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Maintain Your Camera
• For Windows:
• For Mac OS:
Procedure
Step 1
Open the Webex Desk Camera app.
Step 2
On the Basic tab, locate Camera logs.
Step 3
Click Collect to start logs collection.
Step 4
Click Open to open the directory where the log files are saved.
Related Topics
Collect Camera Logs with Cisco Accessory Hub
If you encounter issues when using your camera, use the Cisco Accessory Hub to get camera logs for
troubleshooting. The camera logs are saved to the download directory specified in your web browser.
Note
You can only use Cisco Accessory Hub with Google Chrome version 68 and later.
Procedure
Step 1
Connect your camera to your computer.
Step 2
Go to
Step 3
Follow the onscreen instructions until the camera serial number and firmware version display.
Step 4
Click Get camera logs at the bottom.
Related Topics
C:\Users\<user_ID>\AppData\Roaming\Cisco Webex Desk Camera
Macintosh HD:\Users\<user_ID>\Library\Application Support\Cisco Webex Desk Camera
Install the Webex Desk Camera
Collect Camera Logs with Webex
Collect Camera Logs with Webex
Collect Camera Logs with Cisco Accessory
https://upgrade.cisco.com/accessories
Collect Logs with the Camera
Collect Camera Logs with Webex
Collect Camera Logs with Webex
App, on page 11
App, on page 32
Meetings, on page 32
Hub, on page 31
in your web browser.
App, on page 30
App, on page 32
Meetings, on page 32
Collect Camera Logs with Cisco Accessory Hub
Webex Desk Camera User Guide
31
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