Mac Os X Users; Windows Xp, 2000, Vista, And Windows 7 Users - LaCie 4BIG QUADRA User Manual

If this is a recurrent problem or you can't find the files with incompatible characters, consider reformatting the
drive to NTFS (Windows users) or HFS+ (Mac users). See Formatting and Partitioning.
Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?
A: Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning
down when you set your computer to sleep mode, and when the computer is awoken from sleep, it may not give
the drive enough time to spin-up from its sleep mode.

Mac OS X Users

Problem: The drive icon doesn't appear on my desktop.
Q: Are both ends of the interface cable firmly attached?
A: Check both ends of the interface cable and make sure that they are fully seated in their respective ports. Try
disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a different interface cable. If the
drive is still not recognized, restart your computer and try again. Still not working? Read on.
Q: Is your Finder configured not to show hard drives on the desktop?
A: Go to your Finder and check if Preferences > General tab > Show these items on the desktop: and
then Hard Disks is selected. If not, go on to the next topic.
Q: Is your drive mounting on the operating system?
A: Open Disk Utility (Applications > Utilities > Disk Utility). If the drive is listed in the left-hand column,
check your Finder preferences to see why it's not being displayed on the desktop. If that is not helpful, you may
need to format your drive. See Formatting and Partitioning.
Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
A: Please refer to the product packaging or consult the product support web page at www.lacie.com/support/ to
check the minimum system requirements.
Q: Did you follow the correct installation steps for the specific interface and operating system?
A: Review the installation steps in Getting Connected. Check if you've misunderstood or omitted a step or
followed instructions for a different configuration (such as interface or operating system).
Still not working? There may be a hardware defect or other problem. Time to contact www.lacie.com/support/.

Windows XP, 2000, Vista, and Windows 7 Users

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