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With an on‑board deep neural network
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Oticon Government Services
Pocket Guide
Introducing Oticon More™
The world's first hearing aid with
an on‑board Deep Neural Network
www.oticon.com
Phone: 1.877.310.9681 | Fax: 732.764.9133
Effective May 2021
Direct streaming from iPhone® and Android™ devices
Wireless programming and wireless firmware updates

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  • Page 1 Oticon Government Services Pocket Guide Introducing Oticon More™ The world’s first hearing aid with an on‑board Deep Neural Network Direct streaming from iPhone® and Android™ devices Wireless programming and wireless firmware updates www.oticon.com Phone: 1.877.310.9681 | Fax: 732.764.9133 Effective May 2021...
  • Page 2 Government Services team Leadership Audiology Rob Zimmer Candace Depp, AuD Sonnet Adams, AuD Saunja Burt, AuD Director, Government Services Sr. Manager, Government Clinic Support Audiologist Clinic Support Audiologist r.zimmer@oticon.com Services s.adams@oticon.com s.burt@oticon.com Mobile: 612.437.2109 c.depp@oticon.com 877.310.9681 877.310.9681 x2592 x2072 Mobile: 908.635.7803...
  • Page 3 Xceed 1 BTE Ultra Power Group 3 (RITE Non‑Rechargeable) ‑ $349.44 Opn S 1 miniRITE Opn S 1 miniRITE T Opn Play 1 miniRITE T Group 3 (RITE Rechargeable) ‑ $436.80 Oticon More 1 miniRITE R ‑ Opn S 1 miniRITE R...
  • Page 4 250 500 1k 2k 4k 8k 250 500 1k 2k 4k 8k 250 500 1k 250 500 1k $114.76 Lithium‑Ion Charger RITE and BTE Instrument Colors Oticon More 1, Opn S 1 miniRITE R $128.96 CO79 CO90 CO94 CO93 CO44 CO91 CO92...
  • Page 5 Deep Neural Network and Android™ devices* Wireless firmware updates using Noahlink wireless Battery protection mode * Android™ devices need to support ASHA to allow direct streaming to Oticon More. Please visit www.oticon.com/support/compatibility or scan this QR code for more information.

