Appendix G: Troubleshooting - Thales Datacryptor Ethernet User Manual

Appendix G: Troubleshooting

Appendix G: Troubleshooting
This appendix is provided to aid you in determining basic problems with your Thales
Datacryptor Ethernet unit. If you cannot resolve the problem using this troubleshooting guide,
please contact Thales customer support.
Possible Problems and Solutions
The troubleshooting information in this section is grouped into the following categories:
logging in, configuration and traffic flow. Within each category you will find a list of symptoms
and possible solutions.
Logging In
Symptom
Boot Process Fails
Administrator password is
forgotten or lost
Not able to connect to the CLI
Not able to log in to the Front
Panel Viewer
Configuration
Symptom
Datacryptor does not recognize
its new IP address
The management workstation
can't communicate with the
Datacryptor
Datacryptor is not sending
SNMP objects to the
management workstation
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Explanation and Possible Solutions
Contact Thales support for advice
Contact Thales for service
Re-boot the unit
Log out of the Element Manager application.
Check the Baud rate settings are set to:
115200, 8, N, 1
Verify the password
Explanation and Possible Solutions
Verify the IP address using the Element Manager (see The
IP Management tab section above). Correct the IP address
if necessary, save the configuration, and then reboot the
Datacryptor.
Verify that the network connection to the management
port is in place (see the Connect the Cables section
above).
Check the management interface default gateway
configuration. Assign a default gateway if the
management workstation is on a different subnet than
the Datacryptor's management port.
Ensure that SNMP traps are enabled.
Verify that the management workstation's IP address is
configured as the SNMP trap host address.
See the Configuring SNMP
Datacryptor Ethernet User Manual
section.
THALES