Concord Camera Eye-Q 3340z User Manual page 60

TROUBLESHOOTING
SYMPTOM
INSTALLING SOFTWARE AND DRIVERS
Camera is not
responding during
picture download to the
PC.
Cannot transfer pictures
to the computer. The
New Hardware Wizard
cannot locate drivers.
(Windows 98/98SE)
SD CARDS
The camera does not
recognize your SD Card.
POSSIBLE CAUSE
The operating system may not
be allocating adequate
resources to download the
pictures.
The Mini-USB cable is not
plugged into the camera.
The Mini-USB cable is not
plugged into the computer.
The computer is not powered
on.
The Software is not installed on
the computer.
Software is not fully or correctly
installed on the computer.
The card may not be SD
certified.
The card may be corrupted.
No card is inserted in the
camera.
59
POSSIBLE SOLUTION
Reset the camera by pressing
the reset button with a pointed
object such as a pen. Reboot
the computer.
Check that the Mini-USB cable
is plugged into the camera.
Check that the USB cable is
plugged into the computer.
Turn your computer on.
Disconnect the Mini-USB cable
from the camera and the
computer. Install the camera
software and drivers. (p.44)
Disconnect the Mini-USB cable
from the camera and the
computer. Uninstall the
software: Start-Settings-Control
Panel-Add/ Remove Programs.
Re-install the camera drivers.
See p.44.
Purchase a certified SD card.
Reformat the card. Caution:
Formatting erases all pictures
on the card. (p.38)
Insert a card into the card slot.
See p.9.