Digicom Michelangelo Gateway User Manual page 41

Michelangelo Gateway
Solution 2: A number of things could be causing this. Try the following troubleshooting steps.
1.
If this is first time you have used your browser, ensure that your workstations IP settings
are correct, including IP address, default gateway and DNS.
2.
Ping Michelangelo Gateway. Use the "Run" command to enter the following command:
Ping xxx.xxx.xxx.xxx
Where xxx.xxx.xxx.xxx is the IP address assigned to Michelangelo Gateway.
3.
If the ping command fails, check that Michelangelo Gateway is connected and ON. If it
is connected and on, there is a problem with your LAN.
4.
On the Quick Setup screen, check that Enable Internet Access is checked.
5.
Check the Status screen, and examine the Log. For details of the Log messages refer
to
6.
Check your "Proxy Server" settings on your PCs.
Problem 3: Some applications do not run properly when using Michelangelo Gateway
Solution 3: The processes the data passing through it, so it is not transparent.
The Internet Application screen has 2 features designed to assist with running non-standard
applications:
Special Applications
Exposed Computer
You should use the Special Applications feature if possible. If necessary, additional
applications can be defined, using data provided by the service provider.
Remember that at any time, only one (1) user can use a particular Special Application.
If this cannot be made to work, use the Exposed Computer feature. Warning: This is a
security risk, so should only be used if essential.
Connection Log.
Michelangelo Gateway is NOT a Proxy Server; PCs do not require "Proxy
Server" settings to use it.
If you have Proxy Server on your local LAN, you should turn it Off, and disable
the "Proxy Server" settings in your PC applications.
If your ISP has a Proxy Server, follow the instructions provided by the ISP.