Operational Problems - Canon BJ-200ex User Manual

The following table describes problems and solutions
related to the ERROR light.
Problem
ERROR light is on
ERROR light is on - ON
LINE, HQ, and HS lights are
blinking

Operational Problems

If you are having problems with the printer, check the
problems and solutions listed in the following table.
Problem Cause
No power The printer may not be
reaching printer. turned on.
The printer may not be
securely plugged into the
AC outlet.
The AC outlet may not be
supplying power.
Data from The printer may be off line
computer is not (ON LINE light off).
printed.
The interface cable may not
be securely connected to
the printer and the
computer.
The interface cable may not
be the correct type.
The printer or computer
may have been turned on
when you connected the
interface cable.
The application may not be
set up properly.
The parallel port is disabled
in your computer's CMOS
memory.
Ink cartridge The ink cartridge may be
moves, ink does empty or may not be
not appear. installed properly.
Cause Solution
The printer may be Check the sheet feeder. If the printer is out of paper, load
out of Paper. paper into the sheet feeder and press the ON LINE button
to continue printing.
Paper may be Check the pirnter for a paper jam. If a paper jam has
jammed in the occured, clear it as described later in the chapter. (See the
printer. clearing Paper Jams section)
A system error Turn the printer off; wait 15 seconds and turn the printer
may have occured. back on.
If the error persists, call the Canon help desk.
Solution
Hold down the POWER printer button until the printer beeps.
Check the AC power cord connection.
Check the AC outlet.
Turn on the printer. When the printer is connected
properly, the POWER, ON LINE, and HQ (or HS)
indicators light, and the print head is in the home
position. If nothing happens, call the Canon help
desk.
Press the ON LINE button to turn the printer on line (ON
LINE light is on). If the printer does not come on line, check
the ERROR light.
Check the interface cable connection.
Make sure the interface cable is a parallel interface cable.
Turn off the printer and the computer, then turn them back on
again.
Check the computer or the application to see if the host is
configured correctly: printer port, printer driver, print
manager.
Check your computer's CMOS to see if the primary parallel
port is set to LPT1. (Your computer should have a setup
program that allows you to check the CMOS settings.)
Remove the ink cartridge and check that the tape is removed.
Reinstall the ink cartridge checking that it is
securely latched in place. Make sure there is no gap