay"/"Android Auto" of "Pre-
ferred service" on the general settings screen is set
to on. (P.46)
Check if the USB cable being used is securely con-
nected to the device and USB port.
Try connecting the smartphone directly to the USB
port in the vehicle, without using the hub.
For Apple CarPlay: Check if the Lightning cable
being used is certified by Apple and check if Siri is
enabled.
After checking all of the above, try to establish an
Apple CarPlay/Android Auto connection. (P.46)
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