Keurig Eccellenza momentum Operation Manual
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Keurig Eccellenza momentum Operation Manual

Keurig Eccellenza momentum Operation Manual

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January 25, 2022
3.1.0
Operation Manual
VKI Publication #202377-001

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Summary of Contents for Keurig Eccellenza momentum

  • Page 1 January 25, 2022 3.1.0 Operation Manual VKI Publication #202377-001...

  • Page 2: Contact Information

    ® publication. Keurig is not responsible for misinterpretation of any information contained in this publication. Keurig is not responsible for injuries or damages resulting from incorrect or improper use of this equipment, unauthorized modifications to the equipment, the use of non- original replacement components in the equipment, or improper installation of the equipment.

  • Page 3: Table Of Contents

    Service Power Switch ........................16 The Touch Screen ..........................17 Selecting and Dispensing a Beverage Using the Touchscreen ............17 Selecting and Dispensing a Beverage Using Keurig® Remote Brew App (optional Touchless Kit required) ................................ 18 Filling the Coffee Bean Dispensers ...................... 19 Filling the Powder Dispensers ......................
  • Page 4 Operation Manual Emailing Data or Saving it to a USB Flash Drive ................35 System Status ............................36 Current Status ..........................36 Fault Codes ............................37 Logs ..............................38 System Info ............................. 38 Event Deactivation .......................... 39 General Settings ..........................41 Installation ............................
  • Page 5 Eccellenza Momentum™ Disabling “Press & Hold” Hot Water ................... 85 Restore Defaults .......................... 86 Water .............................. 87 Brewing ............................92 Water Temperature ........................93 Advanced (Beverage Set Selection) ....................94 Security..............................95 Administrator ..........................96 Operator ............................98 Maintenance ............................. 100 Cleaning &...
  • Page 6 Operation Manual VKI Publication #202377-001...

  • Page 7: Section 1 - Safety Information & Equipment Specifications

    Eccellenza Momentum™ E C T I O N Safety Information & Equipment Specifications Your safety is extremely important to us. To avoid personal injury or damage to the equipment and its surrounding areas, it is imperative that you read and understand the safety information outlined in this section before proceeding with the installation and operation of this equipment.

  • Page 8: Important Safeguards And Precautions

    Operation Manual Important Safeguards and Precautions  This equipment is designed for indoor use ONLY and must never be installed outdoors.  This equipment requires a 120-Volt 20-Amp wall outlet like the one shown below:  The installation of this equipment must comply with all municipal, state/provincial, and federal electrical and plumbing codes.
  • Page 9 Eccellenza Momentum™  Never disconnect this equipment from the wall outlet by pulling on the service cord, and never use this equipment if the service cord is damaged.  If the service cord is damaged, it must be replaced with a new service cord that is available from your distributor or the manufacturer of this equipment.

  • Page 10: Specifications

    Operation Manual Specifications Voltage Rating 120 Volts AC @ 60hz (120 Volt Model) – 20 Amp Plug Plug/Outlet Nema 5 – 20P Heater Wattage 1700 Watts Total Wattage 1800 Watts Weight 138 lbs (62.6 kg) Cup Sizes 3 cup sizes (from 10-oz to 24-oz)*, plus Carafe Option (64-oz) *depends on the selected “Beverage Set”...

  • Page 11: Section 2

    Eccellenza Momentum™ E C T I O N Setting up the Equipment Unpacking Prior to signing for the delivery, check the shipping carton for damage. Indicate any damage on the delivery slip and have the delivery driver sign to acknowledge the damage. Damages during shipping must be claimed with the carrier, and not with VKI Technologies.
  • Page 12 Operation Manual Remove the front and rear foam supports (C). Do not discard the front foam support as it must be installed over the machine’s screen to protect it during transport. 5. With the help of a colleague, lift the coffee maker off the base of the packaging (D) and place it onto a workbench or cabinet.

  • Page 13: Unlocking The Front Door And The Waste Bin

    Eccellenza Momentum™ Unlocking the Front Door and the Waste Bin The Eccellenza Momentum™ uses a multi-position lock to lock the waste bin in place and to lock the front door.  To lock both the front door and the waste bin, insert the key and turn it to position 1.

  • Page 14: Equipment Overview - Exterior

    Operation Manual Equipment Overview – Exterior Coffee Powder Dispensers Dispensers 18.5” LCD Touch Screen Waste Bin (for Installation used grounds) Location of Optional Card Reader Detectors Cup Stand / Drip Tray Flip-Down Cup Stand Equipment Overview - Interior Powder Dispensers Coffee Dispensers Coffee Bean...

  • Page 15: Installation Precautions

    (including water coolers), a separate in-line shut off valve must be installed onto each individual equipment unit. The Eccellenza Momentum™ is factory-equipped with an integrated backflow prevention check valve. An additional external backflow prevention system is not necessary.

  • Page 16: Water Filter

    The main power switch for the Momentum™ is located at the rear of the machine, on the right side. To switch the power ON, toggle the power switch to the " l " position. The Eccellenza Momentum™ now goes through a quick initialization process, after which, it is ready to be used.

  • Page 17: The Touch Screen

    Start button - begins beverage preparation cycle  QR Code for Keurig® Remote Brew App (Touchless) Selecting and Dispensing a Beverage Using the Touchscreen Place your cup or mug on the cup stand at the bottom of the door and select the type of beverage desired.

  • Page 18: Selecting And Dispensing A Beverage Using Keurig® Remote Brew App (Optional Touchless Kit Required)

    Operation Manual Selecting and Dispensing a Beverage Using Keurig® Remote Brew App (optional Touchless Kit required) Place your cup or mug on the cup stand at the bottom of the door. Using your camera app on your iPhone or Android smart phone, scan the QR code that appears on the screen of the machine.

  • Page 19: Filling The Coffee Bean Dispensers

    Eccellenza Momentum™ Filling the Coffee Bean Dispensers The Momentum™ comes pre-configured as follows: Coffee 1 – French Roast, Coffee 3 – Decaf, Coffee 2 – Colombian Should you prefer a different configuration, you can reconfigure the coffee blend names it in the 'Setup' menu (see page 68).

  • Page 20: Filling The Powder Dispensers

    Operation Manual Filling the Powder Dispensers The Momentum™ comes pre-configured as follows: Powder 1 – Hot Chocolate Powder 2 – French Vanilla Powder 3 – Milk* Do NOT pack the powder into the dispensers! *Do NOT use coffee whitener instead of milk as it may create blockages in the whipper system! To fill the powder dispensers, unlock and lift the main powder lid, remove the individual lid and fill the respective dispenser with the desired powder product.

  • Page 21: Setting The Cup Stand Overflow Detection

    Eccellenza Momentum™ Setting the Cup Stand Overflow Detection By default, the overflow detection for the cup stand is set at approximately 8-oz. This means that when 8-oz of liquid have accumulated in the cup stand, the “Empty Cup Stand” message appears on the screen.

  • Page 22: Checking Water Temperature

    Operation Manual Checking Water Temperature To check the current water temperature in the hot water tank, remove and re-install the waste bin. The machine will display the water temperature in the lower center of the screen during re- initialization. Initial Adjustments Change PINs for the Operator and Administrator To prevent unauthorized access to the Momentum™...

  • Page 23: Clearing Error And Reminder Messages

    Eccellenza Momentum™ The following symbol is used to identify a "touch" location on the machine's touch screen. Clearing Error and Reminder Messages Should an error or reminder message be triggered, the error or message is displayed at the lower left of the screen. In the example below, the message reads "Please reinsert waste bin".

  • Page 24: System Status Report Screen

    Operation Manual System Status Report Screen The System Status Report screen provides a quick snapshot of the equipment’s serial number and other important information. If contacting VKI for technical assistance, you may be asked to send a photo of the System Status Report screen as it may prove useful during equipment troubleshooting.
  • Page 25 Eccellenza Momentum™ 3. The “System Status Report” screen opens to provide a quick snapshot of the machine’s most important information. This includes: • the serial number and other unique identifiers • current temperature • some maintenance information • active errors and logs •...

  • Page 26: Section 3 - Configuring The Equipment

    Eccellenza Momentum™ E C T I O N Configuring the Equipment The following symbol is used to identify a "touch" location on the machine's touch screen. Accessing the Configuration System To access the equipment Configuration System: Touch and hold the upper left corner of the screen for five seconds.
  • Page 27 Eccellenza Momentum™ If the correct PIN is entered, the 'System Status' screen shown below opens. If an incorrect PIN is entered, it remains on the keypad screen. If logging in as an Operator, all menus will be visible as you have full rights/access to the programming mode.

  • Page 28: Programming Menu Structure

    Operation Manual Programming Menu Structure The Setup menu drop-list can be viewed at any time by touching the triple-bar icon on the upper left side of the screen. When the drop-list is open, simply touch the required setting on the list to open the corresponding configuration menu.

  • Page 29: Sub-Menu Tabs

    Eccellenza Momentum™ Sub-Menu Tabs Some of the settings in the drop-down list also contain sub-menus. If you want to view a sub- menu, select (tap) one of the sub-menu tabs at the top of the screen. If multiple tabs are available, the currently active tab is identified by a green line directly beneath the sub-menu name, which also appears white instead of gray.

  • Page 30: Dashboard

    Operation Manual Dashboard The Momentum™ 'Dashboard' displays statistics on counters, consumption, and sales (vending). Counters The 'Counters' tab displays a view of the internal counters in the machine. The counters provide a snapshot of the machine's consumption and sales. Please note that these counters are displayed based on the time period chosen and are non-resettable.
  • Page 31 Eccellenza Momentum™ To specify the time period for which you want to view the data: Tap on the "From" field and enter the desired month, date and year and tap "Done". Tap on the "To" field and enter the desired month, date and year and tap "Done".

  • Page 32: Beverages Tab

    Operation Manual The screen now displays the statistics for the time period selected. Beverages Tab The 'Beverages' tab allows you to select and view the consumption (by cups) for a specific time period for each of the individual beverages the equipment dispenses. To specify the time period: Tap on the "From"...
  • Page 33 Eccellenza Momentum™ Tap on the "To" field and enter the desired month, date and year and tap "Done". The number of cups brewed and the amount of money collected (if applicable) are displayed for the time period that was selected.
  • Page 34 Operation Manual Tap on the green "down" arrow beside any of the beverages shown to expand the selections for a more thorough breakdown of the data shown. For example, the "Coffee" field shows 6 cups. Tapping on the green "down" arrow beside 'Coffee' shows you that of the 6 cups brewed, 4 were French Roast, 1 was Colombian and 1 was House Blend.

  • Page 35: Ingredients Tab

    Eccellenza Momentum™ Ingredients Tab The 'Ingredients' tab displays the consumption (in weight) for each of the ingredients used (as well as the volume of water used) to prepare the beverages the equipment dispenses. Emailing Data or Saving it to a USB Flash Drive All of the data available in the Momentum™...

  • Page 36: System Status

    Operation Manual System Status The 'System Status' screen displays the status of the machine (including current faults) and provides logs of previous faults. The equipment system info (such as serial number, firmware version, IP address, etc.) and maintenance functions are also found here. Current Status The machine's current operating status is displayed with an easy-to-read graphic.

  • Page 37: Fault Codes

    Eccellenza Momentum™ Fault Codes Should a fault be present, it is identified in the "Current Status" tab, under the "System Status" menu, using one of the codes from the list below. The right section of the screen shows the component code (and pending component codes) and a brief description of the fault.

  • Page 38: Logs

    Information about the equipment, such as serial number, firmware versions, network and MAC address, vending devices, etc., can be found in this menu. Eccellenza Momentum EM0987654 *NOTE: The “Vending Devices” option is only visible when “Vending” is set to ‘ON’.

  • Page 39: Event Deactivation

    Eccellenza Momentum™ Event Deactivation The Event Deactivation tab allows you to deactivate any of the error messages that can potentially appear should the system detect a fault. Deactivating error messages allows the equipment to continue to operate with a defective component, as a fault notification is not displayed. This, in turn, may cause further damage to the equipment and/or its surroundings.
  • Page 40 Operation Manual 2. Under the "Turned Off / On" heading at the right, turn off the error to be deactivated using the slider (green slider = ON, gray slider = OFF). 3. Repeat the procedure for any other components, if necessary. VKI Publication #202377-001...

  • Page 41: General Settings

    Cup Detection The Eccellenza Momentum is equipped with a cup detection system. By default, this system is enabled. Touch the slider in this menu to disable the cup detection system.

  • Page 42: Units Of Measure

    Operation Manual To change the language settings, select either the Primary or Secondary setting, choose the required language from the list, and select 'Done'. Note that you can also select 'None' as the secondary language (see example below) should you want only one language available. Units of Measure The units of measure displayed by the Momentum™...

  • Page 43: Date And Time

    Eccellenza Momentum™ Date and Time If the ‘Telemetry’ option is activated, the time and date will be set automatically. To adjust the date, time and time zone setting, first, set the 'Region' (Time Zone) in which you are located, and then select the 'Date and Time' feature to open the scroll list.

  • Page 44: Auto Rinsing

    Operation Manual Display and Sound This screen is used to set the volume level (available only when speakers are used) and the brightness of the screen. Auto Rinsing Counter Trigger This screen is used to set the frequency at which the notifications for mandatory Brewer Rinse and Powder Rinse cycles are triggered.

  • Page 45: Periodic Trigger

    Eccellenza Momentum™ Periodic Trigger A second option is also available for the auto-rinsing feature. It can now be triggered to activate at a pre-set time of day. The following can be configured in this menu: o Enable – enable (green) or disable (gray) this feature.

  • Page 46: Power Settings

    Operation Manual Power Settings The 'Power Settings' screen is used to set the energy saving options available in the Momentum™. Screensaver If the 'Screensaver’ feature is activated, the screen will dim slightly after the preset amount of time to reduce energy consumption. When activated, it will also trigger the screensaver videos to play when the machine is at idle.

  • Page 47: Energy Saving

    Eccellenza Momentum™ Energy Saving To conserve energy, the Momentum™ can be set to go into an 'Energy Saving' mode during preset periods of time. While in Energy Saving mode, only the machine screen functions to advise users that the machine is in Energy Saving mode. All other components are disabled, including the heating element.
  • Page 48 Operation Manual Select the 'Day' for which you want to enable the Energy Saving mode (in this example, Monday is selected). If using the Energy Saving mode, it must be activated and set individually for each day of the week. Tap the 'Enable Energy Saving' slider to enable the Energy Saving mode.
  • Page 49 Eccellenza Momentum™ To set the time that the machine turns ON (for Mondays in this example), tap on the 'Turn on machine time' setting. Adjust each of the fields by scrolling up or down to the required setting. Once all are set, press 'Done' to save the time setting.
  • Page 50 Operation Manual Repeat this procedure for setting time that the machine turns OFF by tapping on the 'Turn off machine time' setting, and adjusting the time. Now that Monday is set, repeat the complete procedure to set the Energy Saving for every other day of the week.

  • Page 51: Vending (Cashless Pay)

    Eccellenza Momentum™ Vending (Cashless Pay) The Momentum™ is currently only compatible with a Coin Changer unit or a Consult the manufacturer documentation Cashless option (card reader). for configuring these devices. General Tab  The Vending Mode slider enables or disables the vending functions - vending is enabled when the slider is green.

  • Page 52: Beverages Tab

    Operation Manual Beverages Tab The main page displayed in this tab shows a list of all of the available beverages and the pricing set for each. To change the price of a beverage, tap the "Edit Pricing" button and the screen will change to the pricing menu.

  • Page 53: Setting The Base Price

    Eccellenza Momentum™ Setting the Base Price Beverage Type Selections • Coffee • Specialty • Powders Cup Size Selections • Small • Medium • Large Coffee Type Selections • French Roast • Colombian • House Blend • Decaf Select the "Beverage Type" using the left/right arrows.
  • Page 54 Operation Manual Select the cup size using the left/right arrows. Increase the cup size price using '+' or '-' buttons. The price displayed here is added to the beverage type pricing. The total price of the product and cup size selected is shown in the "Base Price"...

  • Page 55: Adjusting The Price For Exceptions

    Eccellenza Momentum™ Adjusting the Price for Exceptions This section allows you to create an exception and price a specific ingredient higher or lower than the base price. The images below show the available "Exception" pricing options, based on the type of beverage that is selected in the left section.

  • Page 56: Pricing Hot Water

    Operation Manual If you go back to the main screen of the Beverages tab, you can see the pricing changes that were made. The prices in blue indicate pricing exceptions. To change the pricing for other beverages that are listed, tap the "Edit Pricing" option. To reset the "Exception"...

  • Page 57: Network

    Eccellenza Momentum™ Network The Network screen is used to configure the network connection and SMTP settings, as well as notification settings that allow the Momentum™ to send email notifications concerning consumption, sales and faults/messages. WIFI Should you want to establish remote communication with the Momentum™, you'll first need to enable the WiFi feature by tapping on the 'WiFi Connexion' slider.
  • Page 58 Operation Manual You will be required to work with the customer's IT administrator to obtain their WiFi login credentials (Network Name/SSID and Network Password), as well as any required network permissions. Without these credentials, it is not possible to connect to a network to use the machine's WiFi capabilities. Select the network to which you want the Momentum™...

  • Page 59: Hidden Ssid

    Eccellenza Momentum™ The Momentum™ now communicates with the network server and if the correct credentials were used, network access is granted. Once connected to the network, a green indicator appears to the right of the network name/SSID Telemetry and WiFi cannot be enabled at the same time – you must select one or the other, after rebooting the machine.

  • Page 60: Smtp

    Operation Manual SMTP To use the SMTP capabilities of the Momentum™, you need to have both a network connection and a dedicated SMTP server. Contact your company's or your customer’s IT Department for more information about setting up an SMTP server. It may also be possible to use an online SMTP server provider, such as Gmail or Yahoo (see page 61 for details).

  • Page 61: Online Smpt Server Providers

    Eccellenza Momentum™ Online SMPT Server Providers If an SMTP server is not available through your IT Department or through your customer’s IT Department, you may want to try using a public online SMTP server provider. The following are just a few of the SMTP servers available online: •...
  • Page 62 Operation Manual Type the email address to which the notifications will be sent, and press 'Accept Change'. Set the time at which each type of notification is to be sent by tapping the respective time field and adjusting it accordingly. VKI Publication #202377-001...
  • Page 63 Eccellenza Momentum™ The following are some examples of the types of reports that are sent to the email address(es) entered: VKI Publication #202377-001...

  • Page 64: Telemetry

    VKI equipment using your computer Browser, without having to be on-site. Please note that the Telemetry feature on the Eccellenza Momentum™ only works if you have subscribed to VKI’s Telemetry Management System. Please contact VKI Customer Service for pricing and details.

  • Page 65: Setup

    Eccellenza Momentum™ Setup The Setup screen is used to configure and rename products and beverages, set recipes and timings, set temperature, and perform product calibrations. Hoppers The Hoppers tab allows you to disable/enable (with a simple touch) any of the three coffee been dispensers if that particular blend is not used.

  • Page 66: Setting The Default Coffee Blend

    Operation Manual If, for example, you want to offer only medium strength, simply tap on the mild and strong strengths to disable them. Setting the Default Coffee Blend While in the 'Beverages' tab, you can set the default coffee type to be used for each beverage that uses coffee.

  • Page 67: Disabling Beverages

    Eccellenza Momentum™ Disabling Beverages While in the 'Beverages' tab, you can also disable one or multiple beverages, if required. To disable a beverages, simply touch the image of the beverage on the screen, and the image background changes to red, indicating that the beverage is disabled. To re-enable the beverage, touch it once more –...

  • Page 68: Configuring Cup Sizes

    Operation Manual Configuring Cup Sizes Select the “Sizes” tab if you want to change the default cup size, select a pre-set cup size label, or customize the cup size label for a specific beverage or for multiple beverages. Setting the Default Cup Size The Medium cup size is the pre-set default cup size.

  • Page 69: Selecting And Customizing Cup Size Labels

    Eccellenza Momentum™ Selecting and Customizing Cup Size Labels If the “Units” option is selected, the cup size labels will display the cup size volume, either in millilitres or by ounces, depending on the units setting in the ‘Regional” tab under the ‘General Settings’...
  • Page 70 Operation Manual To customize the cup size labels, touch to activate the “Advanced Customizations” slider. Select the beverage whose label you would like to customize. Note that any changes made to this beverage can then be applied to multiple beverages at the end of this procedure. VKI Publication #202377-001...
  • Page 71 Eccellenza Momentum™ Select the existing label that you want to customize (cup size and language). Note that you will need to manually customize the cup size label for each language being used. It will not change automatically. Using the keyboard, change the name of the cup size label and then press “Accept Change”.
  • Page 72 Operation Manual The changes made will now be visible on the main label screen. Tap on “Apply” to apply this change to this particular beverage. Once a label has been changed for one particular beverage, the same change can then be applied to multiple beverages without having to manually change each one.
  • Page 73 Eccellenza Momentum™ The screen changes to show all of the available beverages. Tap all of the beverages for which you want the new labels you created to apply. The selected beverage backgrounds will change color to green (like the “Coffee” beverage in the image below).

  • Page 74: Configuring The Carafe

    Operation Manual Configuring the Carafe While in the 'Beverages' tab, you can also configure the carafe option. Simply tap on the carafe icon to change its state. • When the icon is greyed out, the carafe is disabled. • When the icon is green, the carafe is enabled. •...

  • Page 75: Ingredients

    Eccellenza Momentum™ Ingredients Should you need to change the name of any of the coffee ingredients, it can be easily done in 'Ingredients' tab. When this tab is selected, a list of the coffee and powder names is displayed. Please note that only the coffee names can be changed (in all languages), if required.
  • Page 76 Operation Manual With the cursor at the end of the Colombian text, press the 'backspace' button until all of the text is deleted. When the text is deleted, 'Coffee 2 English Name' is displayed in this field instead of an actual blend name.
  • Page 77 Eccellenza Momentum™ Tap the 'Accept Change' button to save your changes. Coffee 2 has now been renamed from Colombian to Mocha Java on the list of ingredients. 'Mocha Java' is now displayed everywhere 'Colombian' was previously displayed. VKI Publication #202377-001...

  • Page 78: Recipes

    Operation Manual Recipes The product settings for every available beverage can be adjusted in the 'Recipes' tab of the setup. Please disregard any references to the Carafe feature and settings as the "Carafe" option is not currently available. Setting Coffees Tap on the 'Selected Beverage' location beside Line 1.
  • Page 79 Eccellenza Momentum™ Swipe up or down to scroll through the list of beverages and then select the one that requires adjusting by tapping 'Done'. In this example, 'Coffee French Roast' is selected. On Line 2, select the cup size that needs to be adjusted. In this example, the 'Regular' cup size is selected.
  • Page 80 Operation Manual Notice that the French Roast setting is now active (not grayed out) in the 'Ingredients Quantities' section of the screen. This indicates that this setting can now be adjusted. Also note the 'Intensity Customization' setting on Line 3. This is used to adjust the 'Mild' and 'Strong' strength coffee settings.
  • Page 81 Eccellenza Momentum™ In our example, we will increase the French Roast coffee setting for a medium cup size to 20 grams. We also want to adjust the 'Mild' strength setting so that it is -15% milder instead of - 20% milder by increasing (+) the 'Mild' setting. The 'Strong' setting percentage can also be increased or decreased.

  • Page 82: Gourmet Mode

    Operation Manual To brew a test beverage using the new settings, place a cup on the cup stand and tap on the blue 'Test Recipe' button on line 3. The Momentum™ will now dispense the beverage so that you or your customer can perform a taste test. If further adjustments are required, make the changes and test the beverage again until you get the desired results.

  • Page 83: Setting Specialty Beverages

    Eccellenza Momentum™ Setting Specialty Beverages Tap on the 'Selected Beverage' location beside Line 1. A scroll list of all the available beverages appears. Swipe up or down to scroll through the list of beverages, select the one that requires adjusting and then by tap 'Done'. In this example, 'Mochaccino French Roast' is selected.
  • Page 84 Operation Manual On Line 2, select the cup size that needs to be adjusted. In this example, the 'Small' cup size is selected. Notice that all of the ingredients required to make a Mochaccino French Roast are now active (not grayed out) in the 'Ingredients Quantities' section of the screen. This indicates that each of these ingredients can now be individually adjusted.

  • Page 85: Disabling "Press & Hold" Hot Water

    Eccellenza Momentum™ In our example, we will slightly increase the French Roast coffee to 15 grams, but we will increase the chocolate to 20 grams, while leaving the milk untouched. To brew a test beverage using the new settings, place a cup on the cup stand and tap on the blue 'Test Recipe' button on line 3.

  • Page 86: Restore Defaults

    Operation Manual Restore Defaults Should you need to restore the default settings of a certain beverage, select that beverage in the 'Recipes' tab, as well as a cup size, and then tap the 'Restore'Defaults' button. The Factory Settings for only that particular selection will be restored. When the factory settings are restored for a selection, any changes that were made to your previous settings will be overwritten.

  • Page 87: Water

    Eccellenza Momentum™ Water The water settings for every available beverage can be adjusted in the 'Water' tab of the setup. The Momentum™ is factory preset to dispense 12-oz, 16-oz, and 20-oz cups sizes. These settings can be changed in this menu.
  • Page 88 Operation Manual All three cup sizes are now displayed. To increase or decrease the quantity of water for a specific cup size, press the ' - ' or ' + ' buttons in the corresponding box. In this example, the 'Medium' cup size will be increased to 12.25-oz. Press the ' + ' button in the 'Medium' box until 12.25 is displayed.
  • Page 89 Eccellenza Momentum™ To reset a specific setting back to its default, press the 'Reset Default' setting for the corresponding cup size. The original default setting is shown beneath each cup size. To return to the 'Specialty Coffees' screen, tap the 'Back to Specialty Coffees' button.
  • Page 90 Operation Manual From this screen, either select another specialty beverage to adjust, or tap the 'Back to Beverage Types' button to return to the main screen. Make another selection and repeat the water adjustment process, if required. VKI Publication #202377-001...
  • Page 91 Eccellenza Momentum™ The following screen appears if 'Coffees' is selected from the main screen: 10. The following screen appears if 'Powder Beverages' is selected from the main screen: VKI Publication #202377-001...

  • Page 92: Brewing

    Operation Manual 11. Should you need to reset all of the water settings back to their default settings at the same time, you can do so from the main 'Water' screen simply by tapping on the 'Reset all Defaults' button. Brewing All water temperature related settings are set in this tab.

  • Page 93: Water Temperature

    Eccellenza Momentum™ Water Temperature Vend Enable By activating and setting the 'Vend Enable' feature, you are setting the minimum temperature at which the machine will brew a beverage. Should the temperature drop below this setting, you will not be able to brew a beverage and the screen will display a 'Tank is Heating' message.

  • Page 94: Advanced (Beverage Set Selection)

    Operation Manual Advanced (Beverage Set Selection) In this tab, you can choose the beverage set (set of cup sizes) required by tapping the “Change Beverage Set” tab. Select the beverage set required (see list) and tap ‘Save’. Beverage Set List (Default) Name Cup Sizes Left hopper...

  • Page 95: Security

    Eccellenza Momentum™ Security The Security screen is used to assign or change PIN numbers, and grant/remove access to individual sections of the machine programming. There are two tabs on this screen - Administrator and Operator. The Operator is generally the owner of the equipment, and the Administrator is the person responsible for the equipment at the account.

  • Page 96: Administrator

    Operation Manual Administrator The Administrator can set or change their own PIN number in this tab. The default pin for the Administrator is '234567'. We recommend that you change this pin on the machine's initial set-up. Store the new PIN information somewhere where it can easily be found (in your customer's file, for example)! Tap on 'New Pin' (or change PIN, if changing it) to open the numeric keypad.
  • Page 97 Eccellenza Momentum™ Tap on 'Confirm PIN', and re-enter the same PIN on the keypad, and then tap on 'Accept Change'. If the PINs matches, you will see a checkmark beside both entries to inform you that the new PIN has been accepted.

  • Page 98: Operator

    Operation Manual Operator The Operator can set or change their own PIN number in this tab, and can grant the necessary privileges (rights and access) to the Administrator. The default pin for the Operator is '345678'. We recommend that you change this pin on the machine's initial set-up.
  • Page 99 Eccellenza Momentum™ Enter the new PIN you want to use two times - a checkmark appears beside the PINs if they were entered correctly. Once done, tap the “Change Pin” button to complete the change. Administrator Priviliges The lower portion of the screen shows the 'Administrator Privileges'. By default, the Administrator is given access to all of the options (colored green).

  • Page 100: Maintenance

    Operation Manual Maintenance Cleaning & Sanitizing Tab This tab provides access to maintenance-related options. The “Standard Rinsing” options are simply automated quick-rinse cycles for the brewer and for the three whippers. The “Cleaning & Sanitizing” cycles require the use of special cleaning products, therefore user intervention is required.

  • Page 101: Cleaning & Sanitizing Section

    Eccellenza Momentum™ Cleaning & Sanitizing Section Place a large cup on the cup stand prior to running these cycles as up to 16-oz of water will be dispensed once the cycle is activated. Brewer Cleaning The brewer cleaning cycle performs a thorough cleaning of the interior of the brewer, including the filter screen.

  • Page 102: Grinder Cleaning

    Operation Manual Grinder Cleaning The grinder cleaning cycle removes coffee oils and buildup from the grinder heads (burrs). This cycle requires the use of a cap full of the Urnex SuperGrindz A01 cleaning pellets (26 grams / 115 pellets), and should be performed on a monthly basis, or more frequently if required.

  • Page 103: Operations Tab

    Eccellenza Momentum™ Operations Tab This tab provides access to maintenance-related options. Wiper Home Position This option reinitializes the brewer wiper to its home position (same procedure that occurs when the waste bin is removed and re-inserted). Remove Filter This option causes the brewer piston to cycle all the way to the bottom of the cylinder, which will "pop"...

  • Page 104: Calibration

    Operation Manual Calibration The Calibration menu allows you to calibrate the coffee gram throws (individually for all coffee dispensers) and to calibrate the low powder detection level. Calibrate Coffee Gram Throw Select the coffee dispenser to be calibrated. VKI Publication #202377-001...

  • Page 105: Calibrate Powder Low Level Detection

    Eccellenza Momentum™ Follow the prompts and step-by-step instructions that are displayed on the screen. Touch ‘Setup Done’ once complete to return to the main Calibration screen. Repeat for the other coffee dispenser(s) if required. Calibrate Powder Low Level Detection This option automatically calibrates the powder motors and dispensers to detect when the powder lever is too low and requires refilling.

  • Page 106: Manual Activation

    Operation Manual Manual Activation The Manual Activation screen allows you to test individual components to ensure they are functioning properly. The main screen outlines all of the systems within the Momentum™. Once the main system is selected, any of the components within this system can then be selected. When testing components in this menu, note that only one component will activate at any given time.
  • Page 107 Eccellenza Momentum™ A new screen now appears showing all of the components that are part of the Coffee System. Each component is identified by a unique component code. CODE COMPONENT Waste Bin Presence Detection Grinder Waste Bin Full Sensor Coffee 1 Motor...

  • Page 108: Powder System

    Operation Manual The testing options now appear on the right section of the screen. In this example, the only option available is to activate the grinder for 3 seconds. Tap the “Activate” button and the grinder (only) will energize for 3 seconds. It is extremely important to note that when testing the coffee motors (M6, M7 or M8), ONLY the coffee motor will activate.

  • Page 109: Water System

    Eccellenza Momentum™ If the Powder System is selected from the main Engineering screen, the following component options appear for testing: CODE COMPONENT Blower (Powders) Powder 1 Motor Powder 2 Motor Powder 3 Motor Powder 1 Whipper Motor Powder 3 Whipper Motor...
  • Page 110 Operation Manual If Miscellaneous is selected from the main Engineering screen, the following component options appear for testing: CODE COMPONENT Door Open Detection Cup Detection Exhaust Fan Cup Lighting VKI Publication #202377-001...

  • Page 111: Multimedia

    Eccellenza Momentum™ Multimedia The Multimedia screen is used to configure the images or the videos that are played when a specific beverage is being prepared. Each beverage can be configured independently, if you so choose. System Default With this option selected, the factory pre-set default images and videos will be used during the beverage preparation process.
  • Page 112 Operation Manual 2. From the list, select the video you wish to play during the preparation of the selected beverage. 3. To select an image instead of a video, tap on the “Image” button and select the desired image from the list. If you have loaded custom videos or images that were created for you by VKI, they will be integrated into the Media Library and they will appear on the list(s) in steps #2 and #3 above.

  • Page 113: Copy From Media Set

    Eccellenza Momentum™ Copy from Media Set This option allows you to globally set the images and videos that appear during the beverage preparation process. It is normally set to use the ‘VKI Default’ media. However, If you have loaded any custom media, you can switch to it using this option.

  • Page 114: Requesting Custom Images Or Videos

    Operation Manual Requesting Custom Images or Videos To place an order for your custom image and/or video file, you need to send your image/video file (meeting the criteria outlined below) to tech.support@kdrp.com. We will configure the necessary files package that will enable you to load your custom image and/or video into the machine and we will provide you with a download link to access it.

  • Page 115: Section 4 - Care And Maintenance

    E C T I O N Care and Maintenance To keep the Eccellenza Momentum™ running efficiently and at peak performance, the following maintenance procedures must be performed at their specified intervals. It is recommended that equipment maintenance be scheduled at a time that would be the least disruptive to your customers.

  • Page 116: Every 3 Years

    Operation Manual ► Replace Brewer Seals and Gaskets - there are several seals and gaskets located throughout the brewer assembly that need to be replaced every 12 months or 15,000 cycles. The brewer 'Yearly Maintenance Kit' contains everything required. ► Clean the remaining brewer components with warm water. Every 3 Years ►...

  • Page 117: Section 5 - Error And Reminder Messages

    Eccellenza Momentum™ E C T I O N Error and Reminder Messages Main Screen Message Displayed Condition Action(s) Required Backend Services Unreachable. Will reconnect automatically. If not, The connection was lost. Trying to reconnect... reboot the machine. • System Starting •...

  • Page 118: System Status Screen

    Operation Manual System Status Screen Code Message Displayed Condition Action(s) Required 1 - Press "Acknowledge" to reset Electronic Board Communication Lost Communication between the 2 - Reboot the machine. Please Call for Service or Press 3 - If message persists, check the control board and HMI is lost.
  • Page 119 Eccellenza Momentum™ Code Message Displayed Condition Action(s) Required 1 - Inspect wiring and connections to the heater relay and heater element. Heater current is close to maximum 2 - Heater element may be drawing Heater's current is close to critical level operating level.
  • Page 120 Operation Manual Code Message Displayed Condition Action(s) Required 1 - Check fan wiring and connection to the control board. 2 - Make sure that the software version is 2.6.3 or higher. Fan is not present or has abnormal Fan is not present or operating 3 - Clean any accumulation from fan.
  • Page 121 Eccellenza Momentum™ Code Message Displayed Condition Action(s) Required 1 - Check for clogging in the mixing bowls. 2 - Make sure the Impellers are Whippers current is close to critical Powder Whipper current is close to properly installed and not touching level maximum operating level.
  • Page 122 Operation Manual Code Message Displayed Condition Action(s) Required 1 - The brewer may be seized/jammed. Brewer current has exceeded the Brewer current is over safety level 2 - The brewer motor may need to maximum operating level. be replaced. 1 - Check the wiring and Brewer current is under minimum Brewer current is below the connections to the brewer motor.
  • Page 123 Eccellenza Momentum™ Code Message Displayed Condition Action(s) Required 1 - The wiper may be jammed or The wiper motor current was over binding. Wiper current is over safety level the configured maximum operation 2 - The wiper motor may need to be level.
  • Page 124 Operation Manual Code Message Displayed Condition Action(s) Required 1 - Clear the message. 2 - Check wiring and connections to Valves & Relay current is under Valves & Relay current is below the inlet and outlet valves. minimum operation level minimum operating level.

  • Page 125: Section 6 - Updating Firmware

    HMI (touch screen) and void its warranty. Firmware updates may be released periodically for the Eccellenza Momentum™. These updates may consist of fixes, new options and features, customizations, etc. This section guides you through the simple process of updating your equipment to the latest firmware.
  • Page 126 Once the update is complete (it may take up to 30 minutes), you are prompted to remove the USB flash drive to reboot the machine. Remove the flash drive and the Eccellenza Momentum™ will reboot itself twice. While it is rebooting, re-install the plug onto the USB connector and re-install the waste bin.

  • Page 127: Section 7 - Installing The Card Reader Option

    E C T I O N Installing the Card Reader Option The Eccellenza Momentum™ is compatible with the most popular card reader options available – the Coinco® Iris, Nayax® VPOS or USA Technologies® G9 card readers. Please note that VKI Technologies does not provide the card reader hardware, or the service – they must be purchased from one of the suppliers listed above.
  • Page 128 Operation Manual Partially insert the two lower screws at the card reader opening on the front of the door. Do not tighten these screws at this point. Pass the card reader wiring to the rear of the door (through the card reader opening), and then slide the bottom of the card reader onto the two partially inserted screws.
  • Page 129 Eccellenza Momentum™ Remove the inner access panel at the top of the door (4 screws). This exposes several wire-tie anchor points, onto which the card reader control module will be installed. Secure the card reader module using wire-ties to at least two of the anchor point in the door.
  • Page 130 Operation Manual Before proceeding, ensure that the USB cable and the door wiring harness are still connected to the locations shown. 10. Pass the wiring cable with the small black connector through the channel at the top of the door, to the bottom of the door where the card reader is located, and then connect it to the cable on the card reader.
  • Page 131 Eccellenza Momentum™ 11. Bundle and stow any excess wiring inside the opening for the card reader (at the bottom of the door) and reinstall the cover using two screws. 12. Bundle and stow any excess wiring inside the opening at the top of the door, and reinstall the cover using four screws .
  • Page 132 The card reader will now be functional, assuming you have subscribed to, and activated the service with the card reader provider. Please note that Keurig does not offer the card reader hardware, nor do we provide the card reader service. You will need to contact one of the approved card reader suppliers (Coinco, Nayax, USA Technologies, SEM) for more details.

  • Page 133: Section 8 - Product Warranty Information

    Any removal of or tampering with the serial number or date code of a component will void warranty. Keurig Green Mountain, Inc. warrants to the original purchaser that its coffee maker will be free of defects in materials or workmanship under normal use for one-year from the date of purchase. Keurig,...

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