  • Page 6: Selection Screen

    Clicking on the vertical menu item labeled “Acoustics” allows for the opportunity to change the selected earpiece. Please note the new OpenBass dome will be an option with Oticon More miniRITE R. If an earpiece is changed, be sure to re‑prescribe settings at the bottom of the screen.
  • Page 7 Visual indicators can be programmed with Oticon More miniRITE R, Opn S miniRITE R and the Opn Play miniRITE T. Hearing aids automatically turn off/on when inserting/removing from charger. Shutdown allows for the hearing aids to be manually turned off/on. Mute is...
  • Page 8 Allows for setting the hearing aids to determine WHEN patients need more support (directionality and noise reduction). • Ask patient: “In which situations do you find it difficult to hear” or “When do noisy situations go from easy to difficult for you?”...
  • Page 9 ‑ Comfort Ask patient: Do you want to be very aware of all sounds around you or focus a bit more on someone in front of you in quieter situations? Ask patient: When listening to speech in difficult situations, are you...
  • Page 10 (see front view in step 1). Orange = charging with is lit up (see image). Oticon More, red = charging with Opn S, green = fully charged. A fully drained hearing aid will be charged in three hours. The charging process stops when your hearing aids are fully charged, so you can feel free to leave them in the charger when not in use.
  • Page 11 Opn 1 Custom Instruments ITE HS ITE FS Custom style colors C005 Black *IIC only C004 Dark Brown C003 Medium Brown dB HL dB HL dB HL dB HL dB HL C002 Light Brown C001 Beige Special options Retention 250 500 1k 2k 4k 8k 250 500 1k 2k 4k 8k...
  • Page 12 Earmold Overview RITE Molds Canal Mold MicroMold LiteTip Power Options 60 dB • • • 85 dB • • • 100 dB 105 dB Material Acrylic • • • VarioTherm® • • • Silicone • • Style • Canal • •...
  • Page 13 12mm 12mm No Vent No Vent Style Style Grip Tip provides an instant fit option that is more durable than domes. Soft • Grip Tips flexible tips shape comfortably to most ears; the slightly tacky texture helps Canal Canal •...
  • Page 14 VarioTherm® Earmold FAQ Questions Answers How do I ensure a proper speaker Be sure the tip of the speaker is flush with placement? the tip of the VT mold. VarioTherm® is a body temperature‑ reactive plastic for soft flexible earmolds. Before performing any modifications to The unique properties of this material the VT mold, (i.e.
  • Page 15 Power Mold 105 Wire, Size 4 120215 120210 (Acrylic, VarioTherm) REC63 Power Mold 105 Wire, Size 5 120216 120211 ROES CODE EARMOLD BTE Mold EM10 RITE Mold EM11 Slim Tube Mold EM12 Oticon More/Opn/Alta RITE Power Mold EM13 Agil RITE Power Mold EM14 MicroShell...
  • Page 16 RITE Parts 124585 100 miniFit Speaker, 1L Speakers for Oticon More, Opn S, Opn and Opn Play 124586 100 miniFit Speaker, 2L Speaker Kit 124587 100 miniFit Speaker, 3L 15555‑9960 Complete Speaker Kit 124588 100 miniFit Speaker, 4L 60 miniFit...
  • Page 17 12mm Bass Single miniFit** (10 pc) Power Dome 125923 6mm Power miniFit (10 pc) 125922 8mm Power miniFit (10 pc) 125921 10mm Power miniFit (10 pc) 125920 12mm Power miniFit (10 pc) *For Oticon More products only **Not compatiable with Oticon More...
  • Page 18 BTE Parts Corda miniFit, Standard version Tonehooks, Corda Adapters, Snap Lock tubing 151459 Tube Set, 0.9 ‑1L Corda miniFit (5 pc) 173685 Hook, Adult TR (Xceed) 151461 Tube Set, 0.9 ‑1R Corda miniFit (5 pc) 173686 Hook, Child TR (Xceed) 151460 Tube Set, 0.9 0L Corda miniFit (5 pc) 209648...

  • Page 19: Wax Protection

    ConnectLine Accessories Wax Protection Type/Color Application Accessories ProWax All miniFit LiteTip, MicroMold, Part Number Description Model Supported Grey “turtle”/Lt Grey Power Mold and Acrylic Custom tools RITE Molds 168567 Power Supply, Phone Box 2 TV Adapter 3.0, ConnectLine Phone 2, Part Number (1 pc): ConnectLine TV 2 123367‑...
  • Page 20 Name Part Number Clinic Supply Tool Kit 196718 Multi Tool Extension Kit 890‑60‑321‑00 Contact Oticon to order this kit Replacement Tips for Multi Tool. for your clinic Speaker removal tip. 6 pcs. Vent Measuring Tool 890‑21‑770‑02 Tool for all custom products...

