Cisco Webex Administration Manual

Cisco Webex Administration Manual

Desk camera
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Webex Desk Camera Administration Guide
First Published: 2021-02-15
Last Modified: 2021-09-30
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco Webex

  • Page 1 Webex Desk Camera Administration Guide First Published: 2021-02-15 Last Modified: 2021-09-30 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
  • Page 3: Table Of Contents

    C H A P T E R 3 Troubleshoot Your Camera Troubleshoot Your Camera My Computer Doesn't Recognize the Camera I Can't See My Preview on Webex App or Webex Meetings Video Quality is Poor Accessory Hub Can't Detect the Camera Webex Desk Camera Administration Guide...
  • Page 4 Contents Camera Logs Collect Logs with the Camera App Collect Camera Logs with Cisco Accessory Hub Collect Camera Logs with Webex App Collect Camera Logs with Webex Meetings Cisco Technical Support Return Materials Authorization Checklist Webex Desk Camera Administration Guide...
  • Page 5: Your Camera

    The camera provides up to 4K Ultra HD video and high-definition audio. With multiple options for resolution and frame rate, the camera meets the use cases with Webex App, Webex Meetings, Cisco Jabber, and all popular third-party video conferencing and video streaming apps. The autofocus, face detection, and 10x digital zoom enhance your video experience for meeting and video streaming.
  • Page 6: New And Changed Information For Firmware Release

    USB-A or USB-C ports. The Webex Desk Camera app works with the camera and allows you to record videos, take snapshots, customize the camera settings, and upgrade the firmware.
  • Page 7 5. Microphones The audio input channel of the camera. You can mute the audio or adjust the input volume from the Webex Desk Camera app. 6. Shutter Turns the video stream on or off and blocks the camera lens when closed to protect privacy.
  • Page 8: Physical And Operating Environment Specifications

    Use the 1/4"-20 screw thread to mount the camera to a tripod. Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Webex Desk Camera. For more information, see the Webex Desk Camera Data Sheet at https://www.cisco.com/c/en/us/products/...
  • Page 9: Supported Languages

    Clean Your Camera To clean your Webex Desk Camera, use only a dry soft cloth to gently wipe the camera and the front panel. Do not apply liquids or powders directly to the camera. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.
  • Page 10: Cisco One-Year Limited Hardware Warranty Terms

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
  • Page 11: Deploy Your Camera

    Best Practices Keep these limitations in mind when you set up and use your Webex Desk Camera. • Your device needs a dry and well-ventilated space. Webex Desk Camera operates at 32° to 104°F (0° to 40°C). • Don't expose the device to water or liquids as they could damage your camera.
  • Page 12: Connect Your Camera

    Lift the back end of the camera to adjust the angle. Refer to the top arrow of the previous figure. Step 3 Connect your camera to your computer with one of the provided USB cables. Webex Desk Camera Administration Guide...
  • Page 13 Figure 6: Connection for the Camera Mounted on a Display Screen You can also mount your camera on a tripod, as needed. If you have a separate tripod, refer to its manual for information about how to mount your camera on the tripod. Webex Desk Camera Administration Guide...
  • Page 14: System Requirements Of The Camera App

    Install the Webex Desk Camera App The Webex Desk Camera is designed to function out of the box with the default settings. You can customize the settings with the Webex Desk Camera app to meet your network or video image requirements.
  • Page 15 Install the Webex Desk Camera App Before you begin The Webex Desk Camera app supports Windows and Mac OS. Make sure that your computer meets or exceeds the minimum requirements. For the system requirements, see System Requirements of the Camera App, on...
  • Page 16: Check Camera Inventory In Control Hub

    Check Camera Inventory in Control Hub When the camera is working with Webex App or Webex Meetings, the Webex App or Webex Meetings detects the device connection and reports the device inventory to Control Hub. You can view and sort through individual cameras in Control Hub.
  • Page 17: Upgrade The Camera Firmware On Cisco Accessory Hub

    Upgrade the Camera Firmware on Cisco Accessory Hub The Cisco Accessory Hub enables you to upgrade the camera firmware through your Google Chrome web browser. The tool automatically checks your camera model and current firmware version, and gives you the option to upgrade your camera if there is a newer version available.
  • Page 18: Upgrade The Camera Firmware With The Camera App

    Upgrade the Camera Firmware with the Camera App If you have installed the Webex Desk Camera app version 2.3, the camera app checks for firmware update when you start it. If an update is detected, the Updates button shows a number 1 or 2. You click Updates >...
  • Page 19 Keep your camera connected to your computer during the upgrade. Step 7 When the upgrade completes, wait about 30 seconds for your camera to reboot. Related Topics Upgrade the Camera Firmware on Cisco Accessory Hub, on page 13 Webex Desk Camera Administration Guide...
  • Page 20 Deploy Your Camera Upgrade the Camera Firmware with the Camera App Webex Desk Camera Administration Guide...
  • Page 21: Troubleshoot Your Camera

    My Computer Doesn't Recognize the Camera Problem You can't see Webex Desk Camera in the camera list of your conferencing app. The camera doesn't display in the camera, audio, or video device list in Device Manager (Windows) or Hardware (Mac OS).
  • Page 22: I Can't See My Preview On Webex App Or Webex Meetings

    I Can't See My Preview on Webex App or Webex Meetings • If you are using a computer with Mac OS, make sure that the Webex Desk Camera app is allowed to use the camera and the microphone. Do the following actions to configure the settings: 1.
  • Page 23: Accessory Hub Can't Detect The Camera

    720P@30fps for Webex App or Webex Meetings, and 1080P@30fps for Webex Room devices. • If the quality of your self view looks bad, then adjust the resolution in the Webex Desk Camera app. Accessory Hub Can't Detect the Camera Problem Cisco Accessory Hub doesn't detect the camera.
  • Page 24: Collect Camera Logs With Cisco Accessory Hub

    Click Get camera logs at the bottom. Collect Camera Logs with Webex App If you encounter issues when using your camera with Webex App, you can use the Send logs feature within Webex App to capture camera logs are for troubleshooting.
  • Page 25: Collect Camera Logs With Webex Meetings

    Troubleshoot Your Camera Collect Camera Logs with Webex Meetings Collect Camera Logs with Webex Meetings If you encounter issues when using your camera with Webex Meetings, use the Send Problem Report feature within Webex Meetings to capture camera logs for troubleshooting. Procedure Step 1 Click Help >...
  • Page 26 Return Materials Authorization Checklist If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. Collect the device logs and contact Cisco technical support services for assistance. Webex Desk Camera Administration Guide...

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