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PG. 5 SIDEWINDER
information on your request for replacement or repair.
If you purchased the equipment through a distributor,
please contact them first. If you are not satisfied,
contact Aztec and give us the Distributor name,
purchase date, and the serial number of the product.
2. Order the replacement part from your distributor or
Aztec Products by calling 800-331-1423. during
normal business hours (8:30-5:00 Eastern Time).
We will ship warranted parts at our expense.
3. When dealing with Aztec ask for an RGA number
when you are ordering the replacement part. Return
the failed part to us within 30 days, freight prepaid,
exactly as it was at the time of failure. Our inspection
and evaluation will attempt to determine the probable
cause of failure.
4. If our inspection reveals that the failed part was
defective, we will credit your account for the entire
amount of the part including your cost of return
freight. When incomplete parts are returned for
Aztec Products, Inc. warrants its products to be free from defects in material and workmanship for a
period of one year from the date of sale. (Sidewinders will be warranted for one year or the total wear
time on a set of brushes, whichever comes first.) All engines are warranted by the manufacturer of the
engine. Honda is warranted for 2 years. The Onan engines are warranted for 3 years but can be
extended to 5 years.
Aztec Products, Inc. agrees, at its discretion, to repair or replace at its own expense any product or
part(s) which examination proves to be defective in workmanship or materials provided that the purchaser
notifies Aztec Products, Inc. directly, within the warranty period and follows the Return Policy.
This warranty does not apply to or cover equipment damaged by misuse, abuse, neglect, accident, or
any use not specified in the instruction manual, or any other circumstances that are clearly out of the
control of Aztec Products, Inc. or their authorized agents.
The propane devices are to be regarded as non-serviceable equipment. All repairs or changes must be
made under the supervision or arrangement of Aztec Products, Inc. or their agents unless prior written
consent has been issued. Any deviation from this arrangement shall make the owner of the equipment
and/or party involved in those changes responsible for any and all damages resulting from such changes.
The foregoing is the entire and only Aztec Products, Inc. warranty which in no event covers incidental
or consequential damages resulting from any such defective product or part(s). This warranty gives
specific legal rights. Purchaser may have other rights which may vary from state to state.
201 Commerce Drive • Montgomeryville, PA 18936 • 800-331-1423 • Fax 215-393-4800 • www.aztecproducts.com
AZTEC PRODUCTS WARRANTY
This warranty is non-transferable.
AZTEC PRODUCTS, INC.
credit, their condition or state of incompletion will be
assessed against the credit claim at the sole
discretion of Aztec Products, Inc.
5. We also offer to do warranty related repairs free of
charge at our facility. Arrangements must be made in
advance as outlined above. We will not accept freight
collect returns or returns that do not indicate the RGA
# on the packing list.
Your satisfaction in all of your dealings with Aztec
Products, Inc. is extremely important to us. We intend
to be reasonable on any matter that is related to our
warranted service or other wear-related problems which
our customers feel need attention. Please help us to help
you. Before assuming that a part is defective, check the
repair manual to see if the problem might be something
that you or one of your employees might be capable of
correcting. If it is not, follow the above policy and
depend on us to respond quickly and responsibly.
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