  • Page 21: Technical Data Sheet

    Oticon CROS can transmit to the following Oticon hearing instrument Oticon’s Velox S™ platform families: Oticon Opn S 1, Opn S 2, Oticon Xceed, Oticon Opn Play 1, Oticon Compatibility Open Sound Experience to enable transmission of Xceed Play.
  • Page 22 Oticon CROS – Quick Fitting Guide The Oticon CROS transmitter coupled with a compatible Oticon hearing 4. Fitting step: aid (see overview below) is a solution for people with single‑sided The patient can now hear streamed sound from the CROS transmitter in the deafness (SSD).
  • Page 23 The receiver input level is fixed but can be adjusted in the overall gain in the will sound different from the transmitter versus receiver to help the Fine‑tuning tab. patient distinguish between the two more easily. 9. Save and Exit. Genie 2 features without CROS transmission Oticon CROS fittings and Real Ear Measurements (REM) In Feedback Analyzer, In‑situ Audiometry and Technical Measurements, CROS...
  • Page 24 Oticon More, Opn S, Opn, Opn Play and Xceed Accessories Remote Control ConnectClip EduMic BTD800 Phone Adapter TV Adapter Learn more about our wireless connectivity accessories at www.oticon.com/connectivity...
  • Page 25 Android devices to your hearing aids. at 1.855.400.9766. For optimal assistance, please have your hearing aid model and serial numbers available. * Android™ devices need to support ASHA to allow direct streaming to Oticon More. Please visit oticon.com/support/compatibility for more information.
  • Page 26 Oticon More, Opn S, Opn and Xceed enables high‑quality streaming with 2.4 GHz Bluetooth® Low Energy from any modern smartphone to both hearing aids. Make hands‑free calls, stream music,videos or other sounds...
  • Page 27 ConnectClip is an intermediate device, Volume On/Off Power/Charge status Up/Down Answer call Streaming status which wirelessly connects Oticon More, Opn S, Opn and Xceed 2.4 GHz wireless Included hearing aids through Bluetooth to most • Instructions for use mobile phones. USB Charging •...

  • Page 28: Troubleshooting

    ConnectClip is connected to the hearing aids quiet or too loud buttons. Note: The hearing aid wearer can control the volume with the Oticon ON app. ConnectClip runs Turn ConnectClip off whenever you are not using it • Select the remote microphone mode by pressing the out of battery You can also charge it up during breaks.
  • Page 29 ConnectClip Quick Start Guide PAIRING CONNECTCLIP WITH HEARING AIDS PAIRING CONNECTCLIP WITH MOBILE PHONE 1. Ensure ConnectClip is powered off. Press and hold 1. Pair the ConnectClip with your hearing aids before pairing multi‑button for approximately 6 seconds until power ConnectClip with your mobile phone.
  • Page 30 Mode change is confirmed by an audible indication in your Power Description hearing aids. STATUS MAGENTA Steady red Battery low See “ConnectClip Quick Guide to the Remote Microphone” for more Steady green Turned on — not charging details. Blinking green Turned on — charging Fading green Turned on —...

  • Page 31: Easy Pairing

    MultiConnect: TV Adapter can connect to an unlimited number of hearing aids to ensure optimal ease of use. TV Adapter 3.0 enables The TV Adapter works with all versions of Oticon hearing aids with Compatibility 2.4 GHz radio technology Oticon hearing aid users Dolby Digital®...

  • Page 32: Tv Adapter Overview

    Repeat the brief * Try other input connection press for further ** Contact your hearing care professional adjustments. Note: The optional Oticon ON app also lets you access the TV listening program and adjust volume control.
  • Page 33 References: 1. A Computer interface cable is included with Streamer Pro and ConnectClip. Also available as an accessory. * Both Oticon Streamer Pro and ConnectClip can be paired with the Phone Adapter, but they will not work simultaneously. It is therefore...

  • Page 34: Outgoing Calls

    Phone Adapter with ConnectClip Pairing the ConnectClip to the Phone Adapter Outgoing calls How to make a call The very first time your ConnectClip is used with the Phone Adapter, it must be paired to the Phone Adapter. Make sure that you are able to speak into the ConnectClip microphone (A). 1.
  • Page 35 Connecting to a phone line and landline phone Place the Phone Adapter in a suitable spot near your landline phone or base station. Full discretion Oticon Remote Control 3.0 offers an 1. Unplug the phone line from the landline phone (or base station).* intuitive, straightforward and discreet 2.

  • Page 36: Using Remote Control

    75.3 x 35 x 12 mm; weight 32.7 g (include batteries) Press “+” Press “–” change to increase to decrease program Compatibility Oticon hearing aids with 2.4 GHz radio technology volume volume (louder sound) (softer sound) Battery type 2 x AAAA Battery life at normal...
  • Page 37 FCC/IC FCC ID: U28N01 IC: 1350B‑N01 thoroughly tested with teachers to Compatibility Oticon hearing aids with 2.4 GHz wireless receiver ensure optimal ease of use. Dimensions 66 x 30 x 22 mm; weight 36 g EduMic is a remote Conditions of use...
  • Page 38 How to use EduMic EduMic sends your voice directly to your students’ hearing aids. How to turn EduMic ON/mute Turn ON Mute/unmute To mute EduMic, briefly press Turn EduMic ON by pressing the button the button. for 2 seconds until both indicators turn WHITE.
  • Page 39 Flashing red Battery low aids from classroom microphone EduMic is connected Connection with cable or FM is muted systems like Oticon Amigo. Ensure the receiver EduMic is placed within 9.5 feet from For more information, please the hearing aids. visit: www.oticon.com...
  • Page 40 Genie 2 software. • Hearing aid compatibility: Specialized programming is not required prior to RemoteCare session.* All Oticon More™, Opn S™, Opn Play™ “Eyeball” in NOAH and Xceed hearing instruments are compatible with RemoteCare. All Oticon Opn™...

  • Page 41: Getting Started

    Connection Bar Note: It is only possible to start a session when the patient is already present/ has started an appointment. b. Oticon RemoteCare Communicator Program the patient’s hearing aids as you would do normally, if needed. Click ‘UPLOAD’ to upload the new settings to the hearing aids.
  • Page 42 Mute/unmute microphone To use this app, the following items are needed: d. Enables text messaging and • Oticon More™, Opn S™, Opn™, Xceed, or Opn Play™ hearing aids paired to communication via audio and video your device. • A stable Internet connection with a recommended minimum speed of 1/1 between you and your patient Mbit/s (check with provider).

  • Page 43: Create An Account

    If you need assistance pairing your Oticon hearing aids, downloading the RemoteCare app, or creating a RemoteCare account, please call the Oticon Patient Support Hotline at: 855.400.9766...
  • Page 44 Step 2: Enter the appointment and connect your Step 3: Connect with your hearing aids audiologist Click on “My visit.” On the next few screens, follow the prompts to: You may have to wait for your Audiologist to join the appointment. When they are •...

  • Page 45: Firmware Updates

    • Transient Noise Reduction enhancement • Security updates • General stability improvements • Enhanced reliability of connection to Android™ devices • Initial release of Velox platform (Oticon Opn S) • Oticon CROS (Opn S 1) • Android connection improvements • Bimodal fittings support •...
  • Page 46 Reprogramming Information Device has been restored to incoming user settings Device has been programmed to user audiogram Connecting to Genie 2 is not needed, however if you want to confirm settings, Please connect this device to Genie 2 using the following steps to restore please follow these steps: user settings: 1.
  • Page 47 Oticon Opn S, Opn, Opn Play, or Xceed Oticon More There are two ways to reprogram an Oticon Opn S, Opn, Opn Play, or Xceed loss All programming for Oticon More™ will be wireless, utilizing Noahlink Wireless. and damage hearing instrument once it’s received in the clinic. Either way will Loss and damage programming applies when programming one or two aids.

  • Page 48: Blinking Pattern

    Step 6 — Press the “CONNECT” button and surface, in a direct line of sight, and no follow the screen prompts. Note that the more than 30 cm (12 inches) from Noahlink hearing aids must be detected and connected Blinking Pattern Wireless.

  • Page 49: Programming Cables

    (Opn S, Opn, Xceed SP, Xceed UP, Alta2 Pro) hearing aids (remember to insert a battery in the hearing aid). The following wired programming can also be used: Oticon programming cable #3 Insert the programming cable in or HI‑PRO #3 Left: 214463 Right: 214372 the bottom of the hearing aid (direction connection).
  • Page 50 Register today for 2021 training opportunities! Save the date Oticon Patient Support Hotline: 855.400.9766 www.oticon.com Oticon is part of the Demant Group.

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