Ownership Or Address Has Changed; Questions And Complaints; Reporting Safety Defects; United States - PREVOST X3-45 Commuter 2020 Operating Manual

Foreword - xi

OWNERSHIP OR ADDRESS HAS CHANGED

If your address has changed or you are the new owner, please help us update our records. Use the link below
to access the Prevost Warranty Support web page.
http://www.prevostcar.com/parts-and-services/warranty
Click on the link 'Change of address or ownership', fill the form, save it and email the file at
prevost.onlinewarranty@volvo.com.

QUESTIONS AND COMPLAINTS

Your satisfaction is our most important concern. If questions or complaints arise, first discuss the matter with
the service manager at the Prevost facility involved. If you are not satisfied with the service manager's
response, contact the branch manager. If, for any reason, you need further assistance after dealing with the
personnel at a Prevost facility, contact your regional service manage. The regional service manager has the
responsibility and the authority to recommend action in most cases and (with the aid of relevant district service
personnel) will make every effort to conduct a fair review of the situation.

REPORTING SAFETY DEFECTS

UNITED STATES

If you believe that your vehicle has a defect which could cause a crash, injury or death, you should
immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying
Prevost.
If NHTSA receives similar complaints, it may open an investigation and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in
individual problems between you, your Prevost Service Center, or Prevost.
To contact NHTSA, either call the U.S. Government's Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to http://www.NHTSA.gov; or write to: Administrator, National Highway Traffic Safety
Administration, 400 Seventh Street, S.W., Washington, DC 20590.You can also obtain other information
about motor vehicle safety from the Vehicle Safety Hotline.

CANADA

Canadian customers who wish to report a safety-related defect to Transport Canada — Defect Investigations
and Recalls, may telephone the toll free hotline at 1-800-333-0510, or contact Transport Canada by mail at
Transport Canada, ASFAD, Place de Ville Tower C, 330 Sparks Street, Ottawa ON K1A 0N5. For additional
road safety information, please visit the Road Safety website at http://www.tc.gc.ca/roadsafety/menu.htm.
DOB 1300-1556 PA-1639 Operator's Manual 2020 X3-45 Commuter