Keurig Eccellenza Momentum Service Manual
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Keurig Eccellenza Momentum Service Manual

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August 5, 2021
2.7
Service Manual
VKI Publication #202378-001

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Summary of Contents for Keurig Eccellenza Momentum

  • Page 1 August 5, 2021 Service Manual VKI Publication #202378-001...
  • Page 2 ® publication. Keurig is not responsible for misinterpretation of any information contained in this publication. Keurig is not responsible for injuries or damages resulting from incorrect or improper use of this equipment, unauthorized modifications to the equipment, the use of non- original replacement components in the equipment, or improper installation of the equipment.

  • Page 3: Table Of Contents

    Eccellenza Momentum™ Table of Contents Section 1 ............................5 Introduction, Safety Information & Equipment Specifications ................5 Introduction ................................5 Safety Symbols ..............................5 Important Safeguards and Precautions ........................ 6 Specifications ................................ 8 Capacities ................................8 Equipment Dimensions ............................8 Installation Dimensions ............................8 Section 2 ............................9...
  • Page 4 Service Manual Section 6 ............................53 Water System ..............................53 Draining the Water Tank ............................ 53 Replacing the Outlet Valve(s)..........................54 Removing the Water Tank Lid ..........................55 Replacing the Temperature Probe and Water Level Probes ................55 Replacing the Heating Element ........................... 56 Installing the Water Tank Lid ..........................

  • Page 5: Section 1

    Eccellenza Momentum™ E C T I O N Introduction, Safety Information & Equipment Specifications Introduction This manual guides you through maintaining and servicing the equipment with step-by-step instructions. We understand that this is a fairly large machine and the working space around it and behind it may be limited.

  • Page 6: Important Safeguards And Precautions

    Service Manual Important Safeguards and Precautions  This equipment is designed for indoor use ONLY and must never be installed outdoors.  This equipment requires a 120-Volt 20-Amp wall outlet like the one shown below:  The installation of this equipment must comply with all municipal, state/provincial, and federal electrical and plumbing codes.
  • Page 7 Eccellenza Momentum™  If the service cord is damaged, it must be replaced with a new service cord that is available from your distributor or the manufacturer of this equipment.  Never circumvent the safety features incorporated into the equipment. They are there for your protection and should never be disabled or bypassed under any circumstances.

  • Page 8: Specifications

    Service Manual Specifications Voltage Rating 120 Volts AC @ 60hz (120 Volt Model) – 20 Amp Plug Plug/Outlet Nema 5 – 20P Heater Wattage 1700 Watts Total Wattage 1800 Watts Weight 138 lbs (62.6 kg) Cup Sizes 3 cup sizes (from 10-oz to 24-oz), plus Carafe Option (64-oz) Temperature Control Electronic Probe Heating Time 30 minutes after power up...

  • Page 9: Section 2

    E C T I O N Care and Maintenance To keep the Eccellenza Momentum™ running efficiently and at peak performance, the following maintenance procedures must be performed at their specified intervals. It is recommended that equipment maintenance be scheduled at a time that would be the least disruptive to your customers.

  • Page 10: Every 3 Years - Technician

    Service Manual ► Replace Brewer Seals and Gaskets - there are several seals and gaskets located throughout the brewer assembly that need to be replaced every 12 months or 15,000 cycles. The brewer 'Yearly Maintenance Kit' (p/n - 202341-003) contains everything required.

  • Page 11: Sanitizing Procedure

    Eccellenza Momentum™ Sanitizing Procedure Eccellenza Momentum™ components that come into direct contact with the beverage ingredients must also be sanitized when necessary to conform to the FDA Food Code. This process must be performed as required by local health authorities and health regulations.
  • Page 12 Service Manual VKI Publication #202378-001...

  • Page 13: Section 3

    Eccellenza Momentum™ E C T I O N Error and Reminder Messages System Status Screen Code Message Displayed Condition Action(s) Required 1 - Press "Acknowledge" to reset Electronic Board Communication Lost Communication between the 2 - Reboot the machine. Please Call for Service or Press 3 - If message persists, check the control board and HMI is lost.
  • Page 14 Operation Manual Code Message Displayed Condition Action(s) Required 1 - Inspect wiring and connections to the heater relay and heater element. Heater current is close to maximum 2 - Heater element may be drawing Heater's current is close to critical level operating level.
  • Page 15 Eccellenza Momentum™ Code Message Displayed Condition Action(s) Required 1 - Check wiring and connections to Safety level probe is detected while Water Tank Level Error the level probes (cross connection). the normal level probe is not. 2 - Clean level probes.
  • Page 16 Operation Manual Code Message Displayed Condition Action(s) Required 1 - Check for clogging in the mixing bowls. 2 - Make sure the Impellers are Whippers current is close to critical Powder Whipper current is close to properly installed and not touching level maximum operating level.
  • Page 17 Eccellenza Momentum™ Code Message Displayed Condition Action(s) Required 1 - The brewer may be seized/jammed. Brewer current has exceeded the Brewer current is over safety level 2 - The brewer motor may need to maximum operating level. be replaced. 1 - Check the wiring and...
  • Page 18 Operation Manual Code Message Displayed Condition Action(s) Required 1 - The wiper may be jammed or The wiper motor current was over binding. Wiper current is over safety level the configured maximum operation 2 - The wiper motor may need to be level.
  • Page 19 Eccellenza Momentum™ Code Message Displayed Condition Action(s) Required 1 - Clear the message. 2 - Check wiring and connections to Valves & Relay current is under Valves & Relay current is below the inlet and outlet valves. minimum operation level minimum operating level.

  • Page 20: Clearing Error And Reminder Messages

    Eccellenza Momentum™ The following symbol is used to identify a "touch" location on the machine's touch screen. Clearing Error and Reminder Messages Should an error or reminder message be triggered, the error or message is displayed at the lower left of the screen. In the example below, the message reads "Please reinsert waste bin".

  • Page 21: Fault Codes

    Eccellenza Momentum™ Fault Codes Should a fault be present, it is identified in the "Current Status" tab, under the "System Status" menu, using one of the codes from the list below. The right section of the screen shows the component code (and pending component codes) and a brief description of the fault.

  • Page 22: Logs

    Service Manual Logs The 'Logs' tab shows the fault history of the equipment in list form (from newest to oldest). Codes marked in Red identify that servicing was required. Yellow-marked codes warn of potential faults. Codes in green identify that the fault was corrected, and when it was corrected. System Info Information about the equipment, such as serial number, firmware versions, network address, etc., can be found in this menu.

  • Page 23: Event Deactivation

    Eccellenza Momentum™ Event Deactivation The Event Deactivation tab allows you to deactivate any of the error messages that can potentially appear should the system detect a fault. Deactivating error messages allows the equipment to continue to operate with a defective component, as a fault notification is not displayed. This, in turn, may cause further damage to the equipment and/or its surroundings.
  • Page 24 Service Manual 2. Under the "Turned Off / On" heading at the right, turn off the error to be deactivated using the slider (green slider = ON, gray slider = OFF). 3. Repeat the procedure for any other components, if necessary. VKI Publication #202378-001...

  • Page 25: Section 4

    Eccellenza Momentum™ E C T I O N Brewer System Replacing the Brewer Assembly Remove the waste bin and open the front door. Remove the brewer spout assembly. Press on the bottom of the red release latch, and rotate the brewer towards the left (clockwise) to release it.

  • Page 26: Replacing The Filter Screen

    Service Manual Replacing the Filter Screen Remove the waste bin, open the front door, and re-install the waste bin. Allow the machine to complete its initialization. Access the equipment programming, and navigate to the 'Maintenance' menu. In the 'Operations'’ tab, tap the 'Remove Filter' option. The brewer lowers the piston all the way to the bottom of the cylinder, which will subsequently unclip the filter screen from the piston.

  • Page 27: Removing The Brewer Piston & Seal

    Eccellenza Momentum™ Removing the Brewer Piston & Seal Remove the filter screen (see page 26). Remove the brewer from the machine, and remove the wiper from the brewer. Remove the screw securing the piston to the piston rod, and then remove the piston.
  • Page 28 Service Manual The piston can only be installed in a specific direction onto the piston rod (the piston rod has a flat spot, as does the piston). Align the piston onto the piston rod and press it down into position. Secure the piston to the piston rod using the large sidewalk screw.

  • Page 29: Removing The Brewer Cylinder

    Eccellenza Momentum™ Removing the Brewer Cylinder Remove the brewer piston (see page 27). Remove the five screws securing the brewer cylinder assembly to the cylinder base and set them aside for now. Turn the drive gear at the bottom of the brewer counter-clockwise while, at the same time, lifting the base away from the cylinder until it is free, and then remove and discard the old cylinder assembly.
  • Page 30 Service Manual Compress the clips on the tip of the valve body and lift the valve activator to remove it and the other brew valve components. Assemble the new cylinder (consult VKI Publication #100310-001 for the required parts and their part numbers). A) Install the valve housing onto the cylinder (making certain in is pushed down completely), and then install the two o-rings onto the valve housing.
  • Page 31 Eccellenza Momentum™ Slide the piston rod assembly all the way down into the cylinder. Apply food grade lubricant (Lubrifilm) onto both sides of the piston track inside the cylinder base. Turn the drive gear at the bottom of the brewer clockwise while, at the same time, pushing the base onto the cylinder until it is fully seated.
  • Page 32 Service Manual 10. Insert the five screws into the cylinder base and tighten them in the sequence shown. NOTE: When re-installing these screws, the torque must be 30 in/lbs. VKI Publication #202378-001...

  • Page 33: Removing The Brewer Motor & Wiper Motor

    Eccellenza Momentum™ Removing the Brewer Motor & Wiper Motor Remove the brewer assembly. Remove the spouts support. Remove the residue chute by pulling the top section outwards while lifting the chute. Loosen the four screws securing the brewer motor and wiper motor support bracket and lift the bracket up and out of the machine.
  • Page 34 Service Manual Turn the support bracket around to access the rear of the bracket. Disconnect the wiring from the motor to be replaced, and then remove the screws securing the motor to the support bracket. Green = Wiper Motor Red = Brewer Motor The brewer motor comes as a complete assembly.

  • Page 35: Removing The Motor From The Wiper Motor Assembly

    Eccellenza Momentum™ Removing the Motor from the Wiper Motor Assembly Remove the wiper motor assembly. Spread the motor clips outwards to release the motor from its support. Pull the wiper motor from its support. Removing the Wiper Motor Pinion/Coupling Remove the wiper motor from the wiper assembly.

  • Page 36: Removing A Wiper Motor Switch

    Service Manual Removing a Wiper Motor Switch Remove the wiper motor assembly. Remove the screw and washer securing the wiper arm to the wiper motor assembly. NOTE: When re-installing this screw, the torque must be 22 in/lbs. Remove the wiper arm. Unclip the switch to be replaced from its support, and pull the wiring through the hole in the support to remove it.

  • Page 37: Section 5

    Eccellenza Momentum™ E C T I O N Coffee and Powder Dispensing Systems Coffee Dispenser Removal Open the front door. Remove the two screws securing the coffee dispenser to its support. Lift the front of the coffee dispenser and pull it away from the motors at the rear to remove it from the machine.
  • Page 38 Service Manual Ensure that the hard rubber seal on top of the grinder remains in place and does not fall off. When installing the coffee dispenser into the machine, make certain that the hard rubber seal is properly positioned between the bottom of the coffee dispenser and the top of the grinder.

  • Page 39: Removing The Grinder

    Eccellenza Momentum™ Removing the Grinder Remove the coffee dispenser (see page 37). Disconnect the hose from the coffee spout and remove the brewer. Remove the screw securing the grinder to the coffee dispenser support and pull the grinder forward to remove it.

  • Page 40: Adjusting The Grinder

    Service Manual To install a grinder, follow these same instructions in the reverse order, but please note the following: Make certain that the hard rubber seal is properly positioned between the bottom of the coffee dispenser and the top of the grinder. Adjusting the Grinder The grinder may need to be readjusted periodically.

  • Page 41: Powder Dispenser Removal

    Eccellenza Momentum™ Powder Dispenser Removal Unlock and open the main powder lid, and then remove the three individual dispenser lids. Lift the front of the powder liner and remove it. Lift the front of the dispenser and pull it forwards and out of the machine.

  • Page 42: Removing Dispenser Motors

    Service Manual Removing Dispenser Motors The coffee and the powder dispenser motors are the same component, with the motor coupling configured differently. The coupling can be easily pushed out of the motor housing with a 9/32 nut driver. Coffee Motor Configuration Powder Motor Configuration (default) Coffee Motor Remove the two screws securing the motor to be replaced to the machine.
  • Page 43 Eccellenza Momentum™ Powder Motor Remove the motor coupling by pulling it with a pair of pliers. Remove the two screws securing the motor to be replaced to the machine. NOTE: When re-installing the powder motor screws, the torque must be 7 in/lbs.

  • Page 44: Whipper System Removal, Manual Cleaning And Installation

    Service Manual Whipper System Removal, Manual Cleaning and Installation The same disassembly and cleaning procedure applies for all three of the whipper systems. Whipper System Components Removing the whipper system components Disconnect the outlet hose(s). Turn the small handle on the locking ring (on the whipper base) to the right until it stops.
  • Page 45 Eccellenza Momentum™ Remove the whipper chamber and the steam trap from the whipper base, disengaging it from the powder drawer and inlet fitting. Remove the impeller from the motor shaft. Turn the handle to the right and remove the whipper base from the whipper motor.
  • Page 46 Service Manual Push down on the locking clip at the front of the base, and pull the base and motor out through the front of the support. Disconnect the inline wiring connector that supplies power to the whipper motor. Cleaning the Powder Drawer With all of the whipper components removed, pull the red powder drawer to remove it.
  • Page 47 Eccellenza Momentum™ Cleaning the Whipper Components At this point, all of the plastic components have been removed. Prepare a diluted solution of Urnex Rinza (30ml per 500ml of warm water) in a tub or basin, and soak all of the plastic whipper parts in this solution for 30 minutes.
  • Page 48 Service Manual Install the new motor into the cutout in the machine wall. Install the bottom of the assembly first, and then push the top of the assembly into the cutout until the plastic clip locks it in place. Secure the mount to the wall with a screw, and then install the base onto the mount. NOTE: When re-installing the screw, the torque must be 15 in/lbs.
  • Page 49 Eccellenza Momentum™ Reconnect the whipper outlet hose(s). Perform a “Powder Rinse” cycle to flush any powder that may have fallen into the whipper chamber (see page 52). Installing the Gasket (Seal) and the Impeller When replacing the gasket, make certain that the small alignment line on the gasket lines up with the alignment line on the base.

  • Page 50: Replacing The Powder Blower

    Service Manual Replacing the Powder Blower Remove the following whipper components: a) Disconnect the three powder hoses. b) Remove the three whipper steam traps. c) Remove the three mixing chambers. Remove the three screws securing the whipper support, and then place the bracket on the floor of the machine.
  • Page 51 Eccellenza Momentum™ 4. Remove the blower. 5. Install the new blower onto the support and secure it in place with two plastic wing nuts. 6. Connect the blower power connector to the main wiring harness. 7. Reinstall the whipper support and secure it in place with three screws.

  • Page 52: Powder Rinse

    Service Manual Powder Rinse After servicing the whipper system, you'll need to perform a 'Powder Rinse' to flush powder that may have fallen into any of the three whippers. Go to the 'Maintenance' screen and select the 'Cleaning & Sanitizing' tab. Tap the 'Mixers Rinse' option to activate it.

  • Page 53: Section 6

    Eccellenza Momentum™ E C T I O N Water System Draining the Water Tank Switch off the machine power, disconnect the service cord from the wall outlet, and turn off the water supply going to the machine. Open the front door.

  • Page 54: Replacing The Outlet Valve(S)

    Service Manual Replacing the Outlet Valve(s) With the water tank drained and the service cord disconnected, remove the three powder dispensers (see page 41). Loosen the lower screw and remove the upper screw securing the valve cover in place. Once done, lift the valve cover to remove it. Disconnect the outlet hose and disconnect the wiring from the valve(s) to be removed.

  • Page 55: Removing The Water Tank Lid

    Eccellenza Momentum™ Removing the Water Tank Lid With the water tank drained and the service cord disconnected, disconnect the wiring to the heater element, water level probes and the temperature probe. Lift the tank lid up and out of the water tank body.

  • Page 56: Replacing The Heating Element

    Service Manual Replacing the Heating Element Caution: The heating element may be extremely hot! Make sure the element has cooled to a safe temperature before attempting to remove it. With the water tank lid removed, remove the hex nuts (and washers) used to secure the heating element to the tank lid.

  • Page 57: Installing The Water Tank Lid

    Eccellenza Momentum™ Installing the Water Tank Lid Install the tank lid into the top of the water tank body. Connect the wiring to the heater element and to the water level probes (as illustrated below). Connect the inline connector of the temperature probe to the main harness.

  • Page 58: Removing Inlet Valve

    Service Manual Removing Inlet Valve With the water source disconnected and the rear panel removed, remove the circle clamp by twisting it open with a flat head screwdriver, and then remove the hose from the inlet valve. Disconnect the wiring from the inlet valve. Remove the two screws securing the inlet valve to the rear of the machine and then remove the valve.

  • Page 59: Section 7

    Eccellenza Momentum™ E C T I O N Electrical and Electronic Systems Disconnect the service cord from the wall outlet prior to attempting to replace any of the components in this section. Failure to do so can result in an electrical shock!

  • Page 60: Main Power Switch

    Service Manual Main Power Switch Remove the two screws securing the switch plate at the rear of the machine, and then remove the plate. Disconnect the wiring from the main power switch. Compress the clips on each side of the switch, and push it through the opening in the metal plate (towards the outside).

  • Page 61: Secondary Power Switch (Service Switch)

    Eccellenza Momentum™ Secondary Power Switch (Service Switch) Remove the coffee dispenser (see page 37). Remove the two screws securing the secondary switch plate to the machine. Disconnect the wiring from the power switch. Compress the clips on each side of the switch, and push it through the opening in the metal plate (towards the outside).

  • Page 62: Exhaust Fan

    Service Manual Exhaust Fan Remove the waste bin and the floor tray, and open the front door. Remove the brewer and the grounds chute. Remove the brewer motor and brewer wiper motor support (see page 33). Remove the two screws securing the panel beneath the grinder, and move the panel off to the side (leave the ground wires connected to the inside of the panel).

  • Page 63: Control Board

    Eccellenza Momentum™ Control Board Disconnect the service cord from the wall outlet prior to attempting to replace any of the components in this section. Failure to do so can result in an electrical shock! Remove the waste bin and the floor tray, and open the front door.
  • Page 64 Service Manual Align the replacement control board with the six clips on the board mounting posts. Gently push the control board down onto all of the clips until the board is securely mounted to them. Pass the heater wire though the current detector on the control board. If this is not done, the machine will constantly display an “H1”...

  • Page 65: Power Supply

    Eccellenza Momentum™ Power Supply Disconnect the service cord from the wall outlet prior to attempting to replace any of the components in this section. Failure to do so can result in an electrical shock! Remove the rear panel of the machine (this is the easiest way to access the power supply mounting screws).
  • Page 66 Service Manual From the front of the machine, lift and pull out the power supply. Partially install the four screws at the rear of the replacement power supply, slide the power supply into position and tighten the four screws. Connect the wiring to the power supply as shown below. 10.

  • Page 67: Replacing The Hmi (Touch Panel)

    Eccellenza Momentum™ Replacing the HMI (Touch Panel) With the waste bin removed, install the protective foam onto the HMI, open the front door and disconnect the door wiring, and then lift the door off its hinges to remove it. Lay the door (with the protective foam) flat on a table.
  • Page 68 Service Manual Lift the inner door off the outer door and place it off to the side – take care not to damage or pull on the wiring harnesses. Remove the Wi-Fi antenna and disconnect the wiring connectors from the HMI. Once done, remove the four screws securing the HMI to the outer door.

  • Page 69: Wiring Diagram

    Eccellenza Momentum™ Wiring Diagram VKI Publication #202378-001...
  • Page 70 Service Manual VKI Publication #202378-001...

  • Page 71: Section 8

    HMI (touch screen) and void its warranty. Firmware updates may be released periodically for the Eccellenza Momentum™. These updates may consist of fixes, new options and features, customizations, etc. This section guides you through the simple process of updating your equipment to the latest firmware.
  • Page 72 Once the update is complete (it may take up to 30 minutes), you are prompted to remove the USB flash drive to reboot the machine. Remove the flash drive and the Eccellenza Momentum™ will reboot itself twice. While it is rebooting, re-install the plug onto the USB connector and re-install the waste bin.

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