Quick Troubleshooting - SolidRF TRUE5-A Manual

Quick Troubleshooting
Correct functioning:
• Power Light should be solid green
• Every time the booster is powered on, the Status Light will be lit in red for several times. It will
turn off eventually.
• Status Light is off (no mobile devices are in use) or flashing (one or more mobile devices are in
use).
Incorrect functioning: (Please see The Troubleshooting booklet for the details)
• Flashing Power Light: please contact the technical support
• Status Light: indicate the booster condition h
SOLID RED – self oscillation is occurring. You must switch off the booster and check the
booster system is properly installed by re‐checking each step in this manual.
SOLID GREEN – the cable from the inside unit to the outside unit is not correctly connected.
LIGHT IS OFF WITHOUT SIGNAL IMPROVEMENT ‐ (Please see The Troubleshooting booklet
for the details)
Weather condition: W th diti
The booster outside unit, include the amplifier and the outside antenna have an integrated design.
Each are waterproof and no matter rain, snow or fog, they will work properly. However extreme
hot or cold temperatures may cause problems to the booster. Optimal functioning will occur from ‐
20 to +50 . Too high or low temperatures beyond this range will cause the booster to lower
output power to avoid damage.
If you can not fix the problem please contact the technical support or the reseller If you can not fix the problem, please contact the technical support or the reseller.
SolidRF Technical Support: Support@SolidRF.ca
Find Strongest Signal
Use Cell Phone Only:
• Check the signal indicator on the cell phone display, it takes up to 30 seconds to reset a new
reading. Or place calls from several locations outside the building.
• Read signal strength with numerical value (Smart Phone Only):
iPhone: Dial *3001#12345#* then tap the CALL button, a negative number in the upper left
corner.
Android Phone: Go to Setting – About Phone – Status (SIM Status) – Signal Strength
It would a negative number instead of the five dots, the range is from ‐120 (weak) to ‐65 (strong)
Use Cell Phone During Test Installation: U C ll Ph D i
• One person adjusts the outside directional antenna small angle at a time. Allow 30 seconds for
the phone to react with each turn.
• Second person read the signal strength on the cell phone inside the building.
See Test Installation Section for Find A Cell Tower Nearby